What is happening with Mercedes?
02-26-2016, 06:45 AM
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What is happening with Mercedes?
Hello,
I write here looking for help and advice, because Mercedes Benz official sites just told me that this is how it works...
I had a MERCEDES C220 CDI BlueEficiency Avantgarde working really fine, so when I was going to change it, I decide to have a new Mercedes, a C220 BlueTEC Estate. Command system was better than new one, but it doesn't matter. The shade for the porter is so week that jump when I get a pothole, but no so important either... The real important defect is the heat, that I cannot believe is designed by Mercedes as it is. I spend around 10 minutes in the morning to get cold air, so I cannot drive because the mist and the frost. Besides that, I have to be cold during half of my way to work.
I contacted with your customer care in Spain, Amsterdam and Germany but they say that this is how it works and there is nothing they can do.
I cannot believe it is as it is, and that Mercedes is leaving it as that.
Is there anybody having same experiences or anybody has any good advice, please?
Thank you
I write here looking for help and advice, because Mercedes Benz official sites just told me that this is how it works...
I had a MERCEDES C220 CDI BlueEficiency Avantgarde working really fine, so when I was going to change it, I decide to have a new Mercedes, a C220 BlueTEC Estate. Command system was better than new one, but it doesn't matter. The shade for the porter is so week that jump when I get a pothole, but no so important either... The real important defect is the heat, that I cannot believe is designed by Mercedes as it is. I spend around 10 minutes in the morning to get cold air, so I cannot drive because the mist and the frost. Besides that, I have to be cold during half of my way to work.
I contacted with your customer care in Spain, Amsterdam and Germany but they say that this is how it works and there is nothing they can do.
I cannot believe it is as it is, and that Mercedes is leaving it as that.
Is there anybody having same experiences or anybody has any good advice, please?
Thank you
02-26-2016, 08:00 AM
#2
Out Of Control!!
Based on you post where you say---I spend around 10 minutes in the morning to get cold air then you do have a problem---read your manual and turn on the AC controller to 35C on both sides push auto---wada you get!!
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02-26-2016, 10:09 AM
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Plutoe: "turn on the AC controller to 35C on both sides push auto---wada you get"
I already did. I sent car to Mercedes and they said it is how it works and recognized it is not working as it should. Don't think is so easy, please !!
Mikey53: "shade for the porter is so week that jump when I get a pothole" it's not the main issue but I will try to explain better for you. My new Mercedes is State model, so the trunk (porter) is covered by a curtain or shade. Every time I fail into a bump (pothole) it jumps. Mercedes took my car to repair it and now this happens less, but still happens.
Hope it's much more clear now. Language is not the discussion point here, but how Mercedes is converting in a Chinese factory, even not taking care of their customers.
Thanks
I already did. I sent car to Mercedes and they said it is how it works and recognized it is not working as it should. Don't think is so easy, please !!
Mikey53: "shade for the porter is so week that jump when I get a pothole" it's not the main issue but I will try to explain better for you. My new Mercedes is State model, so the trunk (porter) is covered by a curtain or shade. Every time I fail into a bump (pothole) it jumps. Mercedes took my car to repair it and now this happens less, but still happens.
Hope it's much more clear now. Language is not the discussion point here, but how Mercedes is converting in a Chinese factory, even not taking care of their customers.
Thanks
02-26-2016, 10:10 AM
#9
MBWorld Fanatic!
I have a C300 and live in a very cold climate. The engine warms up very quickly, and I get warm air in only a few minutes. The window defroster works very well too. You should not have to wait so long to feel warm air or wait that long for your windows to defrost.
Make sure your inside glass is clean. The glass can develop a film which makes it very hard to defrost them, so clean them with a glass cleaner. Other than that, there really is not much you can do except once again complain to your dealer and let them check the heating system another time.
Make sure your inside glass is clean. The glass can develop a film which makes it very hard to defrost them, so clean them with a glass cleaner. Other than that, there really is not much you can do except once again complain to your dealer and let them check the heating system another time.
02-26-2016, 10:28 AM
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I have a C300 and live in a very cold climate. The engine warms up very quickly, and I get warm air in only a few minutes. The window defroster works very well too. You should not have to wait so long to feel warm air or wait that long for your windows to defrost.
Make sure your inside glass is clean. The glass can develop a film which makes it very hard to defrost them, so clean them with a glass cleaner. Other than that, there really is not much you can do except once again complain to your dealer and let them check the heating system another time.
Make sure your inside glass is clean. The glass can develop a film which makes it very hard to defrost them, so clean them with a glass cleaner. Other than that, there really is not much you can do except once again complain to your dealer and let them check the heating system another time.
02-26-2016, 10:46 AM
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Complaint ref:Mercedes-Benz - Product Qualiy - CS-1-6374890819
02-26-2016, 05:45 PM
#15
MBWorld Fanatic!
Hello,
I write here looking for help and advice, because Mercedes Benz official sites just told me that this is how it works...
I had a MERCEDES C220 CDI BlueEficiency Avantgarde working really fine, so when I was going to change it, I decide to have a new Mercedes, a C220 BlueTEC Estate. Command system was better than new one, but it doesn't matter. The shade for the porter is so week that jump when I get a pothole, but no so important either... The real important defect is the heat, that I cannot believe is designed by Mercedes as it is. I spend around 10 minutes in the morning to get cold air, so I cannot drive because the mist and the frost. Besides that, I have to be cold during half of my way to work.
I contacted with your customer care in Spain, Amsterdam and Germany but they say that this is how it works and there is nothing they can do.
I cannot believe it is as it is, and that Mercedes is leaving it as that.
Is there anybody having same experiences or anybody has any good advice, please?
Thank you
I write here looking for help and advice, because Mercedes Benz official sites just told me that this is how it works...
I had a MERCEDES C220 CDI BlueEficiency Avantgarde working really fine, so when I was going to change it, I decide to have a new Mercedes, a C220 BlueTEC Estate. Command system was better than new one, but it doesn't matter. The shade for the porter is so week that jump when I get a pothole, but no so important either... The real important defect is the heat, that I cannot believe is designed by Mercedes as it is. I spend around 10 minutes in the morning to get cold air, so I cannot drive because the mist and the frost. Besides that, I have to be cold during half of my way to work.
I contacted with your customer care in Spain, Amsterdam and Germany but they say that this is how it works and there is nothing they can do.
I cannot believe it is as it is, and that Mercedes is leaving it as that.
Is there anybody having same experiences or anybody has any good advice, please?
Thank you
To be clear, almost all modern vehicle use the AC compressor to remove moisture while running the defrost cycle. The system should still be feeding warm air from the heater core while the AC compressor acts as a dehumidifier. The car should emit warm air from the vents as soon as the engine temp reaches normal operating temp. This should take no more than 2-5 minutes even on the coldest days.
Take the car back to the dealer and demand they fix it.
In the meantime, if you need help defrosting your windows just invite Maritime along for a ride. He has plenty of hot air and is always willing to share it with whomever will listen.
02-26-2016, 06:40 PM
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It sounds like the climate control electronics are not working correctly.
To be clear, almost all modern vehicle use the AC compressor to remove moisture while running the defrost cycle. The system should still be feeding warm air from the heater core while the AC compressor acts as a dehumidifier. The car should emit warm air from the vents as soon as the engine temp reaches normal operating temp. This should take no more than 2-5 minutes even on the coldest days.
Take the car back to the dealer and demand they fix it.
In the meantime, if you need help defrosting your windows just invite Maritime along for a ride. He has plenty of hot air and is always willing to share it with whomever will listen.
To be clear, almost all modern vehicle use the AC compressor to remove moisture while running the defrost cycle. The system should still be feeding warm air from the heater core while the AC compressor acts as a dehumidifier. The car should emit warm air from the vents as soon as the engine temp reaches normal operating temp. This should take no more than 2-5 minutes even on the coldest days.
Take the car back to the dealer and demand they fix it.
In the meantime, if you need help defrosting your windows just invite Maritime along for a ride. He has plenty of hot air and is always willing to share it with whomever will listen.
Thanks a lot for your answer J !
Yes, I agree that my new car should work better, but it doesn't and Mercedes dealer doesn't care. This is the second mercedes i have, and before i had Peugeot 407, Ford SMax, Mondeo,
.. and warm air always comming very fast, so I cannot believe what is happening is not a Bug !
I will insist dealer, but I was asking for advice if they insist it is standard behavior.
Hopefully I won't have to invite Maritime until fix. I would not resist listening not funny jokes...
thanks
02-26-2016, 09:31 PM
#19
MBWorld Fanatic!
Thanks a lot for your answer J !
Yes, I agree that my new car should work better, but it doesn't and Mercedes dealer doesn't care. This is the second mercedes i have, and before i had Peugeot 407, Ford SMax, Mondeo,
.. and warm air always comming very fast, so I cannot believe what is happening is not a Bug !
I will insist dealer, but I was asking for advice if they insist it is standard behavior.
Hopefully I won't have to invite Maritime until fix. I would not resist listening not funny jokes...
thanks
Yes, I agree that my new car should work better, but it doesn't and Mercedes dealer doesn't care. This is the second mercedes i have, and before i had Peugeot 407, Ford SMax, Mondeo,
.. and warm air always comming very fast, so I cannot believe what is happening is not a Bug !
I will insist dealer, but I was asking for advice if they insist it is standard behavior.
Hopefully I won't have to invite Maritime until fix. I would not resist listening not funny jokes...
thanks
02-26-2016, 10:33 PM
#22
Senior Member
Are 2015 Mercedes using hot coolant to heat like the older ones? If yes, there many be a auxiliary heater motor and electrical water heater valve that can malfunction like the older Benz. If you have a large bubble in the coolant system, it will also give the same lack of heating and cavitation that will slowly pit and eat holes in the hoses and metal coolant parts. Since it under warranty, it's the dealer's problem! My 84 300td and 300d took a long time to warm up. My 2009 e320 bluetec heats up fast.
02-27-2016, 06:20 AM
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