KE5TNY

I picked up a nail and took the car in to have it looked at. (2k miles) I have the MB wheel and tire protection package Tier 3 and they tried to charge my wife for a whole new tire. to the tune of $541. My questions are the following:

Why is MB replacing a whole tire for a small puncture in the center of the tread?
Why attempt to sell a whole tire?

Discount tire would have fixed the puncture for about 20$

Dstopsie

If the tires are run flats I’m not sure they can be patched like a normal tire can. Check with the tire’s manufacturer.

xmelkor

It depends on where is the puncture. If it's on the side of the tyre, usually can't be fixed. But if it's on the large part that touches the road, mostly can be fixed like any other tyre.
In the side case, it was a large hole so type couldn't be repaired in my case.
But in regular puncture in middle of typer, fixing was quick and cheap.

ygmn

What is sense of having:
MB wheel and tire protection package Tier 3

if it did not cover this?

KE5TNY

Well it did, but only after the wife pretty much went mental on them. That protection package is good for 60 months. They tried to bill her upfront. I was just shocked they would replace a whole tire for a small nail. it seems cost prohibitive.

alexasa

iTrader: (1)

They will not patch runflats - if it is one.

818benz

All 2022 and 2023 in the US are equipped with run flat tires which like others have said, can’t always be repaired.

Since you took it straight to the dealer, I’m not surprised they immediately replaced the run flat to bill the part. But its shocking how they tried to deny coverage you purchased. Sad how dealerships (especially their service departments) have turned to squeezing every last penny they can from customers.

Always take it to a local repair shop if you can, I’ve have the worst experiences only at “authorized” service centers :/