Go Back  MBWorld.org Forums > Mercedes-Benz Sedans > C Class (W205)
2019 Mercedes Me remote start failure >

2019 Mercedes Me remote start failure

Notices
C Class (W205) C 180 BlueTec,C 200 BlueTec,C 220 BlueTec,C 220 BlueTec BlueEfficiency,C 250 BlueTec,C 300 BlueTec Hybridplus,C 180,C 180 BlueEfficiency,C 200,C 250,C 300,C 400 Plug-in Hybrid,C 400

2019 Mercedes Me remote start failure

 
Old 02-04-2019, 11:09 AM
  #1  
Newbie
Thread Starter
 
Join Date: Feb 2019
Posts: 4
Thanks: 0
Thanked 1 Time in 1 Post
2019 C300
2019 Mercedes Me remote start failure

Hello all,
I have a 2019 C300 4 matic with the new Mercedes ME app which is a replacement to my 2016 C300 with the old mbrace app.
I am having issues with the remote start feature after parking the car for a while (typically overnight) and attempt to remote start, the app seems to just be loading forever and ultimately the car does not start.
As soon as I go open the door and key start the car, I get a notification in the app that the car could not be remote started because a door was open or however reason I interrupted the start.
If I start the car with a key and drive around a bit and then go again to remote start, it seems to work fine eg. drive to work and remote start to go to lunch. However when left for prolonged times, typically overnight, it wont.
I called Mercedes ME support and they had mentioned that this was a common problem and that the modem in the car seems to "fall asleep" and not receive the commands. The suggested I try to lock/unlock the car then issue a remote start command which also doesn't seem to fix the problem and even so would be a HUGE inconvenience.
The reviews on the Apple store for the app make it seem like this is a common problem across most new Mercedes cars.

Has anyone found a solution for this since Mercedes has not been helpful? My car has already been in the shop for them to "look into this" and Ive placed several calls to Mercedes me support with no success.

FYI my wife has a 2017 CLA which uses the old Mbrace app and works great every time.
Adam Shaban is offline  
Old 02-04-2019, 02:36 PM
  #2  
Newbie
 
Join Date: Dec 2016
Posts: 9
Thanks: 0
Thanked 0 Times in 0 Posts
2016 C300
I have a 2016 C300 and the remote start only works 30% of the time. 1/2 the time I can't even log into the app to even try a remote start. When I do get into the app I get 504 Gateway Could Not be Reached errors. The chance of the remote start working seems to drop with the temperature.
I think the whole service on the server side is pretty unstable. I've complained but it hasn't gotten me anywhere. They tell me to bring the car into the dealer. I ask Me what should I tell the dealer? What should they do to fix this issue? The Me people don't know what to do.
bigbot45 is offline  
Old 02-04-2019, 03:14 PM
  #3  
Newbie
Thread Starter
 
Join Date: Feb 2019
Posts: 4
Thanks: 0
Thanked 1 Time in 1 Post
2019 C300
I had no issues at all with my 2016 C300 or my 2017 CLA250
They say on the newer cars its the modem timing out. I do live in NY and its been cold here but I don't know how that could make the service work intermittently
Is there a hidden data menu/ engineering menu we can access and make adjustments to the modem settings? Just a thought
Adam Shaban is offline  
Old 02-05-2019, 09:33 PM
  #4  
Junior Member
 
Trappers101's Avatar
 
Join Date: Jan 2019
Posts: 27
Thanked 6 Times in 6 Posts
2016 C300 4matic
My 2016 300 4matic has same issues...worked perfectly until about 2 weeks ago. Now sometimes it works other times it]s the wheel on the bus going round and round. Then I get an email from "me" saying that they seen I was having issues with the remote start and apologized saying that they are working to correct this. We'll see how it goes.
Trappers101 is offline  
Old 02-21-2019, 09:45 AM
  #5  
Newbie
Thread Starter
 
Join Date: Feb 2019
Posts: 4
Thanks: 0
Thanked 1 Time in 1 Post
2019 C300
My work around so far has been to use the key to lock and unlock in the early morning (like when i am walking my dog) and then use the remote start later when ready to leave. That has seamed to work to "wake up " the car for the day.
I have been working with Mercedes me customer support and they said they are looking into this for me (its been about a month so far) and will update the post if a solution is found.
Adam Shaban is offline  
Old 02-23-2019, 09:28 PM
  #6  
Junior Member
 
Join Date: Oct 2018
Posts: 50
Thanks: 0
Thanked 6 Times in 4 Posts
2019 C class coupe
Same issue 2019 c coupe

Originally Posted by Adam Shaban View Post
Hello all,
I have a 2019 C300 4 matic with the new Mercedes ME app which is a replacement to my 2016 C300 with the old mbrace app.
I am having issues with the remote start feature after parking the car for a while (typically overnight) and attempt to remote start, the app seems to just be loading forever and ultimately the car does not start.
As soon as I go open the door and key start the car, I get a notification in the app that the car could not be remote started because a door was open or however reason I interrupted the start.
If I start the car with a key and drive around a bit and then go again to remote start, it seems to work fine eg. drive to work and remote start to go to lunch. However when left for prolonged times, typically overnight, it wont.
I called Mercedes ME support and they had mentioned that this was a common problem and that the modem in the car seems to "fall asleep" and not receive the commands. The suggested I try to lock/unlock the car then issue a remote start command which also doesn't seem to fix the problem and even so would be a HUGE inconvenience.
The reviews on the Apple store for the app make it seem like this is a common problem across most new Mercedes cars.

Has anyone found a solution for this since Mercedes has not been helpful? My car has already been in the shop for them to "look into this" and Ive placed several calls to Mercedes me support with no success.

FYI my wife has a 2017 CLA which uses the old Mbrace app and works great every time.
I have had the same issue with my 2019 MY C coupe. Sometimes app works, sometimes it doesn't. I've tried a couple different times during both hot and cold days. When it works, it's nice. Biggest draw back is that the car turns off when you open the door. But yeah haven't found a fix. I keep my app updated. That's it. If you get a fix let us know.
MBBoss18 is offline  
Old 02-23-2019, 10:27 PM
  #7  
Newbie
Thread Starter
 
Join Date: Feb 2019
Posts: 4
Thanks: 0
Thanked 1 Time in 1 Post
2019 C300
This is the reply I got from Merc today

Thank you for contacting Mercedes me Connect. I received an update on your case. The app developers have identified the issue with remote start capabilities, and they are working on a solution for this issue. The exact resolution date has not been disclosed to me, but I will continuously keep you updated regarding this matter. I apologize for the inconveniences the instability of the remote start feature has caused you. If you would like phone updates, please let me know a good time to contact you, or you can always phone in and reference your case number.

So looks like I am getting this taken care of for everyone lol
Adam Shaban is offline  
The Following User Says Thank You to Adam Shaban For This Useful Post:
Captfx (02-25-2019)
 

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 0 votes,  average.

Quick Reply: 2019 Mercedes Me remote start failure


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: