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2009 C300 Command Problems

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Old Jan 8, 2017 | 05:09 PM
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2009 C300 4MATIC
2009 C300 Command Problems
Hey guys,

My brother plugged in his iPod to the iPod connector, which he always does, but it seems this time it may have messed up the command system somehow. The command system does not recognize my car is on and shuts itself off after 30 minutes, although I'm driving. The right side of the steering wheel options do not work and the dial pad does not light up. Also, I have to manually shut off the command system, which can get super annoying.

Does anyone have any suggestions on how to troubleshoot this?

I feel like it might be a simple fix so I don't want to take it to a MB dealer just yet.
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Old Jan 8, 2017 | 11:57 PM
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charles.soori
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You should be able to go into command engineering menu and check for errors and see what's going on.
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Old Jan 9, 2017 | 12:21 AM
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2009 C300 4MATIC
Originally Posted by charles.soori
You should be able to go into command engineering menu and check for errors and see what's going on.

How do I do that?
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Old Jan 9, 2017 | 12:26 AM
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charles.soori
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To access engineering menu hold on to hangup button + #+ 1 on your headunit. Then there should be an option to check for error. Make sure you don't change anything. To exit you can go all the way down and press end.
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Old Jan 9, 2017 | 02:41 PM
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2009 C300 4MATIC
Originally Posted by charles.soori
To access engineering menu hold on to hangup button + #+ 1 on your headunit. Then there should be an option to check for error. Make sure you don't change anything. To exit you can go all the way down and press end.
I do not see any option to check for error. Is there anywhere specific I should look?
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Old Jan 9, 2017 | 02:45 PM
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charles.soori
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It's under 5.history information then diagnosis record and check both option, historical and chrono stack
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Old Jan 9, 2017 | 02:57 PM
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2009 C300 4MATIC
Originally Posted by charles.soori
It's under 5.history information then diagnosis record and check both option, historical and chrono stack
this is what I see, I have no idea what any of this means




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Old Jan 9, 2017 | 03:00 PM
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charles.soori
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IC is instrument cluster
CGW central gateway
EIS ignition switch.
try clearing error and see if it comes back.
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Old Jan 9, 2017 | 04:16 PM
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2009 C300 4MATIC
Originally Posted by charles.soori
IC is instrument cluster
CGW central gateway
EIS ignition switch.
try clearing error and see if it comes back.
After pressing clear only CGW disappeared. IC and EIS are still present. But the problem still continues
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Old Jan 9, 2017 | 05:26 PM
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Seems like it's not getting the signal from eis that's why it keeps turning off. Are you having anything other problem? Your car starts up fine everytime without problem?
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Old Jan 9, 2017 | 06:14 PM
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2009 C300 4MATIC
Originally Posted by charles.soori
Seems like it's not getting the signal from eis that's why it keeps turning off. Are you having anything other problem? Your car starts up fine everytime without problem?
Thats the only issue I have. Everything else works perfectly fine
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Old Jan 9, 2017 | 06:15 PM
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2009 C300 4MATIC
Originally Posted by charles.soori
Seems like it's not getting the signal from eis that's why it keeps turning off. Are you having anything other problem? Your car starts up fine everytime without problem?
Should I do a factory reset?
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Old Jan 10, 2017 | 09:17 PM
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charles.soori
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Yes try doing a factory reset or system reset go into engineering menu. If problem precise then you might need a full car scan.
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Old Jun 21, 2017 | 08:48 PM
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@charles.soori I have EXACT SAME problem. I totally understand your frustration. did you ever find any solution to this problem?
any help would be much appreciated.
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Old Jun 21, 2017 | 08:51 PM
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charles.soori
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@drnumie i don't have this problem its kesh that has the command shutting down problem
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