I am never getting automatic updates
Thread Starter
Junior Member
Joined: Sep 2025
Posts: 26
Likes: 5
W206 220d
I am never getting automatic updates
When it comes to nav maps and MBUX updates, car always reports "no updates". Although there are new updates I never got any. In dealership they are able to update MBUX manually, and I am able to update maps via USB manually. Even they don't know why is this happening. Car is now fully updated, but they charge extra if they do the (manual) update. It doesn't matter if car is connected to home or mobile WiFi.
Anyone has the same problem?
Anyone has the same problem?
Last edited by TracerMerc; Jan 29, 2026 at 07:48 PM.
Senior Member
Joined: Jun 2022
Posts: 376
Likes: 115
From: SFV
2025 C300
When it comes to nav maps and MBUX updates, car always reports "no updates". Although there are new updates I never got any. In dealership they are able to update MBUX manually, and I am able to update maps via USB manually. Even they don't know why is this happening. Car is now fully updated, but they charge extra if they do the (manual) update. It doesn't matter if car is connected to home or mobile WiFi.
Anyone has the same problem?
Anyone has the same problem?
If you are under warranty, I would claim the touchscreen is unresponsive, glitches, or CarPlay drops and have updates covered under warranty. I know times are tough but it's gross how dealers will try to milk every last cent out of customers nowadays.
Thread Starter
Junior Member
Joined: Sep 2025
Posts: 26
Likes: 5
W206 220d
I hope you didn't pay for ur updates... all they do is plug in an ODB cable and launch XENTRY on the computer which scans for and updates everything automatically. I would raise the issue with mercedes customer support on their central line. Both on not receiving automatic updates and how the dealership charged you. Make sure you get a case number and continue to escalate every 1-2 weeks if no resolution is give. I'd also be curious see how many hours of labor they billed...
If you are under warranty, I would claim the touchscreen is unresponsive, glitches, or CarPlay drops and have updates covered under warranty. I know times are tough but it's gross how dealers will try to milk every last cent out of customers nowadays.
If you are under warranty, I would claim the touchscreen is unresponsive, glitches, or CarPlay drops and have updates covered under warranty. I know times are tough but it's gross how dealers will try to milk every last cent out of customers nowadays.
In any case, a strange situation. Now they contacted Mercedes Germany for assistance regarding the whole situation because they cannot find the problem themselves.
