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Windshield replacement question

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Old Nov 16, 2024 | 09:33 PM
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2011 C300 4Matic Luxury
Windshield replacement question

Greetings everyone,
So, I need to replace my windshield on my 2011 sport, best quote I got was from Safelite. Has anyone ever used them? Any thoughts? I have searched for local mom and pop shop and none to be had. Thanks in advance.
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Old Nov 17, 2024 | 01:00 AM
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Safelite service quality varies by location even within the same city. Our nearby store rates very good to excellent on their in shop service. Not so good on the mobile service. Maybe check Google reviews on the shop you are considering using.

Also, Safelite can get Mercedes OE glass if you ask, or can use a variety of generic brands. Always ask for Mercedes glass. Check the etched on name, not the Genuine Mercedes or Gottlieb Daimler sticker because that’s a $3.00 appliqué. MB glass is made by Sekurit, Saint Gobain, or Pilkington.
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Old Nov 17, 2024 | 01:10 AM
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Thank you so much! My local has good reviews for at the shop, inwas planning on having it done there if I decided to use them. Much appreciated!



Originally Posted by Odd Piggy
Safelite service quality varies by location even within the same city. Our nearby store rates very good to excellent on their in shop service. Not so good on the mobile service. Maybe check Google reviews on the shop you are considering using.

Also, Safelite can get Mercedes OE glass if you ask, or can use a variety of generic brands. Always ask for Mercedes glass. Check the etched on name, not the Genuine Mercedes or Gottlieb Daimler sticker because that’s a $3.00 appliqué. MB glass is made by Sekurit, Saint Gobain, or Pilkington.
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Old Nov 17, 2024 | 11:09 AM
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As pointed out, each store will rate differently, and will even vary by technician. I've had 3 replacements. On one they forgot to connect the water line to the washer. On another they scratched my hood (~2 inches) right at the edge closest to the glass. The other one was perfect. The dealership did my E-class. On that one the cowl was not properly clicked into the rubber on the lower edge of the glass.

I did not reach out to safelite although I did mention it on the review. I corrected all issues myself. If you know what a "good" job looks like, you'll be fine.
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Old Nov 17, 2024 | 11:15 AM
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Thank you so much. I really appreciate the information and experience!



QUOTE=cvx5832;9066239]As pointed out, each store will rate differently, and will even vary by technician. I've had 3 replacements. On one they forgot to connect the water line to the washer. On another they scratched my hood (~2 inches) right at the edge closest to the glass. The other one was perfect. The dealership did my E-class. On that one the cowl was not properly clicked into the rubber on the lower edge of the glass.

I did not reach out to safelite although I did mention it on the review. I corrected all issues myself. If you know what a "good" job looks like, you'll be fine.[/QUOTE]
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Old Nov 17, 2024 | 11:37 AM
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The other thing that’s throwing me, the different prices I have received the couple of times I was going to schedule. I guess I have just been burnt by agreeing to one price and then all of a sudden it’s more. I plan on calling the local branch tomorrow and asking a few questions. Thank you to all who answered.
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