I noticed today that my mirrors stopped automatically folding when I locked my vehicle. I had seen this setting in the MB app so I figured I’d see it might have somehow been disabled. Well, to my surprise that setting is now no where to be found in the app. Additionally the light settings (digital headlight, ambient lighting) also seemed to have disappeared as well. Not sure if it’s related to this but a couple days ago I noticed the News Flash setting in the app wasn’t working either.

Anyone else notice settings/ features in the app recently disappearing?

 

Wonder if my issue is related.

Is anyone else have MB app issues today? This morning I was getting alerts on my phone saying my car was unlocked. It wasn't. I closed the app, that didn't fix it. I went outside and started car, opened all doors and hatch, then turned it off and locked it. Errors went away. This afternoon I came back from a drive and the app is pinging me that my ignition is on and my windows are open. Neither are true.

2025 GLC - is this an app issue, or a car issue? If car issue, this might be my last MB. I feel lucky that I haven't had the battery issues that all the other 254 and 206 owners had/have, but if the car is going to now keep telling me these things are occurring, it's hardly any better. Car starts for now though, so that's good.

Anyone else?

 

The Personalization service has been discontinued, so if you recently renewed your subscription, then vehicle settings are no longer available in the app. Valet Protect has also been discontinued. Check in MBUX if the automatic folding of the mirrors has been disabled in your profile. The profile in the car will essentially be a local profile moving forward and will no longer be synced to the cloud and some settings could have been messed up due to the service being discontinued. Having said that, mirrors stopping to fold has been an issue before. I had this issue with my 2019 C63 and required recoding the door module. It kept losing the setting and resetting it only worked for a while then it lost it again until the module was recoded.

@spyked This issue has been reported before by others and it happens if the communications module in the car flakes out and no longer updates the vehicle status in the cloud correctly. You will likely need to visit a dealership to reset the module.

 

Interesting. Okay. I recall getting a notification in my phone earlier this week about a change in digital extras but the message was vague. I’ll check the settings on my vehicle later today. Do you know if the news flash feature also discontinued? I still see it in my app but can’t enable it or select news sources.

 

Don't know about that one.

 

My app reported my parking brake was off (in vehicle status pane). I went out to the car and it showed it was on (Park in red). I started the car, moved it a few inches, turned it off, and the alert went away. My app told me yesterday I had a download in digital extras.

 

In Canada they haven’t? Both my vehicles ‘25 G63 and ‘25 GT63SE4-D still have them available. App is the latest version and there’s no update available from the App Store.

 

I still have those as well, though my first year is up next month and it looks like I'll need to pay $150 USD to re-enable them.

 

They do not remove services from an active subscription, so they will remain active until your subscription comes up for renewal and then all the discontinued services will not renew.

 

I had this same issue! The parking brake was enabled however.

There has been a slew of issues with the Mercedes Me app and on my 2023, Locking/unlock doesn't always go through on the first request. It will say the engine in on when the car is locked sitting in the garage. The 2025 has no issues. A slew of digital extras have also been removed. I wonder what's going on. Regardless, it's a major disappointment from MB.

 

So guys I was about to get in my car today and it looks like another update. My seat and steering wheel and windshield washer nozzles are missing. Is this another thing I paid for but no longer have the use of?

Sorry for the sarcasm if it was missed but the more I read about these issues, the more likely I will be to never buy a model that can not use the hardware installed. Physical buttons and relays for the win. I mean really, the mirrors have motors, modules, hinges, and now they are not able to be used as designed because of a feature some idiot bean counter doesn't want to provide anymore? Similar to human rights, what slippery slope are the beta testers with blind faith leading the market into?

Real question, is this a case of the mirrors no longer being able to fold with a push of a single button, or is this ONLY about remote features. Obviously I understand when a third party app could disappear but also think that is disingenuous and misleading if it is listed as a feature vs "possible temporary feature". Does the sales literature and contract say that any features listed on the invoice may disappear at anytime with or without notice and at the manufacturers discretion, or are they falsely advertising in a fraudulent manner.

 

When purchasing a digital extra, it's clearly outlined that the service can be revoked at any time without notice. Nobody is falsely advertising like you mentioned. This doesn't take away from the fact that owners of newer MBs are disappointed. We pay a premium for OPTIONAL features that are shrinking day by day. I can understand your POV and mocking sarcasm, but it seems like you don't understand our complaints. It's frustrating to see existing features disappear for no reason, especially when we're paying more for them.

That being said, I don't think "idiot bean counter" are the culprit. OP's original complaint is a common software issue where the programmed setting of auto-fold is switched off unexpectedly. I think this is a trade off of driving a newer car. You suggested you'd rather drive a car with "physical buttons and relays," but the issue is the software. Even modern cars rely on buttons and relays... I hope you're able to purchase a new car soon – good luck avoiding software issues. Correct me if I'm"m wrong, but it sounds like you have zero experience with a W206.
I am still laughing out loud over your comparison about "human rights." Please, elaborate further!!

 

Back to the issue at hand. Last night I sat in my car in my garage installing (downloading) an MB App on it. When I was done, I got out, locked it, and went inside my house. I took a look at the Mercedes phone app and it said my alarm security was off because I had locked the car from the inside. I went back to the garage, unlocked and relocked the driver's door, and checked my phone. The app now reported theft security was working. All of these things sound like there is an issue with the app, not our cars. I'll be waiting to see if there is an app update being pushed out soon.

 

Those of you posting that you have incorrect status data on the App, always check the “updated on” Date & Time. For a long while the status update was often off by days on my Pixel phone, they escalated it and opened a case. Eventually they admitted that it was a known error and they were working on a fix. My renewal came up a few weeks later and they refused to comp even a month of service even though I had the acknowledgment in writing and the case number. Needless to say, I no longer subscribe to the antiquated POS app.

 

No functionality is lost in the car. The mirrors can still be folded and the auto fold can be configured in MBUX directly. What's no longer working is to change settings in the car remotely from the phone. This was the Personalization features. Your profile from the car was synced to the cloud and then you could make changes to the settings and next time you started the car it applied those changes. Personally, I never actually used this. Seemed a bit of a gimmick to configure the settings from the phone. Once I had everything configured to my liking such as ambient light, folding mirrors etc. I left it alone anyway. If the mirrors stop folding automatically, that is as said usually an issue with the door module coding. It has happened on past models such as my 2019 C63S Coupe. All the dealership had to do is recode the module when I had it in for service anyway.

As for the status updates in the app, yes that's also a somewhat known issue. The tip about looking at the update on date in the app gives you a clue if you are looking at outdated data. If the status is not updating, then the car is essentially not communicating with the cloud. This can be caused by a few things. The first possibility is that MB could have an issue on their servers that needs to be fixed. That doesn't seem to be the case at the moment, as the status updates are working fine for me. The second possibility is that the car doesn't have a good cellular signal where you park it, so it has difficulty maintaining the data connection. I believe the current models are using T-Mobile for the online services. At least around here, T-Mobile kinda sucks. Way back MB was using Verizon, but then switched to AT&T and now T-Mobile. My car is still on AT&T as far as I can tell. At one point they were going to migrate all cars to T-Mobile, but they were having issues with provisioning the eSIM, so they abandoned the plan, which was fine with me. The third possibility is that the communications module in the car is on the fritz and either needs to be reset or replaced.

 

So did I and it works until it doesn't. Right now my mirrors unfold when unlocked, then I open the door they fold again and then unfold when I start the car. The sound source frequently stops defaulting to last selected. Out of the blue it gets stuck on repeat instead of shuffle. When I tell it to switch to Radio it does 90% of the time until it starts telling me that I have not purchased that feature.

I have learned to live with these features as they usually get fixed with an update (while it breaks other things). Mercedes now cares less about your experience than the drive-thru clerk at your local fast food.

 

Yeah, buggy software is a standard feature of modern cars unfortunately.

 

You have a very low standard, folding mirrors, navigation, entertainment defaults, etc. predate "modern cars". More importantly, buggy software is fixed by reputable companies in weeks and months, not years. For example, as I have posted before MB Navigation, that I paid for, has been unusable in Houston since 2022 & I have been using Google Maps since I got my car. Decided to use it last week thinking surely the updates in the last few years has fixed it. Nope, I was in a single lane road in a well-established neighborhood with no new construction and it asked me to turn on a non-existent street. Traffic was building up behind me, so I had to drive an extra mile to find a place to pull over and switch to Google Maps. Unacceptable....

 

You don't know anything about my standards. Maybe I should have put the sarcasm tags around it. Nowhere did I say it was acceptable.