sharkey_lsu

Well that's a bummer. This was my first transmission service and I have 50K miles on the vehicle, do you think I am okay or would it be worth the hassle of confronting the dealership about it?

boom132

Hassle them!!! And contact MBUSA. Get another opinion about the plug, and take a picture. That is what I just did... still trying to work out the concessions as a result of my dealerships LYING and STUPIDITY.

clarkz71

Everybody needs to call out their dealers on this.

Eventually they'll have to stop lying about it if all their customers bring in proof they do have drain plugs.

Glyn M Ruck

+1^

dave2001auto

V,
Europeans common use a comma (,) for a decimal point (.) so 9.7 is written as 9,7 in Europe.

Convict

Well.. I just got off the phone with my service rep as well and he told me I didn't have a drain plug on my 09' C300 *shurg*

I specifically requested that the TC be drained this morning when I brought her in and he even noted it on my invoice.

clarkz71

Post your VIN and I'll get you a screen shot from the EPC with your VIN
showing the drain plug as in the other post's.

Convict

PM'd you clarkz!

clarkz71

You have a drain plug as well, PM sent with EPC screen shot


.

boom132

OMG.. Again? What is wrong with these dealerships? YOU MUST CALL MBUSA... and then go get your car on a lift... and then provide the proof (picture) of the plug and provide that to the dealer... and call MBUSA back! I had to do this...

clarkz71

Lazy, ignorant, money hungry, take your pick.

Glyn M Ruck

Blatantly dishonest!

spyked

I think someone said it before, but maybe before we all take our cars in for transmission service, we simply stop by the parts department, and buy a $3 plug or gasket for the torque converter.

It will be hard for them to claim the car has no drain for the torque converter if you hand them a replacement plug from their own parts department.

Convict

A little update to my scenario.

With the help from clarkz71, I able to provide screenshots of the parts# through my VIN and pictures showing the drain plug on the transmission. My SA (which is actually pretty cool) had another tech inspect my vehicle and viola, there goes the drain plug. I did however get into a discussion with my SA as he indicated that the transmission plate needed to be removed for a "clean" drain; telling me that it will be an additional 45 minutes. I was worried about additional labor cost but there wasn't any so that's good.

I picked up my car this morning and everything feels/looks ok. I was charged $628 for a Service A (50k miles) + a 722.9 Transmission Service.

Funny.. My SA said something along the lines of, thanks for bringing us the information, we now know more than we did before you came in. Of course, I gave credit to mbworld and clarkz71. Thanks everyone!

clarkz71

Cool, this thread has helped so many members from getting jacked.

Knowledge is power.

dave2001auto

"...SA as he indicated that the transmission plate needed to be removed for a "clean" drain; telling me that it will be an additional 45 minutes."
Is this mentioned in the WIS?

global33

How about starting a list of dealers/indies who do the transmission service properly? I'm a year away from having this done and dreading having to go through this whole rigmarole just to get proper servicing.

shotgun_banjo

I just found out that my dealer did not flush the torque converter of my car on my last transmission service 10k kilometers ago now I am a bit dissapointed they did a half *** job on the car. Now I want to redo the flush again just to make sure it wont crap on me in the future. Can anyone tell me that the life of the transmission did not significantly got affected after 10k of driving without a full flush. Does anyone in Vancouver know a good indy that specialize in mercs? Thanks!

shotgun_banjo

One more thing. How will I know if I have the new pan and spill tube installed on my car? CRAP! now I am worried as well for my GLK. Does the GLK have the same transmission as the W204 and would the WIS document pertain to both vehicles?

Glyn M Ruck

Your 2011 might have a 722.9 Plus. You will have to check build against VIN.

shotgun_banjo

Glyn,

Here is the VIN# of the GLK - WDCGG8HB2BF684221
Here is the VIN# of the C-class - WDDGF81X19F279028 build is Nov. 2008

I need to look at the build date of the GLK tonight as the wife drove off first before i manage to look at it.

Thanks Glyn!

shotgun_banjo

I just had a conversation with two MB service managers and both of them said they don't drain the W204 torque converter as there is no drain hole (WTF!) they also said new c-class don't have drain plugs on the torque converters (another BS!?) I called a local MB indy shop here and ask about it and they said they drain also the torque converter and uses around 9.5 quarts of all and their service is just $350 compare to the dealers +$400 for a half *** job. I told them what I heard from the dealers and they just chuckled. I am getting mine redone next week just for piece of mind and I will watch them doing it like a hawk.

Glyn M Ruck

I have no way of checking VIN build sheets.

Ask clarkz71. He has access.

dave2001auto

Look for the part numbers on the invoice(s). Some cars come with the new pan design, so the pan will not be replaced. Glyn has some picture of the old v. new pan and tube on the thread. As for the spill/Weir tube, there no good visual without the pan removal that I know of (use the part number from the invoice). Some of the newer transmission use the 134FE ATF (blue colored) instead of the 134 ATF (red colored) or what ever ATF is required for your particular transmission. If you have a credit card with a US billing address, sign up for the free EPC account at http://epc.startekinfo.com/

shotgun_banjo

I am getting the transmission service redone next week. Would I tell the mechanic to verify the part number of the pan and if it is the old type get it replaced? Or is there a best way to determine this before I ask them to do the flush?