SUVNEER FRONT LIP = BAD FITMENT - Good from Far but Far From Good - (Issue resolved)
Former Vendor of MBWorld
Joined: Sep 2009
Posts: 4,277
Likes: 25
From: Los Angeles, CA
.
Funny thing is, SUVNEER is a forum sponsor and I would suppose any legitimate sponsor/vendor that stands behind their product would chime in and try to show a little bit of customer service since they respond to all the other SUVNEER threads INSTANTLY when it involves them making a sale....
I know they are seeing this complaint thread here too...
So SUVNEER, where are you now? Do you consider this 50% quality fitment acceptable? Very interested in your response....
I know they are seeing this complaint thread here too...
So SUVNEER, where are you now? Do you consider this 50% quality fitment acceptable? Very interested in your response....
How I work is I "Find all threads started by Gary@suvneer" daily. Soon I saw your linked this to my thread, I came right away. Plus you have my phone # you can call me anytime.
All the guys know I am super easy to deal with. I always send out replacement if they received anything that was defective. You can just call me. Save a lot of time.
If you don't feel like calling, please feel free to email me @gary@suvneer.com
Please don't email @info@suvneer.com anymore. That is not my direct email address.
Last edited by Suvneer; Nov 30, 2011 at 04:59 PM.
Former Vendor of MBWorld
Joined: Sep 2009
Posts: 4,277
Likes: 25
From: Los Angeles, CA
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You got a trunk spoiler from me w/ an issue? email me some pictures.
It was tested and fitment is great.
but again, all the CF parts are handmade so sometimes it can be off. We warranty our stuff ALWAYS.
It was tested and fitment is great.
but again, all the CF parts are handmade so sometimes it can be off. We warranty our stuff ALWAYS.
Last edited by Suvneer; Nov 30, 2011 at 05:09 PM.
Thread Starter
MBWorld Fanatic!
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
I will change the title of this thread now that I am receiving your quality customer service warranty. Again, I appreciate you addressing this...
I will PM you right now with my address for replacement- please include a return label and I will send the defective one back...
RB
Thread Starter
MBWorld Fanatic!
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
Junior Member
Joined: Oct 2011
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From: Richmond, Tx
2015 C63s Sedan, 2013 Ford SVT Raptor
No offense to the OP, but it seems like you jumped the gun on posting this thread. Next time how about a little more effort on your part to contact the person you bought it from, so he can rectify the situation, before dragging their name through the mud..
Thread Starter
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,914
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
If you read my posts, I tried before... the solution was "more screws and more tape"... and I also was emailing an outdated email address apparently...
the vendor did not realize the lip was defective, nor did I, so I wanted to make sure others were aware of the fitment by making this thread...
now that I have received an appropriate response and the issue has been resolved, the thread has been edited, and the vendors name is no longer dragged through the mud...
thank you SUVNEER
it shows that mistakes happen and that this vendor did have quality customer service after all and will look good to his future customers!
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Former Vendor of MBWorld
Joined: Sep 2009
Posts: 4,277
Likes: 25
From: Los Angeles, CA
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Thanks for your response Gary, I appreciate it greatly. That totally makes sense, it is like an inch short on each side and the gap is more than I would expect. Luckily the installers said they wouldn't charge me much for the second installation.
I will change the title of this thread now that I am receiving your quality customer service warranty. Again, I appreciate you addressing this...
I will PM you right now with my address for replacement- please include a return label and I will send the defective one back...
RB
I will change the title of this thread now that I am receiving your quality customer service warranty. Again, I appreciate you addressing this...
I will PM you right now with my address for replacement- please include a return label and I will send the defective one back...
RB
PM me your shipping info so I can ship you the HC style.
On your white car, it should look like this:
Super Member
Joined: Nov 2009
Posts: 533
Likes: 0
From: Westchester, NY
2009 C-300 Sport
RB23 & Gary@Suvneer I purchased the CF front lip C-Style from Gary cause he sold me the CF diffuser and it had a defect so I contacted Gary and I emailed him pictures about the CF diffuser and he sent me a new one right away which to me that's great service and it fits good. So I decided to order the CF Front Lip from Gary too since the service is great and the fitment is good on the CF diffuser but when I brought my vehicle to my body shop who have previously installed a different CF Front Lip on my car and it got destroyed after a while, Gary's front CF Front Lip C-Style did not want to fit properly and so we made had to have my self and 2 other people trying to installed this lip cause it will not fit. Now Gary we had to bend/flex the CF Front Lip on to my bumper and install like 10 or more screws to keep it tight but Im starting to see that since there is so much pressure the Lip is popping out little by little and I did not want to call you or email you cause I figure it would be Ok but I don't think these lips are made big enough with exact measure for our bumpers and $260 is not cheap either. So what can you do for me in this situation that Im going trough like RB23lb???
SPONSOR/MBworld Guru
Joined: Jul 2010
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From: California
MB W204/W212, BMW E66, Porsche 958, VW MK6 TDI, Maserati Ghibli SQ4
Just want to chime in real quick here to help a fellow vendor... Gary, I ran into the same issue here where people would post a question to me on some random thread and wait and wait and wait for an answer without me even having an idea that there was a question posted.
What helped was utilizing the "Keyword Alert" function MBWorld has to notify me via email when a thread is brought up that I might be interested in. Simply putting "Suvneer" as a keyword should help not only inadvertently missing forum member questions, but also responding quicker to customer needs.
Not saying you have to do this, but you'd be surprised how many vendors don't realize some of the tools out there MBWorld supplies to assist in providing better customer service
What helped was utilizing the "Keyword Alert" function MBWorld has to notify me via email when a thread is brought up that I might be interested in. Simply putting "Suvneer" as a keyword should help not only inadvertently missing forum member questions, but also responding quicker to customer needs.
Not saying you have to do this, but you'd be surprised how many vendors don't realize some of the tools out there MBWorld supplies to assist in providing better customer service
Former Vendor of MBWorld
Joined: Sep 2009
Posts: 4,277
Likes: 25
From: Los Angeles, CA
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Thanks for the great tips, Michael!! Good products, boss!
Hey Boris0126, email me some pictures of the lip. We will figure it out. If you are not happy with it, I am not happy with it. I will warranty it when it breaks if you wanna keep it on the car for longer. Sounds good?
Hey Boris0126, email me some pictures of the lip. We will figure it out. If you are not happy with it, I am not happy with it. I will warranty it when it breaks if you wanna keep it on the car for longer. Sounds good?
Senior Member
Joined: Jun 2003
Posts: 486
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From: Inland Empire / So Cal
I drive what I drive
Damn great customer service! But honestly guys $260 for a CF lip is not a lot of money for a $62k+ car......The fitment issues will always be there with anything aftermarket. I don't blame the vendor at all, nor the customer. All that matters is everyone is taken care of, and Gary will get my business in the future!
P.S. - I think your new lip looks nicer than the prior one you had.....Good deal!! haha
P.S. - I think your new lip looks nicer than the prior one you had.....Good deal!! haha
MBWorld Fanatic!
Joined: Mar 2009
Posts: 1,177
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From: UCF area Orlando/West Palm Beach FL.
c350coupe, Gencoupe R-spec
I told you gary would honor his products, he really is a good guy and I have always recommended people to him, trust me not many sponsors would honor anything like that. I will admit I blew up at him when I received my defected lip, but he surprised me when he shipped out a new one same day. since then I have bought more things from him and receive quality every time
get the HC style lip from him, I think it looks better anyway, I have it on my car and the fitment is great and install is very easy.
get the HC style lip from him, I think it looks better anyway, I have it on my car and the fitment is great and install is very easy.
Super Member
Joined: Nov 2009
Posts: 533
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From: Westchester, NY
2009 C-300 Sport
Hey Gary I will take some pictures tomorrow morning and email them to you so you can see and I don't know if to wait till it breaks sounds like a good idea. Thanks for your great costumer service Gary.
Member
Joined: Oct 2010
Posts: 224
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From: Orlando, FL
C350
I had this problem when I bought my lip too... but Gary is a great guy to deal with.. He sent me another one for free even I told him that I scraped the lip already 
... There would always be honest mistakes with the fitments... But you gotta love Gary's customer service... BTW, Gary., I still hav both lips and I'm really beating the hell out of one so I can put on another one..
... There would always be honest mistakes with the fitments... But you gotta love Gary's customer service... BTW, Gary., I still hav both lips and I'm really beating the hell out of one so I can put on another one..
Thread Starter
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,914
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LOADED 08' C350 & 14' GLK-350 Diamond White (P1, MM, AMG Pkg, Ln Trkng, Htd Sts, Keylss Go)
I told you gary would honor his products, he really is a good guy and I have always recommended people to him, trust me not many sponsors would honor anything like that. I will admit I blew up at him when I received my defected lip, but he surprised me when he shipped out a new one same day. since then I have bought more things from him and receive quality every time
get the HC style lip from him, I think it looks better anyway, I have it on my car and the fitment is great and install is very easy.
get the HC style lip from him, I think it looks better anyway, I have it on my car and the fitment is great and install is very easy.
hope i can install this one myself since it is supposed to fit much easier this time
Former Vendor of MBWorld
Joined: Sep 2009
Posts: 4,277
Likes: 25
From: Los Angeles, CA
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Thank you all for the kind words. I am the kind of person that if I did someone wrong, I can't sleep at night. Customer service always comes first!
Thanks again for the kind words, guys!
Thanks again for the kind words, guys!
Super Member
Joined: Apr 2009
Posts: 780
Likes: 3
From: br00klynnn.
C204
geez-US!!!
why can't these vendors here get with the program!!!!???????
I have only read and heard about negative things when dealing with a vendor here!!!
There are too many variables in the products they're selling.........
they always say the fitament is perfect, and that they always slap right on....
but from what I have seen and read they're all full of SHIZER!!
why can't these vendors here get with the program!!!!???????
I have only read and heard about negative things when dealing with a vendor here!!!
There are too many variables in the products they're selling.........
they always say the fitament is perfect, and that they always slap right on....
but from what I have seen and read they're all full of SHIZER!!
I've yet to come across any aftermarket piece that fits perfectly.
MBWorld Fanatic!
Joined: Nov 2007
Posts: 4,433
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From: SFV CA
2008 Black Out C350 Saks Edition / 87 VW GTI
Thanks for your response Gary, I appreciate it greatly. That totally makes sense, it is like an inch short on each side and the gap is more than I would expect. Luckily the installers said they wouldn't charge me much for the second installation.
I will change the title of this thread now that I am receiving your quality customer service warranty. Again, I appreciate you addressing this...
I will PM you right now with my address for replacement- please include a return label and I will send the defective one back...
RB
I will change the title of this thread now that I am receiving your quality customer service warranty. Again, I appreciate you addressing this...
I will PM you right now with my address for replacement- please include a return label and I will send the defective one back...
RB
Just want to chime in real quick here to help a fellow vendor... Gary, I ran into the same issue here where people would post a question to me on some random thread and wait and wait and wait for an answer without me even having an idea that there was a question posted.
What helped was utilizing the "Keyword Alert" function MBWorld has to notify me via email when a thread is brought up that I might be interested in. Simply putting "Suvneer" as a keyword should help not only inadvertently missing forum member questions, but also responding quicker to customer needs.
Not saying you have to do this, but you'd be surprised how many vendors don't realize some of the tools out there MBWorld supplies to assist in providing better customer service
What helped was utilizing the "Keyword Alert" function MBWorld has to notify me via email when a thread is brought up that I might be interested in. Simply putting "Suvneer" as a keyword should help not only inadvertently missing forum member questions, but also responding quicker to customer needs.
Not saying you have to do this, but you'd be surprised how many vendors don't realize some of the tools out there MBWorld supplies to assist in providing better customer service
The key is all communication.
Fellow members if we get a bad product contact vendor to resolve issue.
Vendors understand that is frustrated to be the one to get the bad product.
I’m glad to hear everything is working out.
.
Senior Member
Joined: Dec 2010
Posts: 336
Likes: 2
From: Southern California
08 MB C350
Suvneer's customer service is one of the best in my opinion.
Member
Joined: Mar 2008
Posts: 235
Likes: 0
a few cars, few bikes,04 SL55
I went through 2 lips from Gary without any problems on car. Only problems I have are those mother father parking blocks kept on hitting them
.
I am planning to get the rear spoiler from Gary.
.I am planning to get the rear spoiler from Gary.
Last edited by nsxguy; Dec 2, 2011 at 06:49 PM.
Super Moderator
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From: Llandudno, Cape Town, South Africa
late 2009 CLK 350 Coupe Elegance, '65 Jaguar S Type wires
Moderated
I have softened the thread header to include (Issue Resolved)
EDIT - I have my own way of moderating. If you don't like it tell me!
I have softened the thread header to include (Issue Resolved)
EDIT - I have my own way of moderating. If you don't like it tell me!
Last edited by Glyn M Ruck; Dec 4, 2011 at 06:03 PM.
