Service Reset not working!
Thread Starter
Newbie
Joined: Jul 2019
Posts: 1
Likes: 0
c300
Service Reset not working!
I have a c300 w/44K miles. The Overdue Service message came on a while back. I had the A and B service done at the dealer. Regular oil/filter changes I use a local garage.
I followed the instructions on how to reset. After I hit Confirm on the last step, I got a "Service Completed" message. I thought I was done and all was OK.
HOWEVER, now when I turn on the car, I have a "Service B overdue by 34,000 miles" message. I tried the reset steps again. This time after the Confirm step, I get a message that says "Service Could Not Be Completed".
Thoughts? I don't want to go to the dealer because they are complete asses to me and I am sure will make some stink about how getting service at a local shop is my fault and blah blah. The mechanic at my shop is on vacation this week, so I'd love to sort this out myself if I can.
I followed the instructions on how to reset. After I hit Confirm on the last step, I got a "Service Completed" message. I thought I was done and all was OK.
HOWEVER, now when I turn on the car, I have a "Service B overdue by 34,000 miles" message. I tried the reset steps again. This time after the Confirm step, I get a message that says "Service Could Not Be Completed".
Thoughts? I don't want to go to the dealer because they are complete asses to me and I am sure will make some stink about how getting service at a local shop is my fault and blah blah. The mechanic at my shop is on vacation this week, so I'd love to sort this out myself if I can.
Senior Member
Joined: Feb 2013
Posts: 302
Likes: 17
From: Canada
2016 C300 4Matic
I have a c300 w/44K miles. The Overdue Service message came on a while back. I had the A and B service done at the dealer. Regular oil/filter changes I use a local garage.
I followed the instructions on how to reset. After I hit Confirm on the last step, I got a "Service Completed" message. I thought I was done and all was OK.
HOWEVER, now when I turn on the car, I have a "Service B overdue by 34,000 miles" message. I tried the reset steps again. This time after the Confirm step, I get a message that says "Service Could Not Be Completed".
Thoughts? I don't want to go to the dealer because they are complete asses to me and I am sure will make some stink about how getting service at a local shop is my fault and blah blah. The mechanic at my shop is on vacation this week, so I'd love to sort this out myself if I can.
I followed the instructions on how to reset. After I hit Confirm on the last step, I got a "Service Completed" message. I thought I was done and all was OK.
HOWEVER, now when I turn on the car, I have a "Service B overdue by 34,000 miles" message. I tried the reset steps again. This time after the Confirm step, I get a message that says "Service Could Not Be Completed".
Thoughts? I don't want to go to the dealer because they are complete asses to me and I am sure will make some stink about how getting service at a local shop is my fault and blah blah. The mechanic at my shop is on vacation this week, so I'd love to sort this out myself if I can.
Newbie
Joined: Feb 2020
Posts: 5
Likes: 1
S213 E220d
@jgalt75
Did you manage to solve this issue? or anyone with any solution pls?
I have the same problem, did the reset, got "service completed" message BUT at next start I got "service B overdue by 68.000 km " and couldn't reset again...
have checked in service history, that B service has been done actually before 68.000 km - seems like the car forgot it or this is some kind of bug in the system (?)
s213 e220d
thanks
Did you manage to solve this issue? or anyone with any solution pls?
I have the same problem, did the reset, got "service completed" message BUT at next start I got "service B overdue by 68.000 km " and couldn't reset again...
have checked in service history, that B service has been done actually before 68.000 km - seems like the car forgot it or this is some kind of bug in the system (?)
s213 e220d
thanks
Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
@jgalt75
Did you manage to solve this issue? or anyone with any solution pls?
I have the same problem, did the reset, got "service completed" message BUT at next start I got "service B overdue by 68.000 km " and couldn't reset again...
have checked in service history, that B service has been done actually before 68.000 km - seems like the car forgot it or this is some kind of bug in the system (?)
s213 e220d
thanks
Did you manage to solve this issue? or anyone with any solution pls?
I have the same problem, did the reset, got "service completed" message BUT at next start I got "service B overdue by 68.000 km " and couldn't reset again...
have checked in service history, that B service has been done actually before 68.000 km - seems like the car forgot it or this is some kind of bug in the system (?)
s213 e220d
thanks
Member
Joined: Sep 2019
Posts: 164
Likes: 71
2016 C450 AMG
@jgalt75
Did you manage to solve this issue? or anyone with any solution pls?
I have the same problem, did the reset, got "service completed" message BUT at next start I got "service B overdue by 68.000 km " and couldn't reset again...
have checked in service history, that B service has been done actually before 68.000 km - seems like the car forgot it or this is some kind of bug in the system (?)
s213 e220d
thanks
Did you manage to solve this issue? or anyone with any solution pls?
I have the same problem, did the reset, got "service completed" message BUT at next start I got "service B overdue by 68.000 km " and couldn't reset again...
have checked in service history, that B service has been done actually before 68.000 km - seems like the car forgot it or this is some kind of bug in the system (?)
s213 e220d
thanks
Anyone know the mileage intervals corresponding to the Service A, A1, B and B1? I am new to this and I want to try to get my service indicators back in place where they should be - without the dealership involved if possible.
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Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
I had the same exact problem, same situation. After clearing the service A (which should have actually said service B since I was approaching 40k miles), I kept getting a message that Service B overdue by 17,500 miles. Car was serviced before so I asked the dealership about it, and they wanted me to pay to get it checked and fixed even though I am still in warranty. I waited a couple of weeks and tried the reset again and it worked, and now it is telling me Service A1 is due.
Anyone know the mileage intervals corresponding to the Service A, A1, B and B1? I am new to this and I want to try to get my service indicators back in place where they should be - without the dealership involved if possible.
Anyone know the mileage intervals corresponding to the Service A, A1, B and B1? I am new to this and I want to try to get my service indicators back in place where they should be - without the dealership involved if possible.
Oil is changed once a year /10k miles
Service B usually includes brake fluid flush because you do that every two years. So they alternate years basically. Mine is Service A in odd years, Service B in even years. Service "B" comes across as more expensive, but it's not-part of the service is to do the other recommended things like spark plugs at 46,500, air filters at 40,000, etc. But the base service is just an oil change and inspection and cabin filters, for both Service A and B. You can see in the Maintenance Booklet the description of each and when its recommended.
The number after A or B doesn't matter, i think its just for dealer records. My next one says B7, but that means nothing.
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Member
Joined: Sep 2019
Posts: 164
Likes: 71
2016 C450 AMG
Service A is just an oil change and dust filter, Service B is also an oil change and charcoal filter.
Oil is changed once a year /10k miles
Service B usually includes brake fluid flush because you do that every two years. So they alternate years basically. Mine is Service A in odd years, Service B in even years. Service "B" comes across as more expensive, but it's not-part of the service is to do the other recommended things like spark plugs at 46,500, air filters at 40,000, etc. But the base service is just an oil change and inspection and cabin filters, for both Service A and B. You can see in the Maintenance Booklet the description of each and when its recommended.
The number after A or B doesn't matter, i think its just for dealer records. My next one says B7, but that means nothing.
Oil is changed once a year /10k miles
Service B usually includes brake fluid flush because you do that every two years. So they alternate years basically. Mine is Service A in odd years, Service B in even years. Service "B" comes across as more expensive, but it's not-part of the service is to do the other recommended things like spark plugs at 46,500, air filters at 40,000, etc. But the base service is just an oil change and inspection and cabin filters, for both Service A and B. You can see in the Maintenance Booklet the description of each and when its recommended.
The number after A or B doesn't matter, i think its just for dealer records. My next one says B7, but that means nothing.
Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
ATF fluid change ONCE @ 3 years or 31,000 miles
Replace air filter every 3 years or 31,000 miles
DO NOT do the ATF fluid change @ 5 years
otherwise its the same service schedule as the C400/C300
Member
Joined: Sep 2019
Posts: 164
Likes: 71
2016 C450 AMG
Ok great. I believe the ATF fluid was changed already by the dealership when it was leased by the last person who drove the car. But if not I'll schedule it in, everything else I've taken care of including differential fluid and brake fluid flush.
Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
probably was then. The brake fluid flush is every 2 years...
Newbie
Joined: Feb 2020
Posts: 5
Likes: 1
S213 E220d
thank you BayAreaAMG for the info that after few weeks it is possible to reset the service counter again.
it seems that there are some parameters to reach to do it again (time or runned miles etc), you are not allowed the reset it in every minute
I'll wait a week and have a second try
btw our cars have an FSS (flexible service system), so they calculate the time and the necessary services according to our usage
it seems that there are some parameters to reach to do it again (time or runned miles etc), you are not allowed the reset it in every minute
I'll wait a week and have a second try
btw our cars have an FSS (flexible service system), so they calculate the time and the necessary services according to our usage
Newbie
Joined: Sep 2016
Posts: 9
Likes: 0
2010 E350 CDI Convertible
Hi all
I've had this problem on my 2010 E350 CDI (A207). It says to press the phone answer button and OK pretty much simultaneously and hold until the Assyst message comes up. Doors are closed etc, but nothing is happening. I saw smeone say that the display has to be on "Trip" so tried that. Still nothing. Any ideas please? Cheers
I've had this problem on my 2010 E350 CDI (A207). It says to press the phone answer button and OK pretty much simultaneously and hold until the Assyst message comes up. Doors are closed etc, but nothing is happening. I saw smeone say that the display has to be on "Trip" so tried that. Still nothing. Any ideas please? Cheers
Newbie
Joined: Apr 2020
Posts: 9
Likes: 4
2016 W205 C220d Touring
Hi all
I've had this problem on my 2010 E350 CDI (A207). It says to press the phone answer button and OK pretty much simultaneously and hold until the Assyst message comes up. Doors are closed etc, but nothing is happening. I saw smeone say that the display has to be on "Trip" so tried that. Still nothing. Any ideas please? Cheers
I've had this problem on my 2010 E350 CDI (A207). It says to press the phone answer button and OK pretty much simultaneously and hold until the Assyst message comes up. Doors are closed etc, but nothing is happening. I saw smeone say that the display has to be on "Trip" so tried that. Still nothing. Any ideas please? Cheers
https://mbworld.org/forums/c-class-w...ml#post6720604
Newbie
Joined: Aug 2019
Posts: 10
Likes: 1
GLE 350
Mercedes GLE 350 also gave me the message Service Could Not Be Completed
After Oil change at 40K servcie I followed same procedure to remove the service sign but instead I got Service Could Not Be Completed. I droe for 50-75 miles and tried again and luckily I could able to confrim my service completed message. I think you need to drive for few miles after the service in order to confrim the service sign.
I have a c300 w/44K miles. The Overdue Service message came on a while back. I had the A and B service done at the dealer. Regular oil/filter changes I use a local garage.
I followed the instructions on how to reset. After I hit Confirm on the last step, I got a "Service Completed" message. I thought I was done and all was OK.
HOWEVER, now when I turn on the car, I have a "Service B overdue by 34,000 miles" message. I tried the reset steps again. This time after the Confirm step, I get a message that says "Service Could Not Be Completed".
Thoughts? I don't want to go to the dealer because they are complete asses to me and I am sure will make some stink about how getting service at a local shop is my fault and blah blah. The mechanic at my shop is on vacation this week, so I'd love to sort this out myself if I can.
I followed the instructions on how to reset. After I hit Confirm on the last step, I got a "Service Completed" message. I thought I was done and all was OK.
HOWEVER, now when I turn on the car, I have a "Service B overdue by 34,000 miles" message. I tried the reset steps again. This time after the Confirm step, I get a message that says "Service Could Not Be Completed".
Thoughts? I don't want to go to the dealer because they are complete asses to me and I am sure will make some stink about how getting service at a local shop is my fault and blah blah. The mechanic at my shop is on vacation this week, so I'd love to sort this out myself if I can.
Newbie
Joined: Aug 2019
Posts: 10
Likes: 1
GLE 350
Full service could not be confirmed
After Oil change at 40K servcie I followed same procedure to remove the service sign but instead I got Service Could Not Be Completed. I droe for 50-75 miles and tried again and luckily I could able to confrim my service completed message. I think you need to drive for few miles after the service in order to confrim the service sign.
