Terrible Customer service has ruined the car for me now..
Thread Starter
Newbie
Joined: Dec 2017
Posts: 3
Likes: 0
From: OTTAWA
C300 ,Premium 4matic, AMG Sportline, AMG interior
Terrible Customer service has ruined the car for me now..
So , I have had my C300 for 5 weeks now and it's probably not going to be here much longer. 2015 CPO with 30k from dealer in Montreal. Why because customer service is atrocious. I
Car failed its safety on first day due to dealer splitting tire installing winters day before. So after a second safety and new tire $600 I find that both front rims are bent which is causeing the vibration through floor /pedals and steering. Dealer doesn't answer calls , emails or responds to registered letters ( he is 250km from me so can't just drop by).
Question is would you expect the rims to be covered under the original sale / warranty.
oh and Navi is version 4, never been updated , so that will be another day at dealer which means 5 visits in 5 weeks !!
Car failed its safety on first day due to dealer splitting tire installing winters day before. So after a second safety and new tire $600 I find that both front rims are bent which is causeing the vibration through floor /pedals and steering. Dealer doesn't answer calls , emails or responds to registered letters ( he is 250km from me so can't just drop by).
Question is would you expect the rims to be covered under the original sale / warranty.
oh and Navi is version 4, never been updated , so that will be another day at dealer which means 5 visits in 5 weeks !!
Junior Member
Joined: Oct 2017
Posts: 21
Likes: 4
C450
That stinks to hear and resonates with a similar experience I recently had. I have a C450 that was a lease swap done through MBUSA where the prepaid maintenance was transferred to me. After about 4 months the car was due for maintenance, so I made an appointment with the dealership and immediately informed them this was a transfer with prepaid maintenance. They asked me to call MB Financial because they could not see the maintenance (it showed up for me on the Mercedes me app), which I did and the representative told me to take in the lease transfer paperwork outlining the prepaid maintenance.
On the day of the service, I dropped off my car after they copied my paperwork and drove a loaner to work where I got a call from the service advisor who said they'd never heard of prepaid maintenance being transferable and told me I'd have to deal with MB Financial on it. I called MB Financial and was then told a different story saying I had to work with the original owner and selling dealership (with whom I called after and didn't get too far with).
As a result I wrote a detailed, but polite letter to the Southern Regional Manager for MBUSA and after a couple days received a call from a customer service representative who in the end helped straighten out the situation. It was a headache and took about a month to sort out, but they did correct the situation and handled it very well when it was said and done. The dealerships ultimately answer to Mercedes Benz, so it might be worth looking into contacting someone a little higher up the food chain that deals with Ottawa to see if they can insert themselves to help resolve your issues.
No matter what, I hope you get it figured out and get to enjoy your car!
On the day of the service, I dropped off my car after they copied my paperwork and drove a loaner to work where I got a call from the service advisor who said they'd never heard of prepaid maintenance being transferable and told me I'd have to deal with MB Financial on it. I called MB Financial and was then told a different story saying I had to work with the original owner and selling dealership (with whom I called after and didn't get too far with).
As a result I wrote a detailed, but polite letter to the Southern Regional Manager for MBUSA and after a couple days received a call from a customer service representative who in the end helped straighten out the situation. It was a headache and took about a month to sort out, but they did correct the situation and handled it very well when it was said and done. The dealerships ultimately answer to Mercedes Benz, so it might be worth looking into contacting someone a little higher up the food chain that deals with Ottawa to see if they can insert themselves to help resolve your issues.
No matter what, I hope you get it figured out and get to enjoy your car!
Member
Joined: Nov 2017
Posts: 125
Likes: 11
2015 c300 4matic with sports package
Hi. I just bought a C300 as well. What is the dealer you are having trouble in Montreal? I am looking to see how are each dealerships in the Montreal region to know where to take my car. Thanks. So for it’s already 1 strike for them in 1 event.
