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Multimedia controller nob stopped working...anyone else experience this?

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Old Feb 20, 2012 | 03:37 PM
  #1  
jwschmid's Avatar
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2009 C300 4Matic
Multimedia controller *** stopped working...anyone else experience this?

So the multimedia controller *** isn't functioning properly all of the sudden. It works when I tilt it up or down, but if you twist it either clockwise or counterclockwise nothing happens. Has anyone experienced this or know what might be wrong with it? I had just brought it in for servicing at a good MB dealership I trust, but I'm afraid maybe the *** got bumped and that messed it up? I'm going to contact the dealer and see if they can take a look at it, but I thought I would see if any one you have experienced this and what sort of repair is in store. My car is only three years old with another two years on warranty, so I know it will be fully covered. It will have to be next week, at the earliest, before I bring it in to the dealer though. Any comments are appreciated.
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Old Feb 20, 2012 | 03:51 PM
  #2  
AkaSigFreak's Avatar
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Joined: Dec 2007
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From: Orlando, Florida
E350 Sport/ML350RWD
It is a known issue. I never used mine much, so I just noticed it the other day. Of course my warranty ran out in November 2011. Damn!
The knob/dial can be replaced somewhat easily and it should be covered under warranty.
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Old Feb 20, 2012 | 04:10 PM
  #3  
wooha's Avatar
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From: miami, fl
Obisidian Black C350
I had mine replaced but the guy tried scaring me into thinking I had caused it. So that if I did they would have to charge me atleast for an assessment fee.
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Old Feb 20, 2012 | 05:18 PM
  #4  
AkaSigFreak's Avatar
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From: Orlando, Florida
E350 Sport/ML350RWD
Originally Posted by wooha
I had mine replaced but the guy tried scaring me into thinking I had caused it. So that if I did they would have to charge me atleast for an assessment fee.
What an A$$. My dealer tried to blame me for a cracked driver's side seat (the plastic on the side where the controls are). They said it appeared I knelt on it. I showed them the scars on my knees and told them "I don't kneel on anything". I then had them pull the video of when I dropped off my car and it showed the porter leaning into my car and kneeling on the seat.
BUSTED JackA$$.
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Old Feb 20, 2012 | 05:54 PM
  #5  
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From: miami, fl
Obisidian Black C350
What a d bag! Damn that's terrible and you'd think we bought 13k Kia's
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