Hi everyone, I am the proud owner of a 2015 C400 4matic in black, bought the car as a CPO in 2017.

I have two questions. Has anyone replaced the front brakes themselves? I recently purchased some akebono euro pads (I've used these on my previous German cars without issue)

Has anyone experienced clearcoat failure on the panel just in front of the panoramic sunroof? MB of Honolulu says that this won't be covered under original warranty.

Just curious if anyone else has had these issues.

 

Since when is clear coat failure not covered? What was their reasoning?

 

"Fair wear and tear" was the answer I got. I haven't pushed the issue further so I came here to see what the lay of the land was.

I also have some serious front end squeak/clunk sounds when going over speed bumps "technician could not replicate" is the answer I get.

 

"With this warranty, drivers are covered for defects in material or workmanship for the first 48 months or first 50,00 miles, whichever comes first. For a clear coat to fail after only 2 years is certainly a material or workmanship failure.

There is nothing in the warranty about " fair wear and tear"; that's a cop out by the dealership IMO. I certainly would let go of this one. They could use that reasoning on just about any warranty coverage.

 

Agreed. Paint or coating failure for this age of vehicle should most certainly be covered. Raise it up the flagpole and make a simultaneous complaint to MB-USA about the service.

p.s. it's important to note that no glass polish or residue stripper should ever be used on that panel.

 

Hello,

I also have a C400 and I had exactly the same problem. I took it to the dealer and they were not going to fix it however while the car was there, they washed it and the problem became much worse so they agreed in the end to replace the panel.

I understand that this panel is not cheap so i would not let this go if I was you.

 

what paint issue are you referring to? can you please post a pic?

thanks

 

If Mercedes of Honolulu gave you a Service Invoice that said in writing this was not covered - then M-F East Coast business hours - call Mercedes Customer Care (800) 367-6372 - give them the facts and the Repair Invoice # that you want this handled under warranty as a defect - and YES this part has had other cases of "defective finish".. that will start up 2nd channel from MB that will reach out to your dealer to have this handled..

If Honolulu has just "told you" this - them go to them and tell them you want a written turn down so you can start a case with Mercedes Customer Care ... and I "think" Honolulu will want to change their minds..

 

I ended up having broken engine mounts on mine.

 

I have the same issue on my C400, clearcoat failure on the panel just in front of the panoramic sunroof. Went to the local dealer and they told me sorry you past your 5year warranty. They told me the panel in front of panoramic sun roof would need to be replace and it would case me $700 for part. Does anyone have any suggestion on how to get this fixed.

 

just vinyl wrap it. Cost you about 20 bucks.

 

When I bought my C450 last year at an independent dealership it had the same clear coat problem and the MB dealership replaced the panel for me free under warranty. They said it was a common problem.

 

If you don't have warranty coverage - a competent Body Shop can respray that coating to look-brand-new in my area about $80

 

I have the same issue on my 2015 C400. Took my car in, dealer was able to get MBUSA to offer goodwill replacement of the part but would not cover labor. I have ELW. Shouldn't MB USA cover labor too since it seems like this a known issue.

 

How much is their labor? $150 x 2 hrs? So $300 vs $100 wrap.

I did get mine warrantied but for different problem, it was sticking out and was uneven from left and right.

 

Wish it was that cheap...Dealer quoted $570 for their labor. I asked MB USA if they would cover the part and labor. They said no..

 

I would just wrap it. Make sure to sand down the clear coat that are damage before wrapping it. It will show the wrinkles if you don't. And who says the new one won't get fugly under the sun after few years. Fortunately, mine been garaged most of its life so knock on wood.