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2011 W204 C350 Radio/climate control module issues

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Old 04-22-2024, 04:58 PM
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2011 C350 4matic
2011 W204 C350 Radio/climate control module issues

My 2011 C350's radio, climate control, and window buttons lose power intermittently while driving. The radio screen will open/close (go on/off) repeatedly, while the climate control powers on/off repeatedly while driving. Sometimes they regain power, sometimes they don't. If the power stays off, I have to hit the dash to regain power. I went into the Engineering Menu and found the following codes:

DTCc168 Lost communication with EIS
DTCc146 Lost communication with CGW

I LOVE THIS CAR. PLEASE HELP!!!!!
Old 04-22-2024, 10:51 PM
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MY'14 W212 M276 3.5NA @55kMi
Free fix ??

Originally Posted by MrDRE
My 2011 C350's radio, climate control, and window buttons lose power intermittently while driving. The radio screen will open/close (go on/off) repeatedly, while the climate control powers on/off repeatedly while driving. Sometimes they regain power, sometimes they don't. If the power stays off, I have to hit the dash to regain power. I went into the Engineering Menu and found the following codes:

DTCc168 Lost communication with EIS
DTCc146 Lost communication with CGW

I LOVE THIS CAR. PLEASE HELP!!!!!
You are now likely dealing with the factory painted GND at footwell or water intrusion in that area.

EIS is the solderless ignition key module.

At this early stage you would do well to scan the whole chassis to see what every module is reporting.
Old 06-11-2024, 06:48 PM
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2010 C63 AMG, 2010 GLK350
Originally Posted by MrDRE
My 2011 C350's radio, climate control, and window buttons lose power intermittently while driving. The radio screen will open/close (go on/off) repeatedly, while the climate control powers on/off repeatedly while driving. Sometimes they regain power, sometimes they don't. If the power stays off, I have to hit the dash to regain power. I went into the Engineering Menu and found the following codes:

DTCc168 Lost communication with EIS
DTCc146 Lost communication with CGW

I LOVE THIS CAR. PLEASE HELP!!!!!
Did you resolve your issue? I'm having some similar symptoms and (while I wait for my code reader to arrive) am trying to find the potential root causes.

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