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Wind noise updates

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Old Jul 8, 2015 | 07:08 PM
  #1  
c21bill's Avatar
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'13 VW Touareg, '15 Harley Ultra Limited, '15 C300 Spt, '14 Airstream Interstate, '16 VW Tiguan
Wind noise updates

Do any of you folks with excessive wind noise have any progress to report. (any support from your dealers in changing door seals and/or window channels)?
Thanks
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Old Jul 9, 2015 | 07:19 AM
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Mine is with the dealer for this and other issues. I'll report back when it get the car. I suspect they will say normal and if they do then at least it's logged until such a time as a resolution is launched.
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Old Jul 9, 2015 | 03:51 PM
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Car was in today, excessive wind noise on the list. The response - the noise level is normal
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Old Jul 10, 2015 | 02:00 AM
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I won't know until August as I don't have any time to take my car in for service at the dealership until then. I'm hearing some weird jiggling/rattling sound coming from the door, which might be related. We'll see at that time.
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Old Jul 10, 2015 | 11:25 AM
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Car is back, wind noise confirmed as normal because its that way on other C's.

I told them that was not acceptable, that there had been other complaints and asked them to log the fault directly with MB so that should a resolution/TIPS become available, I am notified of any resolution.

Looks like I'll have to pester and wait.
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Old Jul 12, 2015 | 10:01 AM
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Originally Posted by ManiacGT
Car is back, wind noise confirmed as normal because its that way on other C's.

I told them that was not acceptable, that there had been other complaints and asked them to log the fault directly with MB so that should a resolution/TIPS become available, I am notified of any resolution.

Looks like I'll have to pester and wait.
Completely expected response with the dealer. Will require a lot of work on YOUR part to get them to try and fix, dozens of calls, emails, letters. Meeting with manager of dealership, trying other dealerships, opening case with MBUSA, posting on the dealers facebook or yelp page how they ignored a defect in the car, just because the defect is in all of them. Well, most of them, some don't hear it or miraculously got one out of the Vance assembly line quiet.

They can change some weatherstripping and such to help you. My dealer got the acoustic glass specially installed. It's much better. Good luck with your fight. You're not alone. This will make fighting the IRS look easy, but it's doable. Stay nice. Stay on them.

Last edited by HelenR; Jul 12, 2015 at 10:03 AM.
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Old Jul 12, 2015 | 11:15 AM
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Originally Posted by HelenR
My dealer got the acoustic glass specially installed. It's much better.
How did you get them to do that? I remember asking you in a different thread, but you never responded to it.
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Old Jul 12, 2015 | 12:27 PM
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Wow...I consider myself very fortunate my late build C300 Sport with 19" AMG wheels (June delivery) doesn't seem to suffer from excessive wind noise issues. Just yesterday I was on the highway for a couple hours going at speeds over 80 mph, and the cabin seemed very quiet...WAY quieter than my wife's 2014 328i at those speeds.
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Old Jul 12, 2015 | 12:34 PM
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Originally Posted by Vihzel
How did you get them to do that? I remember asking you in a different thread, but you never responded to it.
I didn't see the question in another thread, but posted the part numbers for the acoustic glass for the 2015 C class. It's made by Mercedes, just not offered in the USA, has to be ordered from Germany.

Long story short, I had ordered to purchase a C, it came, I looked over the car with the sales manager who is a friend of mine. She agreed...it was too loud, there were too many issues with the car, they actually called MB, and had them pick up my car to return it to the factory on a truck as it was "subpar" and the dealer didn't want it on their books. Since then, they're returned a lot of C300s to Vance Alabama. That got the attention of MBUSA. The dealer said they would do everything possible and ordered me a new one which I have leased with option to purchase. It came 5 weeks later with bumper and other items more in spec, but wine noise present. They said to MB they would refuse this car as well unless they did something about it. MBUSA consistently says, it's NORMAL, but it's louder wind nose than anything else made. In the end, they paid for glass to be sent from Germany and installed. It made a difference. It took a lot of calls and agreement of the dealer.

It's beyond me why they don't offer the acoustic glass standard or at least as an option here. Its lighter, costs just few dollars more, but even a base Chevy Malibu comes standard with it now. Really cuts the frequency of noise of cars passing and wind, they say by 800% or so. Not sure if it's that much, but helps. They did recently add it to the W212 options in the USA, though it doesn't show online, your dealer can spec out acoustic glass.

Last edited by HelenR; Jul 12, 2015 at 02:07 PM.
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Old Jul 12, 2015 | 02:25 PM
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Originally Posted by HelenR
I didn't see the question in another thread, but posted the part numbers for the acoustic glass for the 2015 C class. It's made by Mercedes, just not offered in the USA, has to be ordered from Germany.

Long story short, I had ordered to purchase a C, it came, I looked over the car with the sales manager who is a friend of mine. She agreed...it was too loud, there were too many issues with the car, they actually called MB, and had them pick up my car to return it to the factory on a truck as it was "subpar" and the dealer didn't want it on their books. Since then, they're returned a lot of C300s to Vance Alabama. That got the attention of MBUSA. The dealer said they would do everything possible and ordered me a new one which I have leased with option to purchase. It came 5 weeks later with bumper and other items more in spec, but wine noise present. They said to MB they would refuse this car as well unless they did something about it. MBUSA consistently says, it's NORMAL, but it's louder wind nose than anything else made. In the end, they paid for glass to be sent from Germany and installed. It made a difference. It took a lot of calls and agreement of the dealer.

It's beyond me why they don't offer the acoustic glass standard or at least as an option here. Its lighter, costs just few dollars more, but even a base Chevy Malibu comes standard with it now. Really cuts the frequency of noise of cars passing and wind, they say by 800% or so. Not sure if it's that much, but helps. They did recently add it to the W212 options in the USA, though it doesn't show online, your dealer can spec out acoustic glass.
Helen, which windows did they do in acoustic glass? All of them? Sunroof too?
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