Jun 15, 2015, 12:05 PM
Last edit by: IB Advertising
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Comand knob problem
Member
Joined: Sep 2011
Posts: 237
Likes: 12
From: Tyler TX
C350
I replaced mine yesterday with an Aluminum one. Seems to be back to working condition. Two things that I wanted to ask:
1. This Aluminum replacement seems to cause more resistance as I believe it should or is this just in my head?
2. I scratched the ring that comes off when you remove the knob off of the controller. Does anyone know if that's a piece that is replaceable by itself?
1. This Aluminum replacement seems to cause more resistance as I believe it should or is this just in my head?
2. I scratched the ring that comes off when you remove the knob off of the controller. Does anyone know if that's a piece that is replaceable by itself?
MBWorld Fanatic!
Joined: Jun 2011
Posts: 2,119
Likes: 272
'13 GLK350 4matic,'10 C207,'15 GLA250,'07 Honda Odyssey, '18 GLE 43, '24 EQS 580
MBWorld Fanatic!
Joined: Jun 2011
Posts: 2,119
Likes: 272
'13 GLK350 4matic,'10 C207,'15 GLA250,'07 Honda Odyssey, '18 GLE 43, '24 EQS 580
Member
Joined: Nov 2010
Posts: 197
Likes: 1
From: Australia
C220 CDI SLK 200
Newbie
Joined: Jun 2017
Posts: 8
Likes: 0
C300
Solution From USA
The plastic internal shaft has a breaking point. Not sure if this was designed as preventive measure to save the entire unit from breaking or just sneaky planned obsolescence.
There is a seller in USA who also offers an upgraded aluminium shaft.
Attached is a helpful PDF file on how to do the replacement.
They have it on Amazon Prime too
IE Works Replacement Shaft
There is a seller in USA who also offers an upgraded aluminium shaft.
Attached is a helpful PDF file on how to do the replacement.
They have it on Amazon Prime too
IE Works Replacement Shaft
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MBWorld Fanatic!
Joined: Jun 2011
Posts: 2,119
Likes: 272
'13 GLK350 4matic,'10 C207,'15 GLA250,'07 Honda Odyssey, '18 GLE 43, '24 EQS 580
You don't need to remove the console. Just push the chair back and reach between the console and carpet and use your fingers to push the wires towards the passenger seat. The have a lot of patience in wiggling the entire wire out from the small hook below the console. It will come out eventually. Then when you are putting it back just run the ribbon on the biggest rectangular opening below the console.
Super Member
Joined: Jul 2007
Posts: 636
Likes: 3
From: Orange County, Ca
C350
You don't need to remove the console. Just push the chair back and reach between the console and carpet and use your fingers to push the wires towards the passenger seat. The have a lot of patience in wiggling the entire wire out from the small hook below the console. It will come out eventually. Then when you are putting it back just run the ribbon on the biggest rectangular opening below the console.
Super Member
Joined: Apr 2010
Posts: 705
Likes: 55
From: LA LA Land
'08 C300 MM Pano
Newbie
Joined: Nov 2008
Posts: 8
Likes: 0
2013 C63 AMG
I had the same problem as you, the ribbon seemed to be really wedged in and near impossible to get out. What I did instead was slowly wiggle the wires loose so I could pull the COMAND knob assembly out a bit and I disassembled it, and replaced the shaft inside the car with the ribbon still connected. You'll have to be careful if you do this because there are lots of small parts, but it certainly beats having to wrangle the entire assembly out of the car in my opinion.
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Joined: Jun 2011
Posts: 2,119
Likes: 272
'13 GLK350 4matic,'10 C207,'15 GLA250,'07 Honda Odyssey, '18 GLE 43, '24 EQS 580
I just scraped my two fingers and a lot of swearing! Best is to wear surgical gloves so that you won't scrape the fingers and finger the hell out of the cable LOL! What I did is push the carpet inward rather than pulling the plastic console towards the driver seat. The carpet has a tough linear at the back but it will give and don't worry about ripping it as it won't just don't insert anything other than your two fingers.
MBWorld Fanatic!
Joined: Jun 2011
Posts: 2,119
Likes: 272
'13 GLK350 4matic,'10 C207,'15 GLA250,'07 Honda Odyssey, '18 GLE 43, '24 EQS 580
I had the same problem as you, the ribbon seemed to be really wedged in and near impossible to get out. What I did instead was slowly wiggle the wires loose so I could pull the COMAND knob assembly out a bit and I disassembled it, and replaced the shaft inside the car with the ribbon still connected. You'll have to be careful if you do this because there are lots of small parts, but it certainly beats having to wrangle the entire assembly out of the car in my opinion.
Member
Joined: May 2014
Posts: 77
Likes: 3
From: MELBOURNE VICTORIA AUSTRALIA
w2010 w204 c300 amg sports package
NO NEED TO CUT THE FACTORY WIRE ..THATS A NO NO IN MY BOOK
JUST FOLLOW THE WIRE AND UNHOOK IT FROM THE SIDE PASSENGER CARPET AS SHOWN IN THIS CLIP
YOU DO NOT HAVE TO REMOVE THE GEARBOX... JUST FOLLOW THE CABLE..IT WOULDN'T MAKE SENSE TO REMOVE THE ENTIRE GEAR BOX JUST TO GET TOT THE CABLE
JUST FOLLOW THE WIRE AND UNHOOK IT FROM THE SIDE PASSENGER CARPET AS SHOWN IN THIS CLIP
YOU DO NOT HAVE TO REMOVE THE GEARBOX... JUST FOLLOW THE CABLE..IT WOULDN'T MAKE SENSE TO REMOVE THE ENTIRE GEAR BOX JUST TO GET TOT THE CABLE
Member
Joined: May 2014
Posts: 77
Likes: 3
From: MELBOURNE VICTORIA AUSTRALIA
w2010 w204 c300 amg sports package
W204 COMMAND KNOB UPGRADED SHAFT AVAILIBLE EVERYWHERE ON EBAY
YOU CAN BUY THESE SHAFTS EVERYWHERE NOW ON EBAY AMAZON AND ALIEXPRESS
DO NOT TRY TO GLUE THE OLD HAFT IT WILL JUST BREAK AGAIN
DO NOT TRY TO GLUE THE OLD HAFT IT WILL JUST BREAK AGAIN
Last edited by huotalicusC200K; Jan 29, 2019 at 12:56 AM. Reason: ERROR
Newbie
Joined: May 2019
Posts: 1
Likes: 0
C300
Command control
NO NEED TO CUT THE FACTORY WIRE ..THATS A NO NO IN MY BOOK
JUST FOLLOW THE WIRE AND UNHOOK IT FROM THE SIDE PASSENGER CARPET AS SHOWN IN THIS CLIP
https://www.youtube.com/watch?v=rJkf9Cl0pAU
YOU DO NOT HAVE TO REMOVE THE GEARBOX... JUST FOLLOW THE CABLE..IT WOULDN'T MAKE SENSE TO REMOVE THE ENTIRE GEAR BOX JUST TO GET TOT THE CABLE
JUST FOLLOW THE WIRE AND UNHOOK IT FROM THE SIDE PASSENGER CARPET AS SHOWN IN THIS CLIP
https://www.youtube.com/watch?v=rJkf9Cl0pAU
YOU DO NOT HAVE TO REMOVE THE GEARBOX... JUST FOLLOW THE CABLE..IT WOULDN'T MAKE SENSE TO REMOVE THE ENTIRE GEAR BOX JUST TO GET TOT THE CABLE
Newbie
Joined: Feb 2020
Posts: 7
Likes: 1
C200 W204 Petrol Wagon
If your ignition key gets stuck and won't come out try pushing the gear lever forward towards the stereo and IT SHOULD RELEASE. It has something to do with the cable that tells the ignition the car is in park. Quoted $500 to fix so I just push it forward when i stop. I hope that helps. Rob
Member
Joined: Jan 2020
Posts: 239
Likes: 23
2011 C300 Sport, 6M, Dynamic Handling Pack
Lol I just picked up a C300. My command knob also doesn't work with the scrolling it seems. But I can go up down left right. I guess if nobody told me it was supposed to scroll I'd never have known. Now I'm at a conundrum of whether or not I actually want to fix it???
Newbie
Joined: Feb 2020
Posts: 7
Likes: 1
C200 W204 Petrol Wagon
Control Knob doesn't work at all !!!!
Hi All
This might save someone a lot of time???
Just in case some of you have had the problem I have for over a month now. I have searched and googled, been to an auto electrician. Mercedes quoted $2000 to repair.
I checked all of the fuse information and everyone is all about numbers 26,28, 84 but NO ONE mentioned fuse number 11. I checked every fuse in the car and number 11 was the last one and yes it was the culprit
I had radio, cd everything worked except the Command knob. I have the upgraded screen in my car from DMP car design in Malaysia and I will say Daniel is a very patient man and did everything he could but it was nothing to do with his system.
This might save someone a lot of time???
Just in case some of you have had the problem I have for over a month now. I have searched and googled, been to an auto electrician. Mercedes quoted $2000 to repair.
I checked all of the fuse information and everyone is all about numbers 26,28, 84 but NO ONE mentioned fuse number 11. I checked every fuse in the car and number 11 was the last one and yes it was the culprit
I had radio, cd everything worked except the Command knob. I have the upgraded screen in my car from DMP car design in Malaysia and I will say Daniel is a very patient man and did everything he could but it was nothing to do with his system.
Super Member
Joined: Mar 2011
Posts: 803
Likes: 37
From: Bay Area, CA
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera.
After five days shy of ten year anniversary, my Camand knob scrolling stopped working. Time to replace the shaft with a metal one.
Member
Joined: Sep 2011
Posts: 237
Likes: 12
From: Tyler TX
C350
Super Member
Joined: Mar 2011
Posts: 803
Likes: 37
From: Bay Area, CA
2011 C300 Sport, P1, MM, Wood, Heated FS, DIY rearview camera.
Finally I took the time watching YouTube repair videos and replacing the broken shaft with the metal one. I checked every functions and made sure it is like the day I bought the car.
I watched several videos trying to find the most detailed step by step. Looks easy but when I started I found some step is not so straightforward.
I'd call the plastic shaft a design error; the cross-section at break point shows there is very little plastic area.
I watched several videos trying to find the most detailed step by step. Looks easy but when I started I found some step is not so straightforward.
I'd call the plastic shaft a design error; the cross-section at break point shows there is very little plastic area.
Newbie
Joined: Feb 2022
Posts: 2
Likes: 0
mercedes c300
Did you fix this issue and how?
