C-Class (W206) 2021 to

Voice assistant / not online

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Old Oct 22, 2022 | 07:18 PM
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2022 C300
Voice assistant / not online

Hello, recently the voice assistant is not showing results due lack of internet connection (weather, traffic etc) A non wifi symbol appears at the top of main cluster that's was not before. It's strange because i haven't change anything in the settings. Wondering if anyone is experiencing the same issue. Checked every toggle in the settings menu but no results.
Any clues? Thanks!
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Old Oct 23, 2022 | 02:29 PM
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From: Ocean Springs, MS
C300
What is the source of your internet?
Are you using the car T-mobile hotspot or are you tethering from your phone?
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Old Oct 23, 2022 | 08:06 PM
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2022 C300
Originally Posted by Heloflyer68
What is the source of your internet?
Are you using the car T-mobile hotspot or are you tethering from your phone?
None, when the issue happened I purchased the T mobile hotspot just in case but no results. I think somebody in the dealer told me the car came with a cellphone sim card integrated and that is how it connects to the web. Maybe the sim card is messed up because everything was working fine without the need to purchase anything additional. Thanks for the reply!
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Old Oct 24, 2022 | 08:59 AM
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From: Ocean Springs, MS
C300
The reason why I asked is because I had a similar problem with no data coming through the Tmobile Hotspot. My solution was to delete every "Internet" sources from the internet setting page (including the Hotspot) then re-select the Tmobile Hotspot again. After that my internet has been solid.
Hope it helps
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Old Oct 24, 2022 | 09:17 PM
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2022 C300
[QUOTE=Heloflyer68;8656818]The reason why I asked is because I had a similar problem with no data coming through the Tmobile Hotspot. My solution was to delete every "Internet" sources from the internet setting page (including the Hotspot) then re-select the Tmobile Hotspot again. After that my internet has been solid.
Hope it helps[/QUOTE
Sad to report that nothing changed, even did a reset of the whole system!! I guess it's time to schedule an appointment. Last time the person at the dealer know less than me on how to manage this new mbux. Thanks for your help!
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Old Oct 27, 2022 | 08:43 PM
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Happy to report that today received an update of the Mercedes me app in my phone and suddenly we are back online. Hope it helps!
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