R8lai

After receiving the Euroteck C63 rear carbon diffuser, my garage found that after fitting on left/right side, the middle part is not curved enough to clip in. We have tried it for 2 days, still no luck.
Then Neal(Euroteck) said that i'm joking with him.He just keep saying that my garage is not reading the installation notes and don't know how to install it.My garage have installed many other brand rear carbon diffuser for C63,they know their stuff.
i can accept i'm so unlucky to receive a fault product,but Neal can't accept they produce a fault one during the mass production.
May be i'm an idiot willing to spend money to make joke and ruin others reputation!

Really not my day !

hhughes1

Mine is exactly the same....2 center clips are not long enough to clip and 2 body shops that I use for custom work both gave up trying. That said it is still secure but I don't like the 1/8 inch gap from the rear clip.

R8lai

The worst thing is he implied that i'm lying and refuse any refund at all !!

GLK4MATIC

Screw that! It is his product and if that product is'nt built correctly the money you spent should be returned.

bushburninc63

It's one thing if the product didn't fit properly, but it's another thing if he didn't own up and then call you a liar.

bigbodybeeenz

That's the beauty of aftermarket parts. They never fit right.

BlackC230Coupe

Ummm....this threads is quite ridiculous! He showed me pictures of the diffuser being held up to the car saying it does not fit when he didn't even try clipping it on any side! Its like not trying on shoes but saying they don't fit!

The best thing of all is we know all these diffusers fit because we test fit them before we ship on a bumper we have here to break off unnecessary clips since those are put on after and most are not needed. I personally test fit his, so him saying it does not fit makes no sense and only shows the installer is not trying. All he does is need to bring it to a different shop or do it himself, it takes maybe 5 minutes. I also would be more then happy to explain it on the phone to the installer. It's quite amazing how someone can say something doesn't fit when I personally fit it and they are ALL the same, they come outta the same mold! One guy not knowing how to install something and trys to ruin a good reputation.....tsk tsk! I'll never understood why anyone would do that. But I would love to fly there and clip that diffuser on in 2 minutes for them!

Also, please DO NOT believe everything you read!!!!!!! I NEVER DENIED THIS GUY A REFUND!!!!!!! He is saying his part is bad and all he needs to do is have it installed correctly. Lots of places do not know how to install parts and you need to go someone where. This person is jumping the gun pretty fast! All he needs to do is have his installer contact me and we will walk him threw it! but somehow this person looks like he has other things on his agenda.

BlackC230Coupe

Unlike our's. We will not sell a part that does not fit right. We would not be able to sell so many or sell to so many MB dealers if we had a bad reputation for fitment. Errors are usually in the hands of a installer/user error. Parts from a good mould do not change their minds to fit or not fit...

bushburninc63

There is always two sides to every story :o

Merc-Skycap

Well I would imagine if Euroteck had a faulty diffuser out of the many they produce, they would accept a return or exchange???

MB_Forever

Hmmm...... I've bought multiple EuroTeck products in the past for different cars, and fitment has always been A+...... Neal usually take extra care when ensuring fitment. I'm not saying you're lying or anything, but have you tried having your installer talk to Neal? Or maybe even tried a different installer?

MB_Forever

Did you talk to Neal about it? It maybe worth it to maybe use a bigger clip just in case

BlackC230Coupe

Yes, we would. We would not have our reputation we have if we didn't take care of customers. However, there is no such thing as a diffuser that does not fit from us, they are all the same, and best of all they are all test fit on bumper before shipping to take off clips that are not needed. His diffuser was test fit by me personally. He is in Hong Kong, and I always make sure things that ship overseas are right. The install can be tricky if you never did it, or it can take 5 minutes if you have done it. All the customer needs to do is have his installer contact us and we will walk them threw it.

RM-6302

Did you or the two shops that tried but failed to mount the lip correctly contact the manufacturer for "over the phone" assistance?

One problem install is one thing, two is a indication of a possible production problem.

My 2 cents.

Klinh

Hmmmmmm........I've bought diffuser from Neal in the past. Neal were very willing to exchange, refund, give discount when I brought up one concern about the clear coat. After reading this thread, I find it very hard to believe that Neal wasn't willing to do what you want. All Neal want is you try another shop because not all shop can do installation on everything.

hhughes1

The gap is barely noticable and I was willing to live with it quite frankly. There are pics of my car on various threads and you can not see the issue. All that said, I have been told that the center clips are deleted from newer versions and if I snap them off it will sit flush.

Works for me.

BlackC230Coupe

The W204 diffusers both for the regular c-class and c63 can be tricky to fit. This is because they clip in, unlike the other cars where they just stick on. Being that the stock part is plastic and flexes very easy, it is easy to bend and put where you want it. When you have a carbon part such as ours, its very hard to flex, yet it is still made to flex to fit on there. Every part is the same, it is not possible to have one different then the next. At first they were even hard to me to install, then after doing so many I got a great way of doing it that is very easy and fast. A lot of installers or individuals are worried they will crack it when they flex it, and they wont as long s they are careful, if you do not try flexing it, it will not go on. Its that simple. I hear from some people who say they thought they were going to break it when they put it on. Then i hear some people saying it doesn't fit, then I tell them what to do over the phone and they say i never knew it could do that... In this case, just call me or have your installer call me and ask how to fit it, rather then saying "it does not fit".

Here are pics of some on C63s, they are all the same!!! everyone fits the same if installed correctly.

RM-6302

Cool.

GLK4MATIC

Thank you BlackC230Coupe for clearing everything up! My apologies for jumping the gun on making a comment, I should have thought a little more and asked R8lai to post pics of his problem. I also should have paid more attention to his post count, could be one of your competitors for all I know.

BlackC230Coupe

Not a problem. I would hope our repuation and posts does give us some credibility. But trust me, this is not over yet.... He will just come back and start something else or say it does not fit we tried....And I will do the same. Just have your installer contact me so I will walk him threw it. I also throught about it being one of my competitors... I would hope that is not the case.

nrgy

Well, speaking of diffusers, have any in stock Neal?

Klinh

Lol.........I'm one of those people because it was my first time install it. I didn't want to bent it because I'm worry that it might break. After listened to your instruction, everything is still fine to these days. No sign of any crack even in the hot summer 100+ degree !!

soldier2304

The diffuser is hot, it is kinda tricky to install since i saw Neal himself install it on my car. Just find another shop to do it for you!

BlackC230Coupe

I have one left in stock!

BlackC230Coupe

LOL! I remember that! but its only normal to feel that way! Glad its working out for you.