shotgun_banjo

The paint on my CPO c300 rims are peeling off. It took me a few seconds to realize it was the paint from the rims that was on my hands when I was washing the wheels yesterday. After a spray of garden hose water an entire portion of the rim paint flew off (about 3" long x 2" wide). I am guessing before I had the car either the original owner or the dealer refinished the wheels before delivery. My question is can I still get this fixed even if the car is already 3 months out of the new car warranty but is still on the extended warranty program without me forking out my own cash? I just don't want to go to the dealer and waste 1.5 hour for them to say to me "nope you are on your own with that one"

xXHotelCrazyXx

If you have any kind of warranty take it in...simple as that

justthinking

Call your SA and ask, he should know all what is and what is not covered by CPO

InTheBenz0

id say thats BS on a car that is 2009 under warranty. If they say no, id call MB USA direct and raise the issue

MisterD31

I had the same issue on my 09 CPO. Not real noticeable, but I knew it was there. Dealer told me I was on my own [and my car was still in the new car warranty period] Would have likely been warrantable if they had been refinished by the dealer, but they had no record. I recently swapped out the stock wheels for AMGs so all is good now anyway - but, don't stop till your satisfied. Good luck!

shotgun_banjo

Will have to take the car in on Saturday but the SA is saying dont get my hopes too high. I'll keep you guys posted. If they say no then I'll be on a hunt for a stock AMG rims and these 17" will have snow shoed on them for next year.

allproroofing

I have a 2010 S550 (with absolutely every option the car can come with). The new car warranty will end in the middle of November this year (2013). I realized that the (original factory) paint is starting to peel off the right front wheel, so I took the car in for service, see if they would change the wheel due to defective paint application. Service said it's curb rush. I argued that the paint is starting to peel off FAR from where it could be a curb rush, besides there is absolutely no indentation or scratch of any kind on the rim, it's otherwise flawless, never been repaired or re-painted. The start of the paint peel is where the tire meets at the very edge of the rim, about ½-inch away from any location that could be reached by any curb... therefore no curb rush damage could cause the paint peel.

Service Manager said: "Maybe you drive your car too fast." and "Maybe your wheel JUST touched the curb where ONLY the paint touched the curb, but not the rim"

I said to him: "Are you serious? can you show me another example where ONLY THE PAINT would be touched by a curb rush, and to top it off, ALL AROUND THE WHEEL?" He said it's possible. I told him that's simply impossible, plus the paint is starting to peel where nothing can touch it, unless it's a knife or a flat-heat screwdriver, the location is about ½-inch off where a curb rush could do any damage.

He wouldn't budge, and he stated it is simply NOT a warranty issue. I turned to him and said this: "I thought the S-Class Mercedes-Benz is the BEST car in the world. How can THIS happen to a vehicle that costs over $152,000 ???!!!

This is starting to turn me off the entire Mercedes-Benz brand! I mean I HAD loved the car, I've been head over heels over the S-Class, this is the third generation of the S-Class I own... but I am starting to feel that if THIS is how the warranty is handled... maybe Mercedes-Benz is not such a great vehicle, after all. I mean getting the rim painted is not going to make me bankrupt, BUT it's the principle! I thought I am buying a QUALITY vehicle when I bought it!

I am about a month away from buying a new ML63 AMG for my wife... but, after all this, maybe I should look elsewhere for another brand that satisfies its LOYAL long time customers.

I even thought of drawing a very detailed diagram, explaining where the paint is peeling and perhaps approach someone higher up... but I am at a loss and truly disappointed with how Mercedes-Benz is handling warranty issues.

It's one way for Mercedes-Benz to say goodbye to a quarter of a million dollars in sales every 7 years. (I was about to formulate an idea of buying an ML63 AMG and an S550 every 7 years... but I am starting to change my mind now.)

Any ideas, anyone?

allproroofing

I have a 2010 S550 (with absolutely every option the car can come with). The new car warranty will end in the middle of November this year (2013). I realized that the (original factory) paint is starting to peel off the right front wheel, so I took the car in for service, see if they would change the wheel due to defective paint application. Service said it's curb rush. I argued that the paint is starting to peel off FAR from where it could be a curb rush, besides there is absolutely no indentation or scratch of any kind on the rim, it's otherwise flawless, never been repaired or re-painted. The start of the paint peel is where the tire meets at the very edge of the rim, about ½-inch away from any location that could be reached by any curb... therefore no curb rush damage could cause the paint peel.

Service Manager said: "Maybe you drive your car too fast." and "Maybe your wheel JUST touched the curb where ONLY the paint touched the curb, but not the rim"

I said to him: "Are you serious? can you show me another example where ONLY THE PAINT would be touched by a curb rush, and to top it off, ALL AROUND THE WHEEL?" He said it's possible. I told him that's simply impossible, plus the paint is starting to peel where nothing can touch it, unless it's a knife or a flat-heat screwdriver, the location is about ½-inch off where a curb rush could do any damage.

He wouldn't budge, and he stated it is simply NOT a warranty issue. I turned to him and said this: "I thought the S-Class Mercedes-Benz is the BEST car in the world. How can THIS happen to a vehicle that costs over $152,000?!!!

This is starting to turn me off the entire Mercedes-Benz brand! I mean I HAD loved the car, I've been head over heels over the S-Class, this is the third generation of the S-Class I own... but I am starting to feel that if THIS is how the warranty is handled... maybe Mercedes-Benz is not such a great vehicle, after all. I mean getting the rim painted is not going to make me bankrupt, BUT it's the principle! I thought I am buying a QUALITY vehicle when I bought it!

I am about a month away from buying a new ML63 AMG for my wife... but, after all this, maybe I should look elsewhere for another brand that satisfies its LOYAL long time customers.

I even thought of drawing a very detailed diagram, explaining where the paint is peeling and perhaps approach someone higher up... but I am at a loss and truly disappointed with how Mercedes-Benz is handling warranty issues.

It's one way for Mercedes-Benz to say goodbye to a quarter of a million dollars in sales every 7 years. (I was about to formulate an idea of buying an ML63 AMG and an S550 every 7 years... but I am starting to change my mind now.)

Any ideas, anyone?

KCaudell

... when the service advisor gives excuses instead of doing what's right. I'd go directly to MBUSA and if that doesn't do it, go to MB Germany and fight through the translation (it isn't hard to figure out) and send the mother ship an email explaining your situation.

Someone there will turn it back to MBUSA but they'll know your complaint came through Germany.

THAT's what I'd try.

cardalums

Based on the diagram, I'd agree it's not curb rash. If it is not MB quality issue, I'd say that it might be from improper handling or damage from tire change. Especially, if it is is all the way around.

Amir_AMG

I understand its the principle, but for 80-130$ ( if its only one wheel) I wouldnt waste all that time contacting MB germany, MBUSA, etc...but good luck

Bosnia1992

+1 I've done this and it actually works, I got sick of American dealerships ruining the Mercedes name with customer satisfaction/quality of work so i went directly to the mothership. If that doesn't work, find out what company owns that dealership and file with BBB, your AG or just simply let that company know. You'd be surprised what goes on in dealerships that the owners are not aware of.