Rejecting a new car?
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Newbie
Joined: Sep 2016
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Mercedes C250d Estate AMG line
Rejecting a new car?
Any advice on rejecting a newly delivered car?
It lasted 18 days and 971 miles before EML came on when I was 400 miles from home. Took to local dealer, they reset it, said it was a faulty CAT sensor stored fault but nothing to worry about. Drove car off, got 1 mile light back on.
Car went back today for sensor replacement, they had the car for an hour, then told me the wiring is corroded and that they'll have to strip the car out to replace it.
The car is a 2016 66 plate C250d, only 20 days old currently.
I'm now driving around in a Passat estate hire car, and that was a mission to get too!
Now thinking I don't want this car anymore, and that I should reject the car. Who else knows what's wrong, corroded wiring already sounds like more problems to come, and a strip out of the interior means squeaks, rattles and creaks!
All this and I'm meant to be on holiday
It lasted 18 days and 971 miles before EML came on when I was 400 miles from home. Took to local dealer, they reset it, said it was a faulty CAT sensor stored fault but nothing to worry about. Drove car off, got 1 mile light back on.
Car went back today for sensor replacement, they had the car for an hour, then told me the wiring is corroded and that they'll have to strip the car out to replace it.
The car is a 2016 66 plate C250d, only 20 days old currently.
I'm now driving around in a Passat estate hire car, and that was a mission to get too!
Now thinking I don't want this car anymore, and that I should reject the car. Who else knows what's wrong, corroded wiring already sounds like more problems to come, and a strip out of the interior means squeaks, rattles and creaks!
All this and I'm meant to be on holiday
Senior Member
Joined: Aug 2016
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From: Great White North
Polar White C43 Sedan
Sorry to hear about your troubles.
Not sure where you live, but "rejecting" a car you've already taken delivery of generally is not an option.
If you live in a lemon law state in the US for example you may have recourse if you have to have repairs made on the same issue over and over again but other than that, I'd say keep pushing the dealer for solutions.
Good luck.
Not sure where you live, but "rejecting" a car you've already taken delivery of generally is not an option.
If you live in a lemon law state in the US for example you may have recourse if you have to have repairs made on the same issue over and over again but other than that, I'd say keep pushing the dealer for solutions.
Good luck.
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2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
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"peterubers mbworld first service visit"
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takes ALOT to get Mbusa to buyback a car
good luck -- it's about a one year process
"peterubers mbworld first service visit"
"peterubers mbworld replacement e550"
takes ALOT to get Mbusa to buyback a car
good luck -- it's about a one year process
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Joined: May 2008
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2016 C300
Here in the US once it rolls off the lot and money has changed hands there's no way to "return" the car. The dealer has been paid and the car is yours. Hopefully they'll get it sorted out for you.
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From: Los Angeles
2019 C43 AMG, 2017 Porsche Macan S, 2017 Mazda 3 HB
I definitely didn't have the same experience. My process was less than 1 month, and I was left a very happy, returning customer. @OP if you need some insight, I'd be happy to PM you more details about the California Lemon Law process I went through - although this varies drastically by state and by country.
Out Of Control!!
Joined: Jun 2004
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2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
I definitely didn't have the same experience. My process was less than 1 month, and I was left a very happy, returning customer. @OP if you need some insight, I'd be happy to PM you more details about the California Lemon Law process I went through - although this varies drastically by state and by country.
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Joined: Oct 2014
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From: BNE, Australia
W205 C250BT
Sounds an awful lot like what happened to my car. CAT sensor errors twice (with replacement) only to find out that wiring had corroded. The cause was an incorrectly fitted air-con drain pipe which led to water accumulating in one of the wiring harnesses. They had to take the whole centre section out and fit a new patch harness.
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Thread Starter
Newbie
Joined: Sep 2016
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Mercedes C250d Estate AMG line
Sounds an awful lot like what happened to my car. CAT sensor errors twice (with replacement) only to find out that wiring had corroded. The cause was an incorrectly fitted air-con drain pipe which led to water accumulating in one of the wiring harnesses. They had to take the whole centre section out and fit a new patch harness.
How long did it take to repair? Any consequences from the strip out?
Water accumulating on a wiring harness inside the car would cause wet carpets, fogging and other things surely?
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Joined: Sep 2016
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MY2016.5 C63 AMG Premium Pack
Specifically, if you're within 30 days of delivery, read up on your "short term right to reject". Essentially, if you can prove that there is a fault, and prove that it was there at the point of delivery, then you can reject the car without giving the dealer an opportunity to repair. That's within the first 30 days.
Once those 30 days are up, it's trickier but not impossible. After 30 days you have to give them at least one opportunity to repair it. If the repair is unsuccessful, then you again have the right to reject.
That's a summary, as you can imagine the Consumer Rights Act is a little more wordy; but in short the sooner you act, the better your chances!
Thread Starter
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Mercedes C250d Estate AMG line
Thanks Essiii,
I read through that this morning, and have formally rejected the car, although the car is currently being repaired it's not going to be finished until next week at the earliest, they have had to strip out the interior of the car.
So I look forward to a 400 mile trip in a base level VW Passat to get home. Dealer has offered a "good will gesture, and my car fully repaired" but have declined this. Will see what happens from here.
I read through that this morning, and have formally rejected the car, although the car is currently being repaired it's not going to be finished until next week at the earliest, they have had to strip out the interior of the car.
So I look forward to a 400 mile trip in a base level VW Passat to get home. Dealer has offered a "good will gesture, and my car fully repaired" but have declined this. Will see what happens from here.
Super Member
Joined: Oct 2014
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From: BNE, Australia
W205 C250BT
I had to wait a week for mine to get done - only because the patch harness which was ordered had to come out of Singapore. None were in stock in Australia anywhere at the time. Everything has been fine since.
Newbie
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MY2016.5 C63 AMG Premium Pack
Thanks Essiii,
I read through that this morning, and have formally rejected the car, although the car is currently being repaired it's not going to be finished until next week at the earliest, they have had to strip out the interior of the car.
So I look forward to a 400 mile trip in a base level VW Passat to get home. Dealer has offered a "good will gesture, and my car fully repaired" but have declined this. Will see what happens from here.
I read through that this morning, and have formally rejected the car, although the car is currently being repaired it's not going to be finished until next week at the earliest, they have had to strip out the interior of the car.
So I look forward to a 400 mile trip in a base level VW Passat to get home. Dealer has offered a "good will gesture, and my car fully repaired" but have declined this. Will see what happens from here.
No probs and good luck 
.
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From: Sweden
S213
We have had these errors before, the bulkhead connector for the rear NOX-sensor located in the floor is also the lowest point in the front footwell, the reason for corrosion is either a misaligned AC condensation hose or a leak from the bottom part of the front window.
My guess is that the entire car has been full of water, make sure it hasnt!
My guess is that the entire car has been full of water, make sure it hasnt!
Thread Starter
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Mercedes C250d Estate AMG line
We have had these errors before, the bulkhead connector for the rear NOX-sensor located in the floor is also the lowest point in the front footwell, the reason for corrosion is either a misaligned AC condensation hose or a leak from the bottom part of the front window.
My guess is that the entire car has been full of water, make sure it hasnt!
My guess is that the entire car has been full of water, make sure it hasnt!
I did notice the windows fogging after I washed the car, maybe this was a tell tale?
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Mercedes C250d Estate AMG line
