LET customer service!
Thread Starter
Super Member
Joined: Mar 2007
Posts: 946
Likes: 1
From: Bay Area
03 C32 gone, 06 CLS55, 16 Tesla X
LET customer service!
This is not a new story or experience for many of you here, but I think I post it anyway.
My LET/Eurocharged idle pulley failed last Saturday while cruising at 70mph. Fortunately enough, the frame to hold the pulley was still ok so I didn’t have to change the water pump. I pm-ed LET to ask for a replacement bearing. Guess what? They did not charge me even a cent and did not even ask me any question. This had already exceeded my expectation. The box came in Tuesday. And again, guess what? It was a brand new pulley. This was far from my expectation!
Much much appreciate it LET! It’s hard to find such customer service. Thank you Tony and LET team!
BTW, I installed the pulley Tuesday night. The car is currently rolling again
My LET/Eurocharged idle pulley failed last Saturday while cruising at 70mph. Fortunately enough, the frame to hold the pulley was still ok so I didn’t have to change the water pump. I pm-ed LET to ask for a replacement bearing. Guess what? They did not charge me even a cent and did not even ask me any question. This had already exceeded my expectation. The box came in Tuesday. And again, guess what? It was a brand new pulley. This was far from my expectation!
Much much appreciate it LET! It’s hard to find such customer service. Thank you Tony and LET team!BTW, I installed the pulley Tuesday night. The car is currently rolling again
MBWorld Fanatic!
Joined: Jan 2007
Posts: 3,342
Likes: 11
From: PA
S600, GL450, GLC 43
I have said it many times on many boards here "It is VERY hard to beat LET/Eurocharged customer service"
They have ALWAYS exceeded my expectations.
They have ALWAYS exceeded my expectations.
Last edited by MRAMG1; May 8, 2010 at 07:21 AM.
Senior Member
Joined: Jul 2009
Posts: 392
Likes: 21
From: Northern Suburb of Indianapolis
CLS55
That's good you're happy and they did replace the pulley. I guess I'm more concerned that the pullies keep going bad in the first place. Mine only had 2k miles and left my family and I stranded 50 miles from home (and ruined water pump).
I did install the needwings pulley kit, but only have 2k on tha tone so far...but I haven't seen any of those go bad yet.
FYI - when you put the reaplcement pulley back on, be VERY sure to torque it on to proper specs. I suspect some pullies going bad were just put on too tight.
I did install the needwings pulley kit, but only have 2k on tha tone so far...but I haven't seen any of those go bad yet.
FYI - when you put the reaplcement pulley back on, be VERY sure to torque it on to proper specs. I suspect some pullies going bad were just put on too tight.
SPONSOR
Joined: Jul 2007
Posts: 5,459
Likes: 152
From: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Eurocharged Performance ML63 and TT lambo
