The heck?!?! MB doesnt cover service A and B anymore!
05-16-2005, 01:51 PM
#26
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Silver 2002 C32, Silver 2006 CLK 350
I got this E-mail today from MBUSA on why they dont cover mantenance on mercedes benz 05 and up.
Dear Mr. *****:
Thank you for your recent e-mail to the Mercedes-Benz Customer Assistance
Center.
We have carefully reviewed the maintenance services and customer care
initiatives provided to our customers. After we began offering Mercedes
Maintenance Commitment in model year 2000, to complement our Flexible
Service System, we began receiving complaints from customers indicating
that the program was creating confusion in terms of what was covered and
when. The program covered basic maintenance items such as oil and filter
changes, cabin dust filter and engine air filter elements and miscellaneous
system checks. As you know, customers still had to pay for remaining
maintenance costs, including more significant costs for wear items, which
sometimes caused unanticipated customer confusion and consternation.
After monitoring this over time, we decided to start over from scratch
based on the input we received from owners. We decided, as of Model Year
2005, to reinstitute fixed service intervals so that our customers' cars
could be serviced at a more regular and predictable schedule. We will
provide what we call The Service Welcome, consisting of a First Visit
between 1,000 and 3,000 miles for a vehicle diagnostic check, introduction
to service personnel, as well as a scheduled tire rotation at up to around
6,500 miles (a service not typically covered under "included maintenance"
programs, but one which our customers indicated would be helpful) are
covered with the purchase of the vehicle. (For vehicles with
staggered-width tires, the initial rotation is replaced by a tire inflation
check and tire inspection.)
Mr. *****, your patronage of our product means a great deal to us, and we
recognize your feelings, but feel this new initiative will better meet the
needs of the majority of our owners in ways that are meaningful to them.
The opportunity to correspond is appreciated.
Sincerely,
Christine
Customer Relations Liaison
1-800-FOR-MERCedes x6361
www.MBUSA.com
HMM What do you gus think, I think its a bunch of BS.
Dear Mr. *****:
Thank you for your recent e-mail to the Mercedes-Benz Customer Assistance
Center.
We have carefully reviewed the maintenance services and customer care
initiatives provided to our customers. After we began offering Mercedes
Maintenance Commitment in model year 2000, to complement our Flexible
Service System, we began receiving complaints from customers indicating
that the program was creating confusion in terms of what was covered and
when. The program covered basic maintenance items such as oil and filter
changes, cabin dust filter and engine air filter elements and miscellaneous
system checks. As you know, customers still had to pay for remaining
maintenance costs, including more significant costs for wear items, which
sometimes caused unanticipated customer confusion and consternation.
After monitoring this over time, we decided to start over from scratch
based on the input we received from owners. We decided, as of Model Year
2005, to reinstitute fixed service intervals so that our customers' cars
could be serviced at a more regular and predictable schedule. We will
provide what we call The Service Welcome, consisting of a First Visit
between 1,000 and 3,000 miles for a vehicle diagnostic check, introduction
to service personnel, as well as a scheduled tire rotation at up to around
6,500 miles (a service not typically covered under "included maintenance"
programs, but one which our customers indicated would be helpful) are
covered with the purchase of the vehicle. (For vehicles with
staggered-width tires, the initial rotation is replaced by a tire inflation
check and tire inspection.)
Mr. *****, your patronage of our product means a great deal to us, and we
recognize your feelings, but feel this new initiative will better meet the
needs of the majority of our owners in ways that are meaningful to them.
The opportunity to correspond is appreciated.
Sincerely,
Christine
Customer Relations Liaison
1-800-FOR-MERCedes x6361
www.MBUSA.com
HMM What do you gus think, I think its a bunch of BS.
05-16-2005, 02:07 PM
#27
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12' C63 P31, 06' Supercharged Range, 08' BMW 550i
Originally Posted by Trekman
HMM What do you gus think, I think its a bunch of BS.
05-16-2005, 02:34 PM
#28
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08 E63
Originally Posted by dragonAMG
Definitely a bunch of BS. It's a total PR piece to help rationalize and justify their termination of the included maintenence. Even my wifes Lincoln Aviator has free scheduled maintenance. BOOO to Mercedes in that respect... Other than that... I LOVE MY AMG.
05-18-2005, 01:40 PM
#29
MBWorld Fanatic!
Originally Posted by johncl
The filter and the battery cover are one unit. If you remove it and turn it over you will see the filter.
C55's without the digital climate control do not have a charcoal air filter. This was something that was taken out and made an option.
05-18-2005, 05:24 PM
#30
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2006 BMW X5 4.8is and 2005 C55 AMG
Originally Posted by CynCarvin32
C55's without the digital climate control do not have a charcoal air filter. This was something that was taken out and made an option.
