CLS63AMGGUY

[ Previous thread in regards to this:
https://mbworld.org/forums/c219/182384-my-new-cls63-had-towed.html ]

Crap!!! Got in the car, put it in drive and there it goes again...car's gears had trouble engaging...FOR THE THIRD TIME IN A MONTH. The last two times, the dealership told me that the see the "transmission problem codes" when they do the diagnostic tests.

My car has been in and out of the dealer a total of almost 15 days...

What do I do? What rights do I have? What should I ask of Mercedes/the dealership?

HELP!!!

TREZ63

These are the exact conditions of the Lemon Law. Three times back for the same problems and they'll have to buy it back from you.
Call and attorney that handles these cases. MAKE SURE YOU DOCUMENT EVERYTHING VERY WELL, DATES, EXACT RESPONSE. Sorry for yelling but this is ridiculous.
And do it soon, before it gets too old.

flight_CLS63

at the very least you are able to contact Mercedes North American and let them know the issue they will make your car payment for you that month.

juicee63

They certainly will take care of your payment and likely will have to purchase your car back . three thimes for the same problem qualifies your car as a LEMON. So unfortunately you will likely need to pursue getting a brand new vehicle and the cost should be reverted to the maufacturer. Good Luck

moefarhatmd

Lemon Law and Get a New car............

CLS63AMGGUY

Ok...I'll fill everyone in after I meet with the Dealer tomorrow.

TREZ63

Don't get too worked up about it at the dealer, they're going to try and brush it off, standard M.O. Don't expect them to get out the check book or anything, tell them it's the car has been back, have the acknowledge that. Get history printout if you don't already have it, Have them fix it while you talk to a lawyer.

CLS63AMGGUY

Dealer advised me that Mercedes is taking the vehicle back...they are in the process of reviewing all the financial info and trying to locate a brand new CLS63 AMG for me.

TREZ63

OMFG !!!! Congratulations! You are the MAN!!

You will have to tell us EXACTLY, word by word how you approached them with this to get this most amazing response. I am guessing that you own at least two or three more MBs and they'd like to keep you happy.
My guess is also that the problem with your car is major and they're just not letting on.

I have never seen or evern heard of anyone getting such a favorable response from a dealer, EVER! Good for you man. Good for you.

MB Fanatic

Now that is what I call customer service. Glad to hear they are going to take care of you. Just make sure the next one has the 030 performance package.

Acez

perhaps he steps into the dealer with a spiked club in his hand? just a joke.

its sure a good thing they wanted to help. keeping the reputation high is the main priority here.

RJC

MB will take a car back when it get's to the point the customer will prevail if lemon law is enacted and it sounds like that's exactly what took place here. I hope the new one is perfect

CLS63AMGGUY

I was thinking of that...I know the specs of the 030...

· AMG 19 inch Twin-Spoke Multipiece Alloy Wheels
· Limited Slip Differential
· AMG Alcantara Sport Steering wheel
· 186 mph top speed (155 mph standard)
· Giant brakes with two-piece compound rotors and multipiston calipers
have been proven on the Formula 1 racetrack

but can you give me some real life examples of how the Limited Slip Differential works? Is the pkg really worth it?

juicee63

Well if you do end up at the track... This car rules , brakes matchup with racing aftermarket spec. Lsd keeps the car on the track and the tail linear. Torque , power delivery is vastly improved. I think you would keep up a bit better with your M6 friend. Wheels look great. I think it is a real good value. If you are not intending on the track it still makes the car better especially on bad surfaces. The power delivery to the wheel is really nice. I need to drive a plain ol 63 LOL, I love it, and the track guys really LOVE IT. Hope this helps sorry if I came off too strong defending the 63 in your other thread. GOOD LUCK MAN

CLS63AMGGUY

thanks for the input Juicee55.

CLS63AMGGUY

Date change for arrival of new vehicle: 3/20...the only offered me the exact same vehicle, no upgrades offered...only a different color if so chose.

I have two important questions for you guys...

1) I asked the Dealer, who basically is the 'go-between' for the Manufacturer, for restitution for all the trouble and inconvenience...they brought up the "Usage" term I have read about on the NC Attorney General's site in regards to NC Lemon Law (saying that I owe them $$$ for the mileage I put on the car). But the law states that I only have to pay the "Usage" if I ask for a refund, not a replacement...so I am wondering...are trying to play me???

2) I have learned about the law a bit and I believe there are two options typically taken...(I) Exchange of collateral or (II) Start a whole new lease. I am figuring that I would definitely want to go with #1...any ideas on this???

If any of you have any experience with this...please give me some advice!!!