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Service Loaner?

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Old Mar 6, 2018 | 11:02 AM
  #1  
A2thek's Avatar
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Joined: Jul 2017
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From: Iowa City, IA
C300 W205, GLE300 W166
Service Loaner?

Hello all,
when getting a scheduled service at the dealer, and requesting a loaner:
-is it just like a rental process-where i give my credit card for a security deposit?
Or do we just trade cars(after checking my insurance)?

-can i request a nicer car than my model?
Or ask for another one if i don't like what they give me?

Thanks!
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Old Mar 6, 2018 | 11:33 AM
  #2  
alyshehata's Avatar
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2016 C300 4MATIC
In some cases they require a credit card, in some others they don't. Have one on you just in case.

For 2, yes you can request it and see what they say. Sometimes they say they are out of nicer ones.
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Old Mar 7, 2018 | 09:06 AM
  #3  
DapperStyle's Avatar
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Joined: May 2014
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From: NYC
2014 C300
Also explain when setting up the appointment that you'll need a loaner. High traffic dealerships sometimes will not have a loaner same day and will tell you the next available loaner date.
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Old Mar 7, 2018 | 04:31 PM
  #4  
Cali4niadriver's Avatar
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W205
Credit card yes, mostly if you don’t refill the gas. Don’t forget it’s like 8 bucks a gallon. Nicer yes if they have them. I’m in a brand new GLE loaner, I requested something smaller like the E class but at this point I don’t even care anymore.
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Old Mar 7, 2018 | 05:52 PM
  #5  
Standingoten's Avatar
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C450
Yes to credit card. It’s for gas, tolls, etc.
Some dealers only give you the same class car you bought in. So some only give C class loaners if you drove in with a C Class.

Other dealers give you you options if the loaner guy is cool. I occasionally get an E or GLE.
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Old Mar 7, 2018 | 08:58 PM
  #6  
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From: Cape Cod
E450 wagon, C43 AMG Cpe, GLE AMG 63S
My dealer comes to pick up my car and leaves a loaner. Usually a C Class. No credit card required and no charge for the pick up and return. They just check drivers license and insurance carrier. I've never asked for a different model because it is usually a one or two day deal and I really don't care what they leave.
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