W205 C300 - stay away. Piston cracked at 65 K miles.
#178
You’re still under warranty
Maybe someone will find it useful.
California car, W205 C300 4 matic. Slightly over 4 years, about 65K miles.
Timely serviced etc.
Cracked piston in cyl 1.
Mercedes refuses to cover 100% of repair costs , which is in my view ridiculous as cracked piston is not something that normally happens as the result of normal wear and tear, especially in a 4 year old car.
This will be my last Mercedes, lesson learned ! Bye, Mercedes.
California car, W205 C300 4 matic. Slightly over 4 years, about 65K miles.
Timely serviced etc.
Cracked piston in cyl 1.
Mercedes refuses to cover 100% of repair costs , which is in my view ridiculous as cracked piston is not something that normally happens as the result of normal wear and tear, especially in a 4 year old car.
This will be my last Mercedes, lesson learned ! Bye, Mercedes.
#179
2015 C300 4Matic cracked piston. Filed demand letter/lawsuit
Hello guys, I have the same issue.
2015 C300 4Matic with 59k miles (I’m the 2nd owner) and my piston 1 cracked and damaged the cylinder walls and now I’m in need of a new engine and getting quoted about $24k which is INSANE. Especially when I barely owe $9800 on the car loan. I hired an attorney and he told me that he’s worked many cases like this before and said that this piston is covered under the 7 year 70k miles emissions warranty making Mercedes liable for my new engine. He sent a demand letter out to mercedes benz 2 days ago to pay for my repairs or we’ will file a lawsuit. He gave them 30 days to respond. He said mercedes benz and many manufacturers have a bad habit of lying and misinforming their dealerships about many mechanical components that are actually covered under their warranties. However, he told me there’s a law here in California related to the emissions warranty on page 4 it includes the piston (I’ll attach the file) and said that the law is the law and the piston falls under that warranty. Therefore, he’s confident in getting my car repaired or winning the lawsuit. (I don’t know the laws about other states only for California ) My lawyer also stated that he stated for Mercedes to be liable and offer repairs and accurately report their coverages to everyone in the state of California. I’ will be updating you guys as soon as I have some news.
2015 C300 4Matic with 59k miles (I’m the 2nd owner) and my piston 1 cracked and damaged the cylinder walls and now I’m in need of a new engine and getting quoted about $24k which is INSANE. Especially when I barely owe $9800 on the car loan. I hired an attorney and he told me that he’s worked many cases like this before and said that this piston is covered under the 7 year 70k miles emissions warranty making Mercedes liable for my new engine. He sent a demand letter out to mercedes benz 2 days ago to pay for my repairs or we’ will file a lawsuit. He gave them 30 days to respond. He said mercedes benz and many manufacturers have a bad habit of lying and misinforming their dealerships about many mechanical components that are actually covered under their warranties. However, he told me there’s a law here in California related to the emissions warranty on page 4 it includes the piston (I’ll attach the file) and said that the law is the law and the piston falls under that warranty. Therefore, he’s confident in getting my car repaired or winning the lawsuit. (I don’t know the laws about other states only for California ) My lawyer also stated that he stated for Mercedes to be liable and offer repairs and accurately report their coverages to everyone in the state of California. I’ will be updating you guys as soon as I have some news.
Last edited by Vasny; 01-28-2022 at 02:07 PM. Reason: UPDATE
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#180
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Great update! Please update the thread with the result. Good luck with the proceeding.
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Vasny (12-16-2021)
#181
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2008 E350 (W211 @170K), 2012 ML350 (W166 @119K), 2014 E350 (W212 @100K), 2015 ML350 (W166 @96K)
Excellent news, someone willing to take the bull by the horns. If your lawyer makes progress on this, this could be the beginning of what happened during the M272 balance shaft debacle (MB was sued and lost).
#182
Member
Hello guys, I have the same issue.
2015 C300 4Matic with 59k miles (I’m the 2nd owner) and my piston 1 cracked and damaged the cylinder walls and now I’m in need of a new engine and getting quoted about $24k which is INSANE. Especially when I barely owe $9800 on the car loan. I hired an attorney and he told me that he’s worked many cases like this before and said that this piston is covered under the 7 year 70k miles emissions warranty making Mercedes liable for my new engine. He sent a demand letter out to mercedes benz 2 days ago to pay for my repairs or we’ will file a lawsuit. He gave them 30 days to respond. He said mercedes benz and many manufacturers have a bad habit of lying and misinforming their dealerships about many mechanical components that are actually covered under their warranties. However, he told me there’s a law here in California related to the emissions warranty on page 4 it includes the piston (I’ll attach the file) and said that the law is the law and the piston falls under that warranty. Therefore, he’s confident in getting my car repaired or winning the lawsuit. (I don’t know the laws about other states only for California ) My lawyer also stated that he stated for Mercedes to be liable and offer repairs and accurately report their coverages to everyone in the state of California. I’ will be updating you guys as soon as I have some news.
2015 C300 4Matic with 59k miles (I’m the 2nd owner) and my piston 1 cracked and damaged the cylinder walls and now I’m in need of a new engine and getting quoted about $24k which is INSANE. Especially when I barely owe $9800 on the car loan. I hired an attorney and he told me that he’s worked many cases like this before and said that this piston is covered under the 7 year 70k miles emissions warranty making Mercedes liable for my new engine. He sent a demand letter out to mercedes benz 2 days ago to pay for my repairs or we’ will file a lawsuit. He gave them 30 days to respond. He said mercedes benz and many manufacturers have a bad habit of lying and misinforming their dealerships about many mechanical components that are actually covered under their warranties. However, he told me there’s a law here in California related to the emissions warranty on page 4 it includes the piston (I’ll attach the file) and said that the law is the law and the piston falls under that warranty. Therefore, he’s confident in getting my car repaired or winning the lawsuit. (I don’t know the laws about other states only for California ) My lawyer also stated that he stated for Mercedes to be liable and offer repairs and accurately report their coverages to everyone in the state of California. I’ will be updating you guys as soon as I have some news.
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#184
Also, report to NHTSA (The National Highway Traffic Safety Administration)
https://www.nhtsa.gov/report-a-safety-problem#index
If there are a lot of complaints and it's a safety problem, they can start an investigation and actually force a manufacturer to do a recall for all affected vehicles
https://www.nhtsa.gov/report-a-safety-problem#index
If there are a lot of complaints and it's a safety problem, they can start an investigation and actually force a manufacturer to do a recall for all affected vehicles
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#185
CRACKED PISTON / LAWSUIT UPDATE 1/28/22
Hello guys, I have the same issue.
2015 C300 4Matic with 59k miles (I’m the 2nd owner) and my piston 1 cracked and damaged the cylinder walls and now I’m in need of a new engine and getting quoted about $24k which is INSANE. Especially when I barely owe $9800 on the car loan. I hired an attorney and he told me that he’s worked many cases like this before and said that this piston is covered under the 7 year 70k miles emissions warranty making Mercedes liable for my new engine. He sent a demand letter out to mercedes benz 2 days ago to pay for my repairs or we’ will file a lawsuit. He gave them 30 days to respond. He said mercedes benz and many manufacturers have a bad habit of lying and misinforming their dealerships about many mechanical components that are actually covered under their warranties. However, he told me there’s a law here in California related to the emissions warranty on page 4 it includes the piston (I’ll attach the file) and said that the law is the law and the piston falls under that warranty. Therefore, he’s confident in getting my car repaired or winning the lawsuit. (I don’t know the laws about other states only for California ) My lawyer also stated that he stated for Mercedes to be liable and offer repairs and accurately report their coverages to everyone in the state of California. I’ will be updating you guys as soon as I have some news.
2015 C300 4Matic with 59k miles (I’m the 2nd owner) and my piston 1 cracked and damaged the cylinder walls and now I’m in need of a new engine and getting quoted about $24k which is INSANE. Especially when I barely owe $9800 on the car loan. I hired an attorney and he told me that he’s worked many cases like this before and said that this piston is covered under the 7 year 70k miles emissions warranty making Mercedes liable for my new engine. He sent a demand letter out to mercedes benz 2 days ago to pay for my repairs or we’ will file a lawsuit. He gave them 30 days to respond. He said mercedes benz and many manufacturers have a bad habit of lying and misinforming their dealerships about many mechanical components that are actually covered under their warranties. However, he told me there’s a law here in California related to the emissions warranty on page 4 it includes the piston (I’ll attach the file) and said that the law is the law and the piston falls under that warranty. Therefore, he’s confident in getting my car repaired or winning the lawsuit. (I don’t know the laws about other states only for California ) My lawyer also stated that he stated for Mercedes to be liable and offer repairs and accurately report their coverages to everyone in the state of California. I’ will be updating you guys as soon as I have some news.
***UPDATE***
After Mercedes needing an extension to respond, they finally responded and know that they can’t get into a deeper hole. They now asked if I want them to repair my vehicle and pay for the inconvenience or to reimburse me for my car for the price I originally bought it for. Given this awful new vehicle market, I chose to repair my vehicle so my lawyer is getting back in touch with them and we’ll wait to find out the final decision. As of now the repair has not been approved YET.
Last edited by Vasny; 01-28-2022 at 05:10 PM.
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#186
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***UPDATE***
After Mercedes needing an extension to respond, they finally responded and know that they can’t get into a deeper hole. They now asked if I want them to repair my vehicle and pay for the inconvenience or to reimburse me for my car for the price I originally bought it for. Given this awful new vehicle market, I chose to repair my vehicle so my lawyer is getting back in touch with them and we’ll wait to find out the final decision. As of now the repair has not been approved YET.
After Mercedes needing an extension to respond, they finally responded and know that they can’t get into a deeper hole. They now asked if I want them to repair my vehicle and pay for the inconvenience or to reimburse me for my car for the price I originally bought it for. Given this awful new vehicle market, I chose to repair my vehicle so my lawyer is getting back in touch with them and we’ll wait to find out the final decision. As of now the repair has not been approved YET.
I conclude from MB’s action (offer to repair) that they admit to having a problem.
#187
I have the same exact problem .
***UPDATE***
After Mercedes needing an extension to respond, they finally responded and know that they can’t get into a deeper hole. They now asked if I want them to repair my vehicle and pay for the inconvenience or to reimburse me for my car for the price I originally bought it for. Given this awful new vehicle market, I chose to repair my vehicle so my lawyer is getting back in touch with them and we’ll wait to find out the final decision. As of now the repair has not been approved YET.
After Mercedes needing an extension to respond, they finally responded and know that they can’t get into a deeper hole. They now asked if I want them to repair my vehicle and pay for the inconvenience or to reimburse me for my car for the price I originally bought it for. Given this awful new vehicle market, I chose to repair my vehicle so my lawyer is getting back in touch with them and we’ll wait to find out the final decision. As of now the repair has not been approved YET.
would you mind giving me the contact info for your attorney . I’m also in California and could use their help. I’d really appreciate it . I’ve been so stressed out these past two weeks over this and reading your post has been a breath of fresh air .
#188
Same issue here
please please file a claim with the NHTSA , they have the power to recall these cars and fix all this mess. I just submitted mine yesterday but the more people submitting the same problem will help in the investigation… a lot of us post our complaints and problems in these forums but we don’t do the same with the government agencies who can actually turn this all around . So please go to the website and file a claim . Everyone here needs to do the same . When I was doing mine it showed very few complaints being made about this . They need to be made aware about how many owners are having these issues . Also , Mercedes’ is in a way committing fraud because some of us living in California have the extended warranty that is supposed to cover this .
#189
UNBELIEVABLE
hi, I’m so glad I’ve been reading about your situation because the same thing happened to me . My car is at the service department at Mercedes’ Ontario with only 51k miles and two days ago they sent me an estimate for a little over 16 thousand dollars . Unbelievable. I contacted Mercedes’ USA for help but the dealership didn’t want to help me . They said I was out of warranty and they could do any goodwill repairs . I also mentioned the emissions warranty but they seem to know absolutely nothing about it . Told me I have until Tuesday to go get my car or I’ll be charged storage fees. I don’t understand how they can so easily say that there’s nothing they can do to help when it’s clearly a design flaw. That wrist pin issue is what was causing our cars to sound like Diesel engines . The tap tap tap we would hear was the piston hitting the cylinder wall, this would also create lots of friction and would sometimes make the temp go up , after a while the poor thing couldn’t take the beating anymore and just cracked . Can’t believe they would tell us all that the sound was normal . I also found out that this particular engine was manufactured in Tennessee by Infiniti . Don’t believe me ? Look it up . I was also surprised .
would you mind giving me the contact info for your attorney . I’m also in California and could use their help. I’d really appreciate it . I’ve been so stressed out these past two weeks over this and reading your post has been a breath of fresh air .
would you mind giving me the contact info for your attorney . I’m also in California and could use their help. I’d really appreciate it . I’ve been so stressed out these past two weeks over this and reading your post has been a breath of fresh air .
#190
Member
hi, I’m so glad I’ve been reading about your situation because the same thing happened to me . My car is at the service department at Mercedes’ Ontario with only 51k miles and two days ago they sent me an estimate for a little over 16 thousand dollars . Unbelievable. I contacted Mercedes’ USA for help but the dealership didn’t want to help me . They said I was out of warranty and they could do any goodwill repairs . I also mentioned the emissions warranty but they seem to know absolutely nothing about it . Told me I have until Tuesday to go get my car or I’ll be charged storage fees. I don’t understand how they can so easily say that there’s nothing they can do to help when it’s clearly a design flaw. That wrist pin issue is what was causing our cars to sound like Diesel engines . The tap tap tap we would hear was the piston hitting the cylinder wall, this would also create lots of friction and would sometimes make the temp go up , after a while the poor thing couldn’t take the beating anymore and just cracked . Can’t believe they would tell us all that the sound was normal . I also found out that this particular engine was manufactured in Tennessee by Infiniti . Don’t believe me ? Look it up . I was also surprised .
would you mind giving me the contact info for your attorney . I’m also in California and could use their help. I’d really appreciate it . I’ve been so stressed out these past two weeks over this and reading your post has been a breath of fresh air .
would you mind giving me the contact info for your attorney . I’m also in California and could use their help. I’d really appreciate it . I’ve been so stressed out these past two weeks over this and reading your post has been a breath of fresh air .
#192
This is becoming a recurring issue - We bought our 2016 C300 used low miles at the time and still under 50K and guess what hole in the piston. We also had the fuel line issue and sunroof problem. My wife drives the car and travels to work 4 miles away - so it wasn't even driven hard or for very long. I am going to file right away with NHTSA. Could use an attorney sounds like it may be the only way to get it. We still owe money on this car loan.
#193
This is becoming a recurring issue - We bought our 2016 C300 used low miles at the time and still under 50K and guess what hole in the piston. We also had the fuel line issue and sunroof problem. My wife drives the car and travels to work 4 miles away - so it wasn't even driven hard or for very long. I am going to file right away with NHTSA. Could use an attorney sounds like it may be the only way to get it. We still owe money on this car loan.
#194
Update
Well, of course this dealer diagnosed the piston, said it would cost 14k to repair. Curious, that's the same amount I own on the car. They then told me the best they could do was 12k. When I told them no, the next day they offered to buy the car back, they offered 12k. So we took that offer, paid the difference and off car hunting for something new. Then on further research, apparently, in California, this would have fallen inder the lemon law. Nobody, mention anything about the lemon law, which states 7 years, 50k miles, for pistons. So maybe for others, instead of going the recall route, maybe the lemon law will work in your favor. I don't have the time or patience, so the offer to me was a quick solution, albeit not a very morale one from this dealership,. I'll still file the report for the recall....
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#195
MBZ southbay wanted $18k on my '16 C300 to replace piston and parts needed with 4yrs warranty. I declined. my car was $15k+ options with fully loaded with AMG package and red leather interior. loved that car, but couldn't afford to keep this repeating stress.
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PFL205.064 with M276.823 (Oil pump solenoid defeated)
They even put an I4-turbo in the new SL 43 although that is their entry level SL though you still get V8s in the SL.
#198
Yes, I saw that. key problem with modern cars now a day, they load these cars with FULL of technologies that most of general users don't or even know how to use them. or even needed them. therefore no car company can no longer produce reliable or decent everyday car.
whose want to spend $100k for daily use car and as soon as you drive out of dealer, your car values drop by 20%
whose want to spend $100k for daily use car and as soon as you drive out of dealer, your car values drop by 20%
#199
Good news !
Well, of course this dealer diagnosed the piston, said it would cost 14k to repair. Curious, that's the same amount I own on the car. They then told me the best they could do was 12k. When I told them no, the next day they offered to buy the car back, they offered 12k. So we took that offer, paid the difference and off car hunting for something new. Then on further research, apparently, in California, this would have fallen inder the lemon law. Nobody, mention anything about the lemon law, which states 7 years, 50k miles, for pistons. So maybe for others, instead of going the recall route, maybe the lemon law will work in your favor. I don't have the time or patience, so the offer to me was a quick solution, albeit not a very morale one from this dealership,. I'll still file the report for the recall....
The investigation has started . Very thankful to those at the NHTSA for finally looking into this !
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#200
good morning so after months and months of pestering the nhtsa and mailing them a petition to recall they have finally opened an investigation into this , let’s all keep our fingers crossed and have faith that the NHTSA will hold Mercedes Benz responsible for this issue.
The investigation has started . Very thankful to those at the NHTSA for finally looking into this !
The investigation has started . Very thankful to those at the NHTSA for finally looking into this !
very POOR management for customer assist.