Anyone familiar with Lemon Law? Buyback by Mercedes Corporate but have questions...
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
Anyone familiar with Lemon Law? Buyback by Mercedes Corporate but have questions...
Hi guys,
So for a while, my 2015 W205 has had issues. It's a lovely car overall, but I've just had headache on headache with the car in service for over 120 days (not continuous) ranging from rattling noises to rear axle replacement to battery malfunctions, Airmatic failure, etc. Mercedes corporate has offered to buy back the vehicle, but I was wondering: what's next? Has anyone had experience dealing with the buy back process? Things to note, worry about, consider before giving the car back to them?
Would appreciate any feedback/advice. Thank you all.
So for a while, my 2015 W205 has had issues. It's a lovely car overall, but I've just had headache on headache with the car in service for over 120 days (not continuous) ranging from rattling noises to rear axle replacement to battery malfunctions, Airmatic failure, etc. Mercedes corporate has offered to buy back the vehicle, but I was wondering: what's next? Has anyone had experience dealing with the buy back process? Things to note, worry about, consider before giving the car back to them?
Would appreciate any feedback/advice. Thank you all.
Last edited by kowyzg0moo; Jul 6, 2016 at 06:51 PM.
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
Both are the options as this point. The car's a lease though, so based off CA lemon law math, I'm looking to actually make some money over the remaining amount owed/due on the lease payoff.
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
I am totally ok with getting another Benz. I actually have a C63 AMG Coupe on order for Euro Delivery, but that's not arriving until late November/January 2017 for delivery to the States. So thats part of the dilemma...
Senior Member
Joined: Apr 2015
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2017 C43 Sedan
I hope everthing works out for you man!
Former Vendor of MBWorld
Joined: Dec 2013
Posts: 275
Likes: 15
Mercedes-Benz
Contact a firm in Glendale called Norman Taylor and Associates; I went through them on a Lemon Law case back in 2011 on a GMC Acadia that we had for 3 years when we finally were recommended to contact them on the instruction of the Service Manager at the GM dealer...we presented everything to them and we got back every dime we had into the car.
They specialize in Lemon Law cases, it was the easiest thing ever, wish I would have done it sooner instead of doing all the back and forth with GM.
Hope this helps!
They specialize in Lemon Law cases, it was the easiest thing ever, wish I would have done it sooner instead of doing all the back and forth with GM.
Hope this helps!
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Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,229
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
Hi guys,
So for a while, my 2015 C400 has had issues. It's a lovely car overall, but I've just had headache on headache with the car in service for over 120 days (not continuous) ranging from rattling noises to rear axle replacement to battery malfunctions, Airmatic failure, etc. Mercedes corporate has offered to buy back the vehicle, but I was wondering: what's next? Has anyone had experience dealing with the buy back process? Things to note, worry about, consider before giving the car back to them?
Would appreciate any feedback/advice. Thank you all.
So for a while, my 2015 C400 has had issues. It's a lovely car overall, but I've just had headache on headache with the car in service for over 120 days (not continuous) ranging from rattling noises to rear axle replacement to battery malfunctions, Airmatic failure, etc. Mercedes corporate has offered to buy back the vehicle, but I was wondering: what's next? Has anyone had experience dealing with the buy back process? Things to note, worry about, consider before giving the car back to them?
Would appreciate any feedback/advice. Thank you all.
Got every penny paid ... Back in my wallet. Make it clear that Benz hasn't lived up to its promise of a perfect new car since you bought it so you want ALL YOUR MONEY BACK - not a prorated amount
Google: "mbworld peterubers harsh"
And "mbworld peterubers lovely"
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
Contact a firm in Glendale called Norman Taylor and Associates; I went through them on a Lemon Law case back in 2011 on a GMC Acadia that we had for 3 years when we finally were recommended to contact them on the instruction of the Service Manager at the GM dealer...we presented everything to them and we got back every dime we had into the car.
They specialize in Lemon Law cases, it was the easiest thing ever, wish I would have done it sooner instead of doing all the back and forth with GM.
Hope this helps!
They specialize in Lemon Law cases, it was the easiest thing ever, wish I would have done it sooner instead of doing all the back and forth with GM.
Hope this helps!
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
I had TWO 2014 e550's bought back by Benz, it's fair and honest and a quick process once it occurs
Got every penny paid ... Back in my wallet. Make it clear that Benz hasn't lived up to its promise of a perfect new car since you bought it so you want ALL YOUR MONEY BACK - not a prorated amount
Google: "mbworld peterubers harsh"
And "mbworld peterubers lovely"
Got every penny paid ... Back in my wallet. Make it clear that Benz hasn't lived up to its promise of a perfect new car since you bought it so you want ALL YOUR MONEY BACK - not a prorated amount
Google: "mbworld peterubers harsh"
And "mbworld peterubers lovely"
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,229
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
Not difficult, just need lots of patience
I did NOT use a lawyer and it's not required or advised unless you're not getting the final deal you want from Benz. I queried a lemon lawyer and he told me "you don't need me! They are already buying it back and will give you what you want"
It's cheaper and easier for Benz not to go through lemon proceedings
1. They keep you happy and likely customer again
2. They can sell the car at auction without lemon on its title
3. They can sell an extended warranty on a car WITHOUT lemon on its title
4. They minimize bad press
I did NOT use a lawyer and it's not required or advised unless you're not getting the final deal you want from Benz. I queried a lemon lawyer and he told me "you don't need me! They are already buying it back and will give you what you want"
It's cheaper and easier for Benz not to go through lemon proceedings
1. They keep you happy and likely customer again
2. They can sell the car at auction without lemon on its title
3. They can sell an extended warranty on a car WITHOUT lemon on its title
4. They minimize bad press
Former Vendor of MBWorld
Joined: Dec 2013
Posts: 275
Likes: 15
Mercedes-Benz
If you feel satisfied that you are being treated fairly and they are giving you everything back that you want, then you probably don't need to involve an attorney. We went round and round with GM direct and all they did was call us and tell us that somebody else would be calling and getting back to us...this went on for 3 months, they basically just hope you get sick of dealing with it and you sell the car or trade it in and make it someone else's problem.
I was then instructed to go see the Service manager at the dealer we bought the car from and upon meeting him he just handed me the phone number and contact info for the Lawyer. I said are you serious, he said yep, just call them and they will take care of everything. A month later I dropped the car back at the dealer and picked up a check.
If MB is working with you to resolve your issues and keep your business, then you most likely don't need to involve a Lawyer, but in the case you do, the Norman Taylor people were easy to work with and handled everything.
Jim
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
Not difficult, just need lots of patience
I did NOT use a lawyer and it's not required or advised unless you're not getting the final deal you want from Benz. I queried a lemon lawyer and he told me "you don't need me! They are already buying it back and will give you what you want"
It's cheaper and easier for Benz not to go through lemon proceedings
1. They keep you happy and likely customer again
2. They can sell the car at auction without lemon on its title
3. They can sell an extended warranty on a car WITHOUT lemon on its title
4. They minimize bad press
I did NOT use a lawyer and it's not required or advised unless you're not getting the final deal you want from Benz. I queried a lemon lawyer and he told me "you don't need me! They are already buying it back and will give you what you want"
It's cheaper and easier for Benz not to go through lemon proceedings
1. They keep you happy and likely customer again
2. They can sell the car at auction without lemon on its title
3. They can sell an extended warranty on a car WITHOUT lemon on its title
4. They minimize bad press
Thread Starter
Senior Member
Joined: Jan 2009
Posts: 281
Likes: 15
From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
It is up to you to go this route...I only provided this info based on the thread.
If you feel satisfied that you are being treated fairly and they are giving you everything back that you want, then you probably don't need to involve an attorney. We went round and round with GM direct and all they did was call us and tell us that somebody else would be calling and getting back to us...this went on for 3 months, they basically just hope you get sick of dealing with it and you sell the car or trade it in and make it someone else's problem.
I was then instructed to go see the Service manager at the dealer we bought the car from and upon meeting him he just handed me the phone number and contact info for the Lawyer. I said are you serious, he said yep, just call them and they will take care of everything. A month later I dropped the car back at the dealer and picked up a check.
If MB is working with you to resolve your issues and keep your business, then you most likely don't need to involve a Lawyer, but in the case you do, the Norman Taylor people were easy to work with and handled everything.
Jim
If you feel satisfied that you are being treated fairly and they are giving you everything back that you want, then you probably don't need to involve an attorney. We went round and round with GM direct and all they did was call us and tell us that somebody else would be calling and getting back to us...this went on for 3 months, they basically just hope you get sick of dealing with it and you sell the car or trade it in and make it someone else's problem.
I was then instructed to go see the Service manager at the dealer we bought the car from and upon meeting him he just handed me the phone number and contact info for the Lawyer. I said are you serious, he said yep, just call them and they will take care of everything. A month later I dropped the car back at the dealer and picked up a check.
If MB is working with you to resolve your issues and keep your business, then you most likely don't need to involve a Lawyer, but in the case you do, the Norman Taylor people were easy to work with and handled everything.
Jim
Former Vendor of MBWorld
Joined: Dec 2013
Posts: 275
Likes: 15
Mercedes-Benz
Jim
Senior Member
Joined: Apr 2015
Posts: 399
Likes: 24
2017 C43 Sedan
Do you know about how much they are going to charge for usage over 15000 miles / 15 months?
The dealer also told me the new C43 order is going to be a separate transaction. So I have to go through the negotiation and basically I would expect a very high lease payment on the vehicle. No help from MBUSA.
Senior Member
Joined: Apr 2015
Posts: 399
Likes: 24
2017 C43 Sedan
I had TWO 2014 e550's bought back by Benz, it's fair and honest and a quick process once it occurs
Got every penny paid ... Back in my wallet. Make it clear that Benz hasn't lived up to its promise of a perfect new car since you bought it so you want ALL YOUR MONEY BACK - not a prorated amount
Google: "mbworld peterubers harsh"
And "mbworld peterubers lovely"
Got every penny paid ... Back in my wallet. Make it clear that Benz hasn't lived up to its promise of a perfect new car since you bought it so you want ALL YOUR MONEY BACK - not a prorated amount
Google: "mbworld peterubers harsh"
And "mbworld peterubers lovely"
MBWorld Fanatic!
Joined: May 2008
Posts: 7,653
Likes: 560
2016 C300
Originally Posted by arnold0523
Hi Mike, yesterday MB agreed to buyback my vehicle. I haven't heard the offer yet, but my dealer told me it's going to be full payment (lease down + monthly payment) minus usage fee.
Do you know about how much they are going to charge for usage over 15000 miles / 15 months?
The dealer also told me the new C43 order is going to be a separate transaction. So I have to go through the negotiation and basically I would expect a very high lease payment on the vehicle. No help from MBUSA.
Do you know about how much they are going to charge for usage over 15000 miles / 15 months?
The dealer also told me the new C43 order is going to be a separate transaction. So I have to go through the negotiation and basically I would expect a very high lease payment on the vehicle. No help from MBUSA.
Junior Member
Joined: Nov 2017
Posts: 54
Likes: 1
2017 C43 Sedan
Hi guys,
So for a while, my 2015 W205 has had issues. It's a lovely car overall, but I've just had headache on headache with the car in service for over 120 days (not continuous) ranging from rattling noises to rear axle replacement to battery malfunctions, Airmatic failure, etc. Mercedes corporate has offered to buy back the vehicle, but I was wondering: what's next? Has anyone had experience dealing with the buy back process? Things to note, worry about, consider before giving the car back to them?
Would appreciate any feedback/advice. Thank you all.
So for a while, my 2015 W205 has had issues. It's a lovely car overall, but I've just had headache on headache with the car in service for over 120 days (not continuous) ranging from rattling noises to rear axle replacement to battery malfunctions, Airmatic failure, etc. Mercedes corporate has offered to buy back the vehicle, but I was wondering: what's next? Has anyone had experience dealing with the buy back process? Things to note, worry about, consider before giving the car back to them?
Would appreciate any feedback/advice. Thank you all.
I contacted MB corporate regarding all of the noise issues I was having, they made numerous attempts to fix replacing the command center console and putting felt tape under the moldings around the center console, they replaced the weather stripping on all windows, found a loose screw inside the door panel. They offered the dealer $5,000 to get me into another car and of course that wasn't enough; the dealer was useless in fact the service manager actually heard more rattles and noises than I did. Got them to make a lease payment and a tire and wheel policy. Now I'm having issues with the tires, 6500 miles and the fronts are shot. Dealer did a balance at 4600 miles and made no indication that there was any tire wear. Less than 2000 miles later the fronts are all worn on the outside. Waiting to hear back from MB corp but I so want out of this car
