Text message dictation not working
Thread Starter
Newbie
Joined: Nov 2018
Posts: 14
Likes: 2
C43
Text message dictation not working
Hi everyone,
I was wondering if anyone had any advice on the text message dictation system. I have a FL 2019 C43 with COMAND. It has previously been working well but in the last few weeks it always comes up with the message that "you were not understood." The voice recognition works fine for navigation making calls etc...
I did have the starter battery replaced under warranty but am not sure if that would be contributing. I tried resetting MB apps but no change.
Any advice from the swarm on how I can fix it?
Thanks
I was wondering if anyone had any advice on the text message dictation system. I have a FL 2019 C43 with COMAND. It has previously been working well but in the last few weeks it always comes up with the message that "you were not understood." The voice recognition works fine for navigation making calls etc...
I did have the starter battery replaced under warranty but am not sure if that would be contributing. I tried resetting MB apps but no change.
Any advice from the swarm on how I can fix it?
Thanks
Last edited by Milbas; May 13, 2020 at 09:16 PM.
Out Of Control!!
Joined: Nov 2018
Posts: 11,476
Likes: 5,358
From: San Francisco Bay Area
2019 C63CS
I've only tried it ones and the result left much to be desired. It's not very good at understanding freely spoken text and the whole thing is kinda cumbersome. I always do the voice button long press and use Siri to send text messages. Works much better. I just have to say something like "Tell John I'm running late". I use the COMAND's text message function to view incoming text messages, though. That works pretty well, but I never respond from there or use it to try to send a new message.
Junior Member
Joined: Nov 2005
Posts: 67
Likes: 38
2020 S 560 Cabriolet -2023 Demon 170 - 1961 Cadillac -2014 Cayman
I have the same issue 20 S560 Cab. Car is at dealer now, they found error in Comand, asking Germany for a fix. Remote start also stopped working, and Comand screen has mysteriously powered off a few times. Maybe my S has Corona Virus? Will post what dealer does.
Thread Starter
Newbie
Joined: Nov 2018
Posts: 14
Likes: 2
C43
Sounds like the same issue. Should have put the car in lockdown! 🤣
Out Of Control!!
Joined: Nov 2018
Posts: 11,476
Likes: 5,358
From: San Francisco Bay Area
2019 C63CS
Quick follow up. I tried this yesterday just for kicks, and I'm getting the same error as OP. I'm guessing the voice recognition part relies on an online service that is having an issue. I had to accept a user agreement before I could start the dictation, but then got the "not understood" error message. I have no real intention of using this feature, but you might wanna press the "Me" button in the car and talk to their support to see if they are aware of the issue and get it resolved. It would be nice if it worked, because the reason I was trying to use it, was because I was having issues with Siri Eyes Free on my phone and I wanted to send a text message to my wife. I eventually resolved the Siri Eyes Free issue by restarting my phone.
Thread Starter
Newbie
Joined: Nov 2018
Posts: 14
Likes: 2
C43
Quick follow up. I tried this yesterday just for kicks, and I'm getting the same error as OP. I'm guessing the voice recognition part relies on an online service that is having an issue. I had to accept a user agreement before I could start the dictation, but then got the "not understood" error message. I have no real intention of using this feature, but you might wanna press the "Me" button in the car and talk to their support to see if they are aware of the issue and get it resolved. It would be nice if it worked, because the reason I was trying to use it, was because I was having issues with Siri Eyes Free on my phone and I wanted to send a text message to my wife. I eventually resolved the Siri Eyes Free issue by restarting my phone.
Will see what they say.
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Junior Member
Joined: Mar 2018
Posts: 52
Likes: 3
2019 e450w4 Sedan
I have a 2019 e450 sedan. First noticed this problem a month ago. I can receive text, just cant reply back. The first error message was page can't be loaded (first few weeks) , now i get the option to dictate but when i do, it says Sorry, you were not understood. Mb customer service says go to dealer, dealer say call Mercedes connect support, mb connect says contact customer service...urgh. If anyone finds a fix please let me know. Fyi, car and phone are both updated.
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Newbie
Joined: Jun 2020
Posts: 1
Likes: 0
C300
Text messages not working.
Hi everyone,
I was wondering if anyone had any advice on the text message dictation system. I have a FL 2019 C43 with COMAND. It has previously been working well but in the last few weeks it always comes up with the message that "you were not understood." The voice recognition works fine for navigation making calls etc...
I did have the starter battery replaced under warranty but am not sure if that would be contributing. I tried resetting MB apps but no change.
Any advice from the swarm on how I can fix it?
Thanks
I was wondering if anyone had any advice on the text message dictation system. I have a FL 2019 C43 with COMAND. It has previously been working well but in the last few weeks it always comes up with the message that "you were not understood." The voice recognition works fine for navigation making calls etc...
I did have the starter battery replaced under warranty but am not sure if that would be contributing. I tried resetting MB apps but no change.
Any advice from the swarm on how I can fix it?
Thanks
Out Of Control!!
Joined: Nov 2018
Posts: 11,476
Likes: 5,358
From: San Francisco Bay Area
2019 C63CS
Yes, it's working again. It seems to be at least somewhat connected to having the latest voice recognition updates installed. Whenever MB releases new map updates, they also release new voice recognition updates. The latter need to be manually installed by going to the Mercedes Me Portal and downloading them. I was chatting with somebody over in the S Class forum who had the same issue and it started working for them after installing the latest voice recognition updates or maybe the system just needed to be restarted which happens at the end of the installation. I was already mostly up to date, but decided to install the updated maps for Mexico and Canada which I previously hadn't updated and after that it was working for me again as well. Used it today to reply to a text message and it all worked fine. I'm probably still gonna mostly use Siri to send text messages, though, as it's still much faster and works better.
