Transmission service done, but ........
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From: Ohio
C300
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late 2009 CLK 350 Coupe Elegance, '65 Jaguar S Type wires
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Posts: 369
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From: IA
2018 C63s Coupe 2016 C450 DAILY
hello , they quoted me 450 plus tax for transmission service, sound about right? also my service b is required in 200 miles apparently, what does this include?
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Joined: Nov 2008
Posts: 604
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From: SA
2008 C350-Sport-AMG-Active Agility Pack(Not reliable) +Izuzu KB6 3L(It seems Reliable)+Mazda
My cars transmission was redrained + torgue converter at their cost.
I was assured, but can only hope they did it.
They however refused to replace the engine oil, even though they gave me a qwote and I was willing to pay for it. I was hoping to give the poor engine a christmast present in the form of a drink of fresh oil. I was wondering if the Motorplan prevents them from doing it.
I was assured, but can only hope they did it.
They however refused to replace the engine oil, even though they gave me a qwote and I was willing to pay for it. I was hoping to give the poor engine a christmast present in the form of a drink of fresh oil. I was wondering if the Motorplan prevents them from doing it.
Last edited by Moto_Guzzi; Dec 3, 2012 at 02:30 PM.
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Joined: Feb 2012
Posts: 369
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From: IA
2018 C63s Coupe 2016 C450 DAILY
Hello all, Im hoping someone with knowledge can answer, I've been having plenty of dealership problems located in Des Moines, Iowa. I was supposed to have a transmission service done at 39k, i bought the car at 50k miles as cpo, before they can sell it they have to do all services required in which the transmission service was not completed, after bickering back and forth i contacted MBUSA and the dealer agreed to do it free of charge, last Saturday they preformed it, invoice showed only 5 qts, i contacted the service manager and stated they didn't drain the TC, i gave him the WIS and the diagrams of where the TC plug is he emailed back and stated "It is a trans service, not a flush. We drain the fluid, remove pan, replace filter, gasket reinstall and fill until it is full." the i asked
"is that what the 39k mile services requires you to do?"
"yes"
"is it possible to receive the documentation stating that?"
"sorry WIS is dealer information only"
I went ahead and called MBUSA and i spoke to a regular representative and he stated it should have been done fully, i get a call from the case manager and she states he will send me documentation of proof of the service and this was his email as follows "This is from the service sheets for your vehicle. The asterisks shows
the 39,000 mile trans fluid and filter service which was what we did.
I spoke with Susan from MB and let her know that I would be sending you
this information."
Please help me. Heres the attachment he sent.
"is that what the 39k mile services requires you to do?"
"yes"
"is it possible to receive the documentation stating that?"
"sorry WIS is dealer information only"
I went ahead and called MBUSA and i spoke to a regular representative and he stated it should have been done fully, i get a call from the case manager and she states he will send me documentation of proof of the service and this was his email as follows "This is from the service sheets for your vehicle. The asterisks shows
the 39,000 mile trans fluid and filter service which was what we did.
I spoke with Susan from MB and let her know that I would be sending you
this information."
Please help me. Heres the attachment he sent.
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From: Ohio
C300
Bosnia, in the pdf you attached, it lists document AP27.00-P-2702W, which is attached to this thread at post #8. Print/email that and show it to them. That document on this thread was from 2010, but a quick google search lead to older documents under the same name where there was no mention of draining the TC. Maybe it is possible that your dealer is still using the old document?
However, it seems more likely that your dealership is being lazy and I would keep complaining to MBUSA.
However, it seems more likely that your dealership is being lazy and I would keep complaining to MBUSA.
Senior Member
Joined: Feb 2012
Posts: 369
Likes: 7
From: IA
2018 C63s Coupe 2016 C450 DAILY
Bosnia, in the pdf you attached, it lists document AP27.00-P-2702W, which is attached to this thread at post #8. Print/email that and show it to them. That document on this thread was from 2010, but a quick google search lead to older documents under the same name where there was no mention of draining the TC. Maybe it is possible that your dealer is still using the old document?
However, it seems more likely that your dealership is being lazy and I would keep complaining to MBUSA.
However, it seems more likely that your dealership is being lazy and I would keep complaining to MBUSA.
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Junior Member
Joined: Oct 2007
Posts: 62
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From: Philadelphia, PA
2014 E550 4Matic
I think your customer service rep is poorly informed- when I had the same concern with my recent transmission service, the service manager researched it, looked at the same WIS document and confirmed that draining the TC is part of the service.
If you look at the list of required materials for the service referenced in the WIS document, you'll see 9L of transmission fluid, as well as the drain plug and some assorted gaskets and seals.
If you look at the list of required materials for the service referenced in the WIS document, you'll see 9L of transmission fluid, as well as the drain plug and some assorted gaskets and seals.
Senior Member
Joined: Feb 2012
Posts: 369
Likes: 7
From: IA
2018 C63s Coupe 2016 C450 DAILY
I think your customer service rep is poorly informed- when I had the same concern with my recent transmission service, the service manager researched it, looked at the same WIS document and confirmed that draining the TC is part of the service.
If you look at the list of required materials for the service referenced in the WIS document, you'll see 9L of transmission fluid, as well as the drain plug and some assorted gaskets and seals.
If you look at the list of required materials for the service referenced in the WIS document, you'll see 9L of transmission fluid, as well as the drain plug and some assorted gaskets and seals.
Hello and thank you for replying, my ongoing issue with this dealership and now MBUSA is getting ridiculous, The dealership provided me the the attachment that is attached, i provided them the WIS from that attachment they gave me.. the service manager then states my WIS is an older version apparently from 2009, and that the newer version doesn't even state draining the torque converter as a request, i asked him to see the WIS he has and he refused and stated it was Dealership information only. I contacted MBUSA and their "product advice" person stated that it is not required, after being transferred to him by my case manager.
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Joined: Sep 2009
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C300
I really wish there was a way to get this information out to all owners with the 722.9 transmission - I read all the threads on this forum regarding the issue with the half *** service and printed all WIS docs to review with my dealer in advance of getting it done - the results were complete service at a fair price - this should be the norm, you should not have to prove the tech you know what needs to be done to have it done correctly...Kudos to Glyn as well.
I posted this after my service.....
****** SUCCESS ******
Transmission Service completed as requested...Knowledge is Power.
I will not be able to explain how the cost is lower than initially estimated, as I paid the invoice and left in a very good mood (imagine leaving a dealer after service in a good mood?) I was charged for 1.5 hours total of service, initial conversation included 2.0 for base service and .5 for the "extra" torque converter drain/clean up. Is it possible they valued the information provided to them and cut me slack? Cannot think what else it could be? I was there 3 hours btw from the time I drove in, walked through process/paperwork again, and then waited for car to be finished.
Initial quote for the "base" transmission service was $359.
Invoice description:
722.9 transmission service, client request to have torque converter drained as well as pan bolts to be replaced per LI 27-02 Transmission service.
29 CP 1.5....................187.50
1 Gasket.......................15.00
1 Oil Filter.....................32.00
6 Screw @ 1.40...............8.40
1 Ring, general.................1.40
8 Mobile ATF 13 @ 7.75....62.00
1 CLN/Sol........................4.75
1 Screw plug...................3.90
1 CLN/Solv......................4.75
Labor............................187.50
Parts............................132.20
Sales Tax........................22.38
Total.............................342.08
Thanks again to all who helped educate me on this - I feel very good about how this was performed. The Service Manager also re-informed me that my initial warranty runs out February 24th and to look the car over real good for anything that may be covered, any ideas on anything that is common? CPO warranty is good through 2/2013 and is now extendable for an additional 2 years/36k miles..hmmm.
I do realize the cleaner/solvent is on the invoice twice, not sure if they used 2 or not - did not really care based on everything else.
I posted this after my service.....
****** SUCCESS ******
Transmission Service completed as requested...Knowledge is Power.
I will not be able to explain how the cost is lower than initially estimated, as I paid the invoice and left in a very good mood (imagine leaving a dealer after service in a good mood?) I was charged for 1.5 hours total of service, initial conversation included 2.0 for base service and .5 for the "extra" torque converter drain/clean up. Is it possible they valued the information provided to them and cut me slack? Cannot think what else it could be? I was there 3 hours btw from the time I drove in, walked through process/paperwork again, and then waited for car to be finished.
Initial quote for the "base" transmission service was $359.
Invoice description:
722.9 transmission service, client request to have torque converter drained as well as pan bolts to be replaced per LI 27-02 Transmission service.
29 CP 1.5....................187.50
1 Gasket.......................15.00
1 Oil Filter.....................32.00
6 Screw @ 1.40...............8.40
1 Ring, general.................1.40
8 Mobile ATF 13 @ 7.75....62.00
1 CLN/Sol........................4.75
1 Screw plug...................3.90
1 CLN/Solv......................4.75
Labor............................187.50
Parts............................132.20
Sales Tax........................22.38
Total.............................342.08
Thanks again to all who helped educate me on this - I feel very good about how this was performed. The Service Manager also re-informed me that my initial warranty runs out February 24th and to look the car over real good for anything that may be covered, any ideas on anything that is common? CPO warranty is good through 2/2013 and is now extendable for an additional 2 years/36k miles..hmmm.
I do realize the cleaner/solvent is on the invoice twice, not sure if they used 2 or not - did not really care based on everything else.
Senior Member
Joined: Jul 2013
Posts: 493
Likes: 14
84 300d 2009 e320 bluetec (retired)/, now 2012 E350 4-matic blueefficiency automatic
My mechanic who recently did my 722.9 service was telling me when he used to work at a Benz dealer, he went to do the transmission service and began pulling down the pan and whatever else to change the filters (and probably drain the TC), another mechanic came over and stopped him and told him to just drain it out and fill it up, "the filter takes too much time." Unbelievable to hear stuff like that happening at an official Benz dealer. I had mine done properly by him with all 9 quarts for $300
After that comment, I would go be tempted to find another shop or watch them like a hawk. The $300 is a fair price and a great one from a MBZ dealer.
Senior Member
Joined: Jul 2013
Posts: 493
Likes: 14
84 300d 2009 e320 bluetec (retired)/, now 2012 E350 4-matic blueefficiency automatic
I really wish there was a way to get this information out to all owners with the 722.9 transmission - I read all the threads on this forum regarding the issue with the half *** service and printed all WIS docs to review with my dealer in advance of getting it done - the results were complete service at a fair price - this should be the norm, you should not have to prove the tech you know what needs to be done to have it done correctly...Kudos to Glyn as well.
I posted this after my service.....
****** SUCCESS ******
Transmission Service completed as requested...Knowledge is Power.
I will not be able to explain how the cost is lower than initially estimated, as I paid the invoice and left in a very good mood (imagine leaving a dealer after service in a good mood?) I was charged for 1.5 hours total of service, initial conversation included 2.0 for base service and .5 for the "extra" torque converter drain/clean up. Is it possible they valued the information provided to them and cut me slack? Cannot think what else it could be? I was there 3 hours btw from the time I drove in, walked through process/paperwork again, and then waited for car to be finished.
Initial quote for the "base" transmission service was $359.
Invoice description:
722.9 transmission service, client request to have torque converter drained as well as pan bolts to be replaced per LI 27-02 Transmission service.
29 CP 1.5....................187.50
1 Gasket.......................15.00
1 Oil Filter.....................32.00
6 Screw @ 1.40...............8.40
1 Ring, general.................1.40
8 Mobile ATF 13 @ 7.75....62.00
1 CLN/Sol........................4.75
1 Screw plug...................3.90
1 CLN/Solv......................4.75
Labor............................187.50
Parts............................132.20
Sales Tax........................22.38
Total.............................342.08
Thanks again to all who helped educate me on this - I feel very good about how this was performed. The Service Manager also re-informed me that my initial warranty runs out February 24th and to look the car over real good for anything that may be covered, any ideas on anything that is common? CPO warranty is good through 2/2013 and is now extendable for an additional 2 years/36k miles..hmmm.
I do realize the cleaner/solvent is on the invoice twice, not sure if they used 2 or not - did not really care based on everything else.
I posted this after my service.....
****** SUCCESS ******
Transmission Service completed as requested...Knowledge is Power.
I will not be able to explain how the cost is lower than initially estimated, as I paid the invoice and left in a very good mood (imagine leaving a dealer after service in a good mood?) I was charged for 1.5 hours total of service, initial conversation included 2.0 for base service and .5 for the "extra" torque converter drain/clean up. Is it possible they valued the information provided to them and cut me slack? Cannot think what else it could be? I was there 3 hours btw from the time I drove in, walked through process/paperwork again, and then waited for car to be finished.
Initial quote for the "base" transmission service was $359.
Invoice description:
722.9 transmission service, client request to have torque converter drained as well as pan bolts to be replaced per LI 27-02 Transmission service.
29 CP 1.5....................187.50
1 Gasket.......................15.00
1 Oil Filter.....................32.00
6 Screw @ 1.40...............8.40
1 Ring, general.................1.40
8 Mobile ATF 13 @ 7.75....62.00
1 CLN/Sol........................4.75
1 Screw plug...................3.90
1 CLN/Solv......................4.75
Labor............................187.50
Parts............................132.20
Sales Tax........................22.38
Total.............................342.08
Thanks again to all who helped educate me on this - I feel very good about how this was performed. The Service Manager also re-informed me that my initial warranty runs out February 24th and to look the car over real good for anything that may be covered, any ideas on anything that is common? CPO warranty is good through 2/2013 and is now extendable for an additional 2 years/36k miles..hmmm.
I do realize the cleaner/solvent is on the invoice twice, not sure if they used 2 or not - did not really care based on everything else.
Member
Joined: Jun 2012
Posts: 191
Likes: 1
C300
I just got off the phone with my local dealer and was told there is no drain plug on my w204 (2010 4MATIC). Was that just a blatant lie? I looked through the WIS posted in this thread and it says drain the TC through the drain plug except for on 722.93 transmissions. Is there somewhere I can find definitive proof that my C300 has the 722.9 transmission, so I can bring that and the WIS to the dealership so they can stop being lazy? Also, anyone in the Chicagoland area have this done correctly?
Senior Member
Joined: Jul 2013
Posts: 493
Likes: 14
84 300d 2009 e320 bluetec (retired)/, now 2012 E350 4-matic blueefficiency automatic
I just got off the phone with my local dealer and was told there is no drain plug on my w204 (2010 4MATIC). Was that just a blatant lie? I looked through the WIS posted in this thread and it says drain the TC through the drain plug except for on 722.93 transmissions. Is there somewhere I can find definitive proof that my C300 has the 722.9 transmission, so I can bring that and the WIS to the dealership so they can stop being lazy? Also, anyone in the Chicagoland area have this done correctly?
the epc has my tc plug p/n as 0019901117 m8x1.
some have m10 instead.
some don't believe in a large atf change especially if there was dirty atf. Too much of a shock. They are recommending changing the atf more often.
How often does one see particles in the pan for the first atf change?
Senior Member
Joined: Jul 2013
Posts: 493
Likes: 14
84 300d 2009 e320 bluetec (retired)/, now 2012 E350 4-matic blueefficiency automatic
optimal temperature for atf
Since the atf cooler is though the water coolant, so it can be above 175 F. What is the optimal temperature for the atf?
Will an external air-cooled cooler be helpful for the tranny?
Will an external air-cooled cooler be helpful for the tranny?
Member
Joined: Jun 2012
Posts: 191
Likes: 1
C300
Alright, I just got off the phone with a dealership that was actually pretty easy to talk to about getting this service done. However, I was quoted $550 for the entire service. Is this around what everyone else is paying? Seems like a lot.
Member
Joined: Aug 2011
Posts: 107
Likes: 0
2011 C300 4matic sport
Hi Chuey, I'm also in Chicago and very interested in how your trans service goes. I've already asked a few service managers in the area about the TC and so far they've all said "oh that's not required per MB". Hopefully yours goes well and we can identify a competent service dept in the Chicago area!
Member
Joined: Jun 2012
Posts: 191
Likes: 1
C300
Agreed. I just don't understand why you need to ask for them to do the service properly. Sigh But in any case I'm trying to find a lower price for it right now, debating on whether or not to take it to a third party shop.
Senior Member
Joined: Jul 2013
Posts: 493
Likes: 14
84 300d 2009 e320 bluetec (retired)/, now 2012 E350 4-matic blueefficiency automatic
Local dealer for only ATF in the pan is $400 in OC, CA that includes 6 qt of ATF MI -134 at $24/qt.
Indy for labor only, if you supply the parts and ATF ($80), will be anywhere from $70 to $100. Shell ATF 134 is about $5 per quart. The $100 was to also do the TC/flush. Some don't have the ability to pump in ATF through the drain plug. Lots don't like a complete ATF change. Says it like changing all the water in a fish tank at one time.
Indy for labor only, if you supply the parts and ATF ($80), will be anywhere from $70 to $100. Shell ATF 134 is about $5 per quart. The $100 was to also do the TC/flush. Some don't have the ability to pump in ATF through the drain plug. Lots don't like a complete ATF change. Says it like changing all the water in a fish tank at one time.
Member
Joined: Jul 2013
Posts: 110
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2016 C300 4Matic Sport
How do we ensure a proper TC service?
Well, this issue has reared it's ugly head again. I purchased my 2010 C300 ± 8 weeks ago and have some fluid loss on the garage floor so I took it in for service. When I bought it there was 38,500 miles on the odometer and the salesman said they always do any service that's due in the next 10,000 miles if it's CPO.
SO, I asked for the invoice for this service and the SA gave it to me unaware that I was looking for anything special. Low and behold, there it was. 5 in the quantity for Gear Oil instead of 9.7 or 10. I put the service bulletin on my Surface tablet and approached the SA with my information and told him that I had a concern. After calmly describing the situation he didn't ask for any supporting information. He started making excuses that he'd have to talk to the mechanic who did the work, maybe they just entered the wrong information on the invoice but really serviced it properly (?really?) or on some C300's there aren't drain plugs for the Torque Converter, yada yada yada.
I told him my 2010 DID have a drain plug (based on the information learned on this forum) and that it should be serviced properly while I'm here getting my fluid leak fixed and COMAND updated. He made a very telling statement which leads me to believe that some of these dealers are scamming both us as customers as well as Mercedes Benz as they're not properly servicing the cars intentionally. He said, and I quote, "To service the transmission properly, it's 3 1/2 hours." This was said to get a reschedule with a loaner. Curiously, the invoice for the service paid 1 hour for the Transmission service to the mechanic. 3.5 hours @ $108 per hour or 1 hour at $108 per hour. I would think the mechanic would appreciate the work. Or is the leadership at the dealership pushing this to cut costs?
Anyway, they've promised to do it right when they fix the transfer case leak. That being said, how do we make sure that the transmission and torque converter are serviced properly?
Should I have them call me back to the service bay to observe the draining fluid? I can hear it now; "I'm sorry sir, customers aren't allowed in the service area.".
Any ideas would be appreciated. Thanks.
K
SO, I asked for the invoice for this service and the SA gave it to me unaware that I was looking for anything special. Low and behold, there it was. 5 in the quantity for Gear Oil instead of 9.7 or 10. I put the service bulletin on my Surface tablet and approached the SA with my information and told him that I had a concern. After calmly describing the situation he didn't ask for any supporting information. He started making excuses that he'd have to talk to the mechanic who did the work, maybe they just entered the wrong information on the invoice but really serviced it properly (?really?) or on some C300's there aren't drain plugs for the Torque Converter, yada yada yada.
I told him my 2010 DID have a drain plug (based on the information learned on this forum) and that it should be serviced properly while I'm here getting my fluid leak fixed and COMAND updated. He made a very telling statement which leads me to believe that some of these dealers are scamming both us as customers as well as Mercedes Benz as they're not properly servicing the cars intentionally. He said, and I quote, "To service the transmission properly, it's 3 1/2 hours." This was said to get a reschedule with a loaner. Curiously, the invoice for the service paid 1 hour for the Transmission service to the mechanic. 3.5 hours @ $108 per hour or 1 hour at $108 per hour. I would think the mechanic would appreciate the work. Or is the leadership at the dealership pushing this to cut costs?
Anyway, they've promised to do it right when they fix the transfer case leak. That being said, how do we make sure that the transmission and torque converter are serviced properly?
Should I have them call me back to the service bay to observe the draining fluid? I can hear it now; "I'm sorry sir, customers aren't allowed in the service area.".
Any ideas would be appreciated. Thanks.
K
Last edited by KCaudell; Aug 29, 2013 at 02:06 PM.
Senior Member
Joined: Jul 2013
Posts: 493
Likes: 14
84 300d 2009 e320 bluetec (retired)/, now 2012 E350 4-matic blueefficiency automatic
Well, ..... He said, and I quote, "To service the transmission properly, it's 3 1/2 hours." This was said to get a reschedule with a loaner. Curiously, the invoice for the service paid 1 hour for the Transmission service to the mechanic. 3.5 hours @ $108 per hour or 1 hour at $108 per hour. I would think the mechanic would appreciate the work. Or is the leadership at the dealership pushing this to cut costs?
Anyway, they've promised to do it right when they fix the transfer case leak. That being said, how do we make sure that the transmission and torque converter are serviced properly?
Should I have them call me back to the service bay to observe the draining fluid? I can hear it now; "I'm sorry sir, customers aren't allowed in the service area.".
Any ideas would be appreciated. Thanks.
K
Anyway, they've promised to do it right when they fix the transfer case leak. That being said, how do we make sure that the transmission and torque converter are serviced properly?
Should I have them call me back to the service bay to observe the draining fluid? I can hear it now; "I'm sorry sir, customers aren't allowed in the service area.".
Any ideas would be appreciated. Thanks.
K
If you ask for a sample of the original ATF and the expelled ATF from the fill adjustment that might ensure that it's done properly. Also there should be a charge for the TC drain plus with a gasket (about $5) and the right about of ATF (9 to 10 Qt - my mech said he did the cooler flush and TC with 6Qt but used 7Qt from the empty bottles). Likely he did not do the TC drain as he said he did. Also look and smell for leaks in the garage and on the under engine and transmission. Without a dipstick or removal of the under apron, it's hard to tell if it was done properly.
Do you have a 4 wheel drive for the transfer case?
Lots of issues with many brands of dealers not doing the service properly -- not doing the AT service, off-brand antifreeze, not bleeding the system to remove air, wrong antifreeze level, used part (used right seat belt instead of left sided) that was charged under warranty by Toyota dealers. The service department is the money maker for dealer's now. Not much profit margin from informed buyer in the new car sale due to the internet.
Last edited by dave2001auto; Aug 29, 2013 at 02:51 PM. Reason: added in expected amount used for ATF with TC drain
