In need of your expert opinions
Thread Starter
Newbie
Joined: Jan 2015
Posts: 3
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C-Class 220cdi Sport Blueff
In need of your expert opinions
Hi
Sorry, I'm literally a new Merc owner picked my 2012 C220cdi sport up today. During the deal discussions I was told that the door card would be replaced due to stretching and damage to the window sill area on the door card, probably from an elbow. I said that if this wasn't changed it would be a deal breaker and the manager got involved and promised that the door card would be swapped.
Upon collecting today, I hastily collected the car after a separate issue was raised and I just didnt want to deal with the salesman. Upon returning home tonight I noticed that the replacement door card is a different colour of black, the trim [ie. handle etc] is chrome and all the others are matt silver and that it doesn't have the accent light in the door handle.
Am I wrong to contact the dealership and explain my fury at this complete shambles! and want them to resolve this issue?
I said one defect would be a deal breaker so they decide to add in another 3!!?!?!?!
I need your opinions, I'm young and this is my first nice car after uni.
Thanks
Gordon
Sorry, I'm literally a new Merc owner picked my 2012 C220cdi sport up today. During the deal discussions I was told that the door card would be replaced due to stretching and damage to the window sill area on the door card, probably from an elbow. I said that if this wasn't changed it would be a deal breaker and the manager got involved and promised that the door card would be swapped.
Upon collecting today, I hastily collected the car after a separate issue was raised and I just didnt want to deal with the salesman. Upon returning home tonight I noticed that the replacement door card is a different colour of black, the trim [ie. handle etc] is chrome and all the others are matt silver and that it doesn't have the accent light in the door handle.
Am I wrong to contact the dealership and explain my fury at this complete shambles! and want them to resolve this issue?
I said one defect would be a deal breaker so they decide to add in another 3!!?!?!?!
I need your opinions, I'm young and this is my first nice car after uni.
Thanks
Gordon
MBWorld Fanatic!
Joined: Apr 2013
Posts: 1,130
Likes: 101
From: Belgium
W205
you are right! over here mercedes-benz benelux contacts me every time i had something done at a dealer asking if the service and maintenance/repair was well done or not.
contact the dealer again and tell him you will adress mercedes-benz if it drags on
contact the dealer again and tell him you will adress mercedes-benz if it drags on
Super Member
Joined: Mar 2014
Posts: 524
Likes: 4
From: Washington
'13 M5 | 08 C300 (Sold)
Exactly what Doa said. Go back there one more time and state your problem. Try to make it like a fight. If they don't argee, just stay calm and tell them that you'll be contact MB corporate. And write a letter to them, they are pretty good at getting back to people's concerns.
