Dealings with Mercedes corporate. Lemon law
Thread Starter
MBWorld Fanatic!
Joined: May 2021
Posts: 1,317
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From: Plainfield IL
Amg C43
Dealings with Mercedes corporate. Lemon law
I have a 19 amg C43 that went in for service for the third time for the same issue.
has anyone had dealings with this situation?
does Mercedes help to get us replacement car or is it all the dealer and court system?
thanks
has anyone had dealings with this situation?
does Mercedes help to get us replacement car or is it all the dealer and court system?
thanks
MBWorld Fanatic!
Joined: Feb 2008
Posts: 2,829
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'20 GLC300 SUV
If you’re willing to put in the time and effort, and if you’re willing to replace the outgoing car with another Mercedes, then MBUSA and your dealer will work with you.
Especially if you have the leverage of a car that would qualify under the lemon law in your state.
My best advice is: 1) Be organized with your documentation (# of business days in shop, is the issue serious?, etc.); 2) Be polite, but firm; 3) Be persistent; 4) Make it clear you’d love to stay in the brand, so long as you can have a car that is not constantly in the shop for the same issue.
If you have a history of previous ownership, that’ll help. Just the way it is, unfortunately.
Especially if you have the leverage of a car that would qualify under the lemon law in your state.
My best advice is: 1) Be organized with your documentation (# of business days in shop, is the issue serious?, etc.); 2) Be polite, but firm; 3) Be persistent; 4) Make it clear you’d love to stay in the brand, so long as you can have a car that is not constantly in the shop for the same issue.
If you have a history of previous ownership, that’ll help. Just the way it is, unfortunately.
Last edited by zibby43; May 26, 2021 at 09:17 PM.
MBWorld God!
Joined: Dec 2019
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I am sorry that you having issues with the car. Do you mind sharing with us what it may be and see if we can suggest something while you fill out the request on the buy back?
You sharing the issue may also help other members on this forum as well.
You sharing the issue may also help other members on this forum as well.
Out Of Control!!
Joined: Nov 2018
Posts: 11,479
Likes: 5,360
From: San Francisco Bay Area
2019 C63CS
I haven't personally gone through a buyback, but I would encourage you to figure out first if it's worth it. What is the issue that it has been in for multiple times? Is it so severe that it is worth going through the hassle of getting a new car, especially in the current market with inventory tight and productions on hold due to the ongoing global semiconductor shortage. Depending on your state and how you paid for the car, you may not get back the sales tax. Something to keep in mind. My '19 C63S Coupe was in four times total if I remember correctly, each time for several days to weeks because the side skirts did not stay on. Even though by the fourth time it probably would have qualified for the lemon law, this was not something to be worth returning the car for as it's otherwise an awesome machine. Eventually, AMG came out with revised parts and the issue got fixed. So depending on the nature of the issue it may not be worth going through it all.
Thread Starter
MBWorld Fanatic!
Joined: May 2021
Posts: 1,317
Likes: 200
From: Plainfield IL
Amg C43
My car leaks water when it rains.
they replaced the drain after the second time in for service and it was ok for 10 days. But the 2 nd rain it went through i had the same issue.
they replaced the drain after the second time in for service and it was ok for 10 days. But the 2 nd rain it went through i had the same issue.
MBWorld God!
Joined: Dec 2019
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Sorry buddy, the video didn't play at all for me. Is it just me or is the file corrupted? Perhaps it is just me, do you mind uploading it to youtube?
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Thread Starter
MBWorld Fanatic!
Joined: May 2021
Posts: 1,317
Likes: 200
From: Plainfield IL
Amg C43
Yes.
the dealership seemed to think they fixed the problem the 2nd time I brought it in.
i hope they find the problem.
I really like my car. But can’t live with this issue.
the dealership seemed to think they fixed the problem the 2nd time I brought it in.
i hope they find the problem.
I really like my car. But can’t live with this issue.
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Super Member
Joined: Oct 2019
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C43
My recommendation is to read a few articles on how to trigger and document a lemon law claim, and adhere to same to the best of your ability. If you do it correctly, and if the car is not eventually fixed, an attorney is usually not necessary (family member working for corporate lemon division at a car manufacturer that will remain nameless, and my firm has handled such claims when an attorney is needed). Good luck.
MBWorld God!
Joined: Dec 2019
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Hopefully this time it really fixed it for you though!
