Does anyone has the same problem? Mine is malfunction most of the time
I heard there is a firmware upgrade that can solve the issue?


I did not buy from a local authorized dealer but parallel importer the vehicle
hence cannot make any claims

 

It might help if you describe the 'malfunction'?

The only issue I've read is a sticky top button. It will require replacement if that's the case. Firmware upgrades won't fix a faulty button.

 

I am getting an issue where the COMAND touchpad does not work and is locked up (can't push down on any of the buttons) unless I restart the whole system by using the power button to turn the screen off and turn it back on again.

I am going to take it in the service this Thursday hopefully with some success.

 

That is a firmware issue. I thought I needed a whole new track pad but they said it was firmware and it has worked flawlessly evef since. It actually never worked great until they updated the software.

 

i have same issue , booked on dealer for checkup on this saturday... i let you know the result

 

I have a feeling mine is with the so call "'sticky'' touchpad issue
cause the back button and the middle button works but he last button which is the Star button or favourites button doesn't, it seems to be stuck and because of that, cannot scroll as well


I tried holding on to the power button to re-start the Audio 20, but the issue persist
someone mentioned holding on to the eject button of the CD player for 10secs to re-boot, but it doesn't work, there is no re-boot it seems


...............

 

sticky touchpad i have experienced once ... stuck on pressed ... my problem touchpad don't work at all ... only back , star and prev button work...

mine still 37 KM ..most like brand new

already booked on service ....

 

It's a physical failure, software or reboots won't fix it. Replacement parts will.

 

just update ,

i found out that today my touchpad working normally... and able to click within touch area ...my conclusion : not working because touchpad stuck on pressed

thanks

 

update :

when i was at showroom i check another c class car at showroom , touch pad was lock when comand off , and it able to click when comand on ...

mine was repaired by reset firmware in their workshop... until now ...its working

so it's software failure

 

Mine is no different when the car or COMAND is off or on. I'd be amazed if a click pad could not physically click due to software.