StanNH

My dealer is the only reason I stayed with MB after my first C300 adventure. They have been fantastic and done everything to keep me as a customer. If not for their exceptional service and help in getting me a new car, I would been in another brand by now.

There are some really good MB dealers out there but, unfortunately, there are also plenty of bad ones.

floridadriver

Very true. You both seem to have exceptional dealers.

Stan, when they updated your software/firmware for your door lock/key fob, if they mentioned, is that the same overall software for the car's ecm, such as for steering, etc, or is each little patch only address a specific issue? I'm guessing the transmission and Comand have their own software update mechanisms, and sounds like your 2nd car had updated Comand firmware.

topsider

I just talked to my dealer, and after he did some research, he found that at the time of my build, c300 sport's with 4matic were being built with the comfort suspension.

He confirmed that I do have the comfort suspension on my car. Similar practice to what bmw did with m-sport 3 series' that had xdrive i suppose

benzboy429

So no reason for me to ask since we are in the same boat, I guess theres nothing we can do about this either.

StanNH

Two updates were performed. One was Keyless Go specific, and the other was an engine module (?) update. I still don't have the printout, so I can't be more specific. I'm just finishing up a 1,000+ mile trip and have so far had zero issues with the Keyless Go system. I have also noted smoother shifts, with none of those sharp jolts ... plus the car now starts in first gear when in Comfort mode. They also replaced the fuel shutoff valve, and I have had no more issues getting full fills at any stations. The car has been perfect on the highway and in heavy traffic.

rustycruiser

.I think he is BSing you. There are a ton of C300s with Sport package that were built correctly, from August last year onward. The ones that have the comfort suspension were ordered incorrectly. The dealership that placed the order had to make a choice in the system for the suspension, no matter if the car was base, luxury, or sport model. All of them could be configured with comfort, sport, or airmatic suspension. A number of cars were incorrectly configured, by the various dealerships. One would think the system would default the Sport model to sport suspension, but it doesn't.

Call MBUSA if you want to get this dealt with correctly. Your dealership is trying to avoid responsibility.

rustycruiser

My car is a 10/2014 build. I am starting to think it was built at 9AM on Monday when the workers were still half asleep from the weekend, or 4PM on a Friday, when they were trying to get done so they could knock off work and go grab a beer and watch the Crimson Tide play.

StanNH

It was my understanding that in the U.S. the Sport could only be built with the 486 suspension or Airmatic. The 485 was only an option for the base and Luxury, neither of which could be ordered with the 486 suspension. If a dealer ordered a Sport, the factory was supposed to build it with the 486 by default. The salesman would not normally check simply because there were not supposed to be order options other than Airmatic.

I believe these errors were made at the factory and were not made during the ordering process.

topsider

he compared it to multiple vin's that the dealer had on file, he sent me pics and they all said the same thing. plus, its a lease, so i simply don't care enough

49erPV

My rear drive base 300 has the "Avantguarde/standard, comfort" suspension with a code 677. I am assuming that code 485 is for 4Matics only?