Harris

We have selected a few brands that we carry to be sold AT COST! Yes, you are reading it right, AT COST, with 0% profit margin. To find out which brands are on the AT COST list, please do not hesitate to send me an e-mail (harris@hartonmotorwerks.com). Hint: it includes the most popular wheel in the market right now and one of the elite German Mercedes tuner!

We are also introducing a Price Protection Program to our customers. We will beat lower prices advertised by authorized dealers located anywhere in North America, including prices advertised on the Internet. If, within 14 days of purchasing an item from Harton Motorwerks or its parent company, you find the same product advertised at a lower price, we will gladly refund you the difference.

The AT COST sale is for a limited time only. It will only last until I change my mind! And for those who think I am crazy, yes, I think I am.

AaronC

Good customer service Harris!

BlackC230Coupe

Hmmmmmmm, I wonder where you got this idea from?

If I recall correctly. You once made a nice comment about us on how we said we will beat anyone's pricing, and I believe you said its not a healthy way to do business? Nothing like going against your own word. Or maybe you are just getting desperate?

SaRiDi

But the problem is, there is no dealer will advertise their best price, but you have to PM them to get the price. Then the price quote you got is not advertised price....

Harris

Don't worry Neal, the idea that I got is definitely not from you. I do not want to instigate anything between us. But I have to respond only because you challenged me on my promotion post FIRST.

Neal, THINK before you say anything and get this straight: I am NOT saying I have the lowest price on earth. I am NOT saying I will beat anyone's pricing. If any of our customer finds a lower price than the price he purchased from us, we will refund the difference, as simple as that. We are not trying to beat someone else's price. There is a big difference between the two. Well....enough said.

IdriveFast

why do sellers always have to start **** with each other?

ronnie0738

this b!tching is getting old.

AaronC

I am an admin on a large mesage board with paying vendors, and I must say if I saw BlackC230Coupe's post I would have deleted it systematically. I am suprised the admins/mods here have not done so in this case.

otoupalik

Because we believe in a much more hands-off approach. The comunity will set standards, and unless the post is in direct violation of the terms-of-use, ir vulgar or profane, contains pornography, is a direct threat to another member, etc., we will not delete.

Just the way we choose to run things.

If you are an admin on another board (is it safe to assume it is s2k?), I welcome your direct communication to see if you would be intersted in stepping up and volunteering here as well.

Thanks

Brad

moa4r

so now we can keep going back and forth between harris and neal until we get HREs nothing since they'll beat each other's prices LOL i'm just joking

on another note, why don't you just guys just post the prices online it would make things a whole lot easier!!! seeriously.

anyone else agree?

Harris

There are many reasons why I chose not to post any pricing on my site. But one very important reason stands out above the rest: I was once a customer (and I still am) and I know what I am expecting from a vendor. It is impossible for a vendor to run a trouble-free business, but I do believe in giving personal care and attention to every customer. That's why until today I am still replying every single enquiries by myself. Well, I'll let my other staff to handle the shipping and accounting, but I will still continue to handle the customer/service part of the business. I think my customers deserve more than logging on to my site and all they see are dirt cheap pricing and interacting with a computer screen.

I am giving my customers a peace of mind so that they can shop with confidence. And I am proud and happy about that. In no way am I trying to compete or take down anybody else. But if people want to perceive it that way......well, what can I say.

DRCrowder

As a customer, I want the convenience to buy online without forced interaction. I will buy online vs making a call every time I can, even if online is reasonably more costly. Why? Convenience has value. I have already purchased items for my E55 online and while you and others may have a better price, it didn't matter to me (plus I do a lot of this stuff off hours)

If I know exactly what I want, me speaking to someone can in no way add value to the transaction (as far as I’m concerned and we all know perception is reality), it just adds time

Harris, the only reason I took the time to write this is that I feel you have conducted yourself with professionalism and dignity (at least on the E55 board) and I want you to see a side to the customer experience you may be missing, this post was intended to help, please take it as such

Harris

First of all, I would like to Thank You for your comment. I have not taken it otherwise.

There are 30+ million websites in the world right now, it is hard to distinguish which one is legit and which one is not. If I am selling a $0.50 lollipop, then it doesnt really matter. But I am selling parts that are in the thousands, I feel that I have the obligation to give my customers some kind of service. Since the wheels cannot jump out of the monitor and let my customers touch it (wouldnt it be nice if one day our technology would allow us to do that??), the very least that I can do is to help out in every possible way (such as e-mails or telephone). There are still a lot of people who simply do not trust the internet, they would surf for info, but they would never buy anything online. I can totally understand your point, I will try to put myself into an even better position.

Thanks again!

amgme

Hi Harris, I have tried to contact you via email concerning the spoiler I purchased from you. I have not heard anything back. Are you receiving my emails?

Would appreciate if you can provide me some info if it was shipped, delay or something else. Just want to make sure if it was sent, it did not get lost or something.

Thanks.

moa4r

I fully agree. also, I don't see the relationship between not posting prices and good customer service??! In fact, IMO you would be improving your customer service by posting your prices so we don't have to spend time e-mailing/calling etc. while shopping around. Your reputionation is good enough on this site and I'm sure elsewhere so you don't have to worry about people not taking your webstie and prices seriously. Tons of extremely reliable online sotres and websites (tirerack.com, etc.) that sell tuner merechandise post prices, it just makes things easier for the customer. FWIW I think you should consider it

BlackC230Coupe

Its very unfortunate that in this world you cannot please everyone. There will always be people that feel negative towards one's views then others. Which is fine.

Since you brought up you would delete my post here. I would like your own personal neutral opinion without a biased approach to Harris what you would have done with his post in my thread for a promotion we had that he replied in.

Here is the thread.
https://mbworld.org/forums/showthrea...=grand+opening

AaronC

I feel the same way about that post. However, as Brad mentioned, the rules of this site are more relaxed in this area. Since the admins/mods do not feel that it is their place to intervene, it is up to you guys to moderate yourselves. I feel that it is in bad form for two paying vendors on a site to get in pissing matches. I am also affiliated with a company that makes/sells performance parts for Subarus, and I make it a point to never post in a competitors thread, whether I have something meaningful to say in regard to their post or not(and believe me there are plenty of negative things I could say about most of my competitors.) I call it professional courtesy.

brianhn1

businesses not always do post prices especially if they dont stock such items or only stock limited numbers
most want to tack on a perentage increase, etc. then give you their pricing

BlackC230Coupe

I don't think the post should be deleted as well. I just wanted to hear your opinion on it since you wanted mine deleted. I never would have thought about ever replying to a thread Harris made for a promotion if he would never have started off on the wrong page with me. We are paying sponsors to this site. There for we try to get business threw this site, by other vendors posting in threads we make it deters customers. I will not let him do it to me without him knowing what its like and not liking it. We have heard many horror stories regarding Harris's blatant disrespect he has shown to many other vendors and what he has tried to do to them. Luckily for him, those will not be posted here.

SiLvaC32

sounds great Harris