Man, between the thread monitoring here and the last "FMU fried my 63AMG" wing nut it's amazing you guys at FMU have anytime to get shop work done at all!

Respect your continual approach to these matters Too bad I wasn't able to catch up with you guys when you toured through the middle east last time.

 

Without reading every response, how late were you? Did you give them a courtesy call to tell them you are running X min/hours late so they can adjust their schedule with work they have lined up?

EDIT-FMU's response answered it.

 

Here is my answers Jim:

Have you attempted to discuss the problem one on one with the vendor in question?
Already did, 13 days ago.

Are they refusing to acknowledge there is any problem?
No

Have they offered to correct the suspension issue?
No, because I have been to another place to get them corrected, and that's the same place where i found the wrong settings out, which will be posted. after that, my tuner said they are happy that my suspension is finally set up right, so they don't have to spend time on it anymore.

Have you received pressure from any other tuner to come out about this issue?
No pressure from any vendor, it is only because i care about the handling on my car very much.

FYI:
the settings on my KW V3 was:

FR:
compression 4 clicks
rebound 3 clicks

FL:
compression 12 clicks
rebound 6 clicks

RR:
compression 2 clicks
rebound unknown clicks

RL:
compression 10 clicks
rebound unknown clicks

now because of my thread, the owner of my tuner is very angry at me for bringing this thread up, which he believes my intention is to ruin his name. to be honest, that's not my intention at all. i don't want him to be disturbed, and i would to publicly apologize to fmu that:

"i didn't mean to bother you, and i didn't want to make you message around and complaint about the situation. I am sorry!"

 

I did, i message them every 15 mins or 30 mins.

 

late for 30 mins only. i told him (andrew) in advance, i never keep anyone waiting. when i went to pick up my car the next day, i had to apologize to the shop owner because she clearly stated that i was supposed to arrive at 1pm.
also they have adjusted their schedule with work they have lined up.

 

Matt, it's clear you misinterpreted the situation. I am not angry at you, nor do I believe your intention is to ruin our name; I never assumed that. You know we did not have the tools to go as in-depth on your suspension as you would have liked. We recommended places that we trusted to do your corner balance; instead, you chose to go to a place that we neither recommended nor are on good terms with, which is your choice as a consumer.

However, you chose to then tell us the settings that the other shop set up and sounded satisfied. After that, you backtracked and told us that you were dissatisfied with their suspension adjustment and were going to a third shop to straighten it out. We told you from the outset that you needed a proper corner balance at a shop that wasn't ours. I stand behind the settings put forth by my employees, and when I questioned my employees, they knew what the settings were off the top of their heads. We have good amounts of experience with KW v3 coilovers, and we were well aware of how to put them to your recommended settings (as lined up in an e-mail exchange between you and Andrew, prior to the warranty work done by KW).

That being said, it's possible that mistakes could have been made, but we cannot ascertain that at this point, as we weren't allowed to double-check our work, instead being told after the fact of the corner balancing. We simply charged you for installing the suspension and a rudimentary alignment to ensure your car would drive properly prior to the actual corner balancing at another shop.

Unfortunately, due to your time constraints and ours, we could not have quadruple-checked and thoroughly road-tested the vehicle as we wanted to do. Had you driven the car away and felt that something was amiss in terms of suspension work, if you would have called the shop back immediately to make mention of it, I would have come from my house to FMU to investigate it personally. We only heard about it the following week.

You don't need to apologize about making us "message around," as this is why I hired people to run this section of the business, and it's part of business in general.

I believe the miscommunication lands squarely in the realm of time. This is why we seemed panicky in regards to your arrival time; had you showed up any later, we wouldn't have been able to do anything that night, and the trip would have been for naught. We may not have thoroughly communicated to you our need to depart work at 5pm that day, and we apologize for that. I made sure two techs were available to work on your car simultaneously, despite us only ever putting one technician on a car at one time, in order to make sure that something was completed, with the KW suspension being the top priority.

Let us know what we can do to make this right for you, and we'll begin steps in that direction. We'd request that you contact us over e-mail in regards to dealing with this matter. We are unsure of what you're seeking, even after having asked you privately earlier, and want to know so we can make it right. You can text Mike Marzano or call directly to the shop if you'd like.

Andrew allowed me to go through his text messages to you, and this was the exchange in regards to arrival time:

9:47 am--

Matt: i will arrive around 3pm
Andrew: we'll see you then. let me know when you're 15 minutes away so we can get ready. we'll do everything we can in the time we have.

2:20 pm--

Andrew: still aiming for 3?
-no response-

3:02 pm--

Matt: i will go pick up the rental car first, 3:30.
Andrew: sounds good. as I said, we'll try to do everything today that we can.

And Matt arrived sometime between 3:45 and 4 pm.

As I mentioned earlier, contact us directly and let us know what will help appease the situation from our end, and we will do what we can to make it right.

Thanks,
OJ (the owner of Fluid MotorUnion)

 

LMFAO.... FMU is "mad" because you were 30 minutes late? What a joke. If you were say an hour or more late that's when they should be pisses, but 30 minutes is nothing.... And they didn't do jack on your suspension.... How do they explain that?

 

Sorry if I missed it but I'm still curious as to what happened to the OP's
first C63?

A couple of posts mentioned his first C63 and problems with the same company.

What happened to his first C63?

 

While you guys at FMU are saying no one was "bothered" by him being late, it sure seems like you're going out of your way to make us think you have the right to be mad at him.

Text messages are personal, posting the text messages between you and a client really shows what type of business you run. Again, you're trying prove a point that supposedly didn't bother you guys

That alone makes me believe he was in fact dis-respected.

 

thanks for not being angry at me because some people told me that they have received phone calls or whatever from you and heard that you were complaining about the situation and angry at me. i don't want to be blamed or cursed.

Yes, suspension was installed, "set up", and FR toe was off after i picked my car. I needed time to understand the new weird suspension settings, and i had to return home to sleep. i couldn't believed the settings messed up until my car pulls to the right and pulls to the left randomly. i heard tires rubbings, and i had difficulties to turn on the highway smoothly because the front tires were touching front fenders.


You recommended a nice jdm place for me to take care of the corner balance on my own, but i probably have my rights to bring my car to else where who can professional set up track/ race suspensions right?

i have gone with the shop, vs motorsports, who doesn't hate you guys at all. my first response received from you guys right after we found out the settings was "VS hated us. We swear we have done nothing wrong." Should andrew reply me an email that i have waited since 7am this morning? instead of posting everything online here, can we deal privately?

my suspension if they could have been set up correctly, i wouldn't have spent 17 months to mess around with the settings, heights, warranty, whatever, and finally met vs motorsports who got them fixed in 3 hours. they expertise in race prep and suspension set ups. i have left the left and right rear rebound settings untouched, i will have an independent shop checked it up, probably fall-line motorsports. if i find out anything, i will report to fmu directly.

my other question is, was my suspension being set up purposely like that?

i told you i am not satisfied with vs because i don't want you guys to feel embarrassed as i believe this is what a long term customer should do, comfort the tuner and contribute to the tuner.

You have no tools for corner balance doesn't mean compression and rebound can be set up incorrectly that way.

True

Thanks

Have you asked me for my permission to public posting my personal express on words that is being sent to people who are not you??

what do you mean by no response? when i am driving my car but not holding the phone? you are sounding a little bit selfish to me. No reply and i replied you at 3:02??? and because i was late? i was told that the shop closes at 7pm, but your mum told me you guys left at 5pm.

i am being blamed for being late again.

i have started to contact you guys two days ago sir!!!

PS. i see your point now, trying to discredit me. by the way, thanks for letting me acknowledge that you knew that i was there since you didn't look at me at all.

been talking to andrew for two days through emails, nothing satisfactory has been agreed, and i was promised a reply by email this morning. it's 14:21pm now, and i have spent hours to wait for fmu's reply, so your time worth money and trust, but not on my side??

 

fluid: i am heading out to school now for some research projects, so i can't reply you publicly until i return home, sorry about that.

 

Thanks for your responce but I still don't understand. What was wrong with your suspension??? KW V3's are fully adjustable and there is not just one single "correct" setting. They should be set to your driving style and road/track conditions. Anyone that tells you there is a "correct" setting is an IDIOT!. A set -up that works for me might not work for you, different driving and braking styles(I trail brake alot so I need firmer front settings) than you might. Please tell me the name of the tuner that said your setting were wrong so I can give them a clinic on suspension set up. Unless you had wheels rubbing fenders or fender wells there's no such thing as a "correct" set-up. Just goes to show you what people don't know.

 

Before I go into the retorts, I want to say that this is not the direction we would have ever wanted this to go, nor would we have let it go this way had we been able to come to a conclusion faster. But that being said, it's only fair to present our retorts:

I'm not angry, nor was I ever. Not sure who called you regarding that, but those are not my true feelings.

As I mentioned, we don't have a rack, so we set it up to the best of our ability. At no point when the car was being moved on our lot post-install did we experience fender rubbing, especially at angles that would constitute turning on the highway. But that's neither here nor there, as it's been stated already. If you feel our job was unsatisfactory to your standards, we will gladly refund you for the price you paid for the suspension install.

As I mentioned, you do have the right to bring it anywhere, it's your right as a consumer. [The JDM tuner - edited to remove name] has their own shop-sponsored Global Time Attack cars, and given their extensive experience on the track, we felt it was a good place to recommend, as we have heard nothing but outstanding experiences regarding that shop and the work they do on race-oriented vehicles. We've dealt with them before as well, and they've been nothing short of awesome.

We never mentioned who the other shop was, and if you're going to bring them into this, we feel it only fair to repeat your recantation of the experience as you told it to us, because what you told us and what you've said here don't exactly line up. We will not make mention of it again, as you said it and it's your call to do so; we feel that out of fairness to us and to our side, though, it's the right thing to do.

We told you that any suspension settings put in place by us (correct or incorrect, at this point that's moot) would probably be changed during the corner balancing, as that's the purpose of corner balancing. It would be impossible for either of us to guess the correct settings without actually getting it hooked up to the proper machinery. Let us know what happens with the third shop.

No, no, never, no, and frankly I'm a bit offended that you would even think that would do anything to your vehicle that would put you or anybody riding with you at even a slight degree of risk. We remain confident that we put the car at the settings that you requested to us, in the e-mail you supplied to Andrew. If mistakes were made, then so be it, and as I mentioned we're willing to refund you the cost of the suspension installation.

A long-term customer would know by now that we appreciate honesty and straightforwardness, as it cuts down on the bureaucratic back-and-forth process. I appreciate that your goal was to keep us happy, but in all honesty, we should be the ones keeping you happy.

If you were engaging in conversation with Andrew, through any means, he's an employee under my supervision, and I do have the ability to ask for his text messages regarding work. He, however, submitted them willingly. Given that you do not talk on the phone, text messages and e-mail are the main sources of correspondence we have with you. Are we then to keep quiet and not give a retort with evidence, without your express permission?

I also feel it necessary to say that we did not post a screenshot of the texts, because we only included the snippets of the messages that were pertinent to this matter and this matter alone; the rest remains private.

We have tried to reach an amicable conclusion, and will continue to do so until one is reached, but we feel that we are now in a position that requires us to cite evidence as part of a retort to show both sides of the story. We are all in favor of trying to make you happy however we can, but you doing what we were scolded for doing (bringing conversations from the private sphere into the public eye) makes us feel it necessary to do so as well. I just want you to see the logic I'm operating under; my goal is not to undermine your privacy or anything to that degree.

As I mentioned in the prior post, if there was any miscommunication between us and you regarding closing time on Friday, I apologize. We are not blaming you for being late, as everybody runs late at some point in time, but we would have appreciated a heads up prior to two minutes after you said you would arrive, for the reasons mentioned earlier in this thread.

And we have been in constant contact with you since then. You can't refute that.

I am not trying to discredit you, I am merely stating what happened from our perspective, as I feel it's allowable to do so.

While I will apologize for not expressly coming over and chatting you up, I am also in charge of running a business, and I employ people to talk to my clients when I am incapable of doing so. It was a highly stressful day and I was working as quickly as I could to keep the pace up in service, as we were down a couple techs and I'm the fill-in when that happens.

Andrew has been working closely with me on both this forum post and the one in the "other" forum, and as a result has not had time to sit down and write a response to you yet. Given his workload today, I will talk about the points of that e-mail with Mike Marzano, and anything you need regarding current conversations with Andrew can be accomplished through Mike. I'm sorry that he hasn't gotten to you yet, and he apologizes as well.

We also feel it necessary to once again thank you for allowing us to be a part of everything we have so far, in regards to your vehicle. We stand behind the work that has been performed up to this date, and will still stand behind you as a client, as long as you wish to remain one. The current actions just don't seem to point out that you want to reach a quick and fair agreement with us. You know how to reach us via calling or texting.

 

Sounding like DIVAs

 

I think the OP mentioned there was fender rubbing.


Fluids comments regarding any rubbing.
Sorry, not picking sides here but moving the car on your lot is not the
same as highway driving but at least your offering a refund.

 

Thanks but why do you think i deserve a refund?


track records or experience?

i don't mean to bring them into this or else people will claim that i am lying and not being honest.

completely not related to compression and rebound settings



i dont really care about the refund, so "so be it will be the answer"? but you distrust and discredit me, and make me look like an idiot

does this mean i am not honest??

thanks for proving that i was late. personal expressions even in words are copy righted and there is another term to better explain it, which is something related to privacy or intellectual property. i have tons of professors taught me that. it was a conversation between me and andrew, also i am not anyone under your umbrella.

an intellectual property has been copied? lets forget about this privacy thing.

so there's no way to make a conclusion? i thought andrew was solving it out with me? i didn't intentionally bring everything out to the public, i was only asking: "how to please a tuner to like me better" and now am i being accused of making a tread from freedom of speech?

it is 15:48, and i have been expecting an email since 8 am

no problem, but you are wrong, i want a fair and quick agreement which is not only fair to you, but also to me.

 

Good, call I missed that part of the post. Shame on me I stand to be corrected. Rubbng is an issue, but a very simple fix with a spanner wrench will fix the problem in less than 10 minutes.

 

FMU why would you pull your techs off a job to wait for aznkuja328? Who knows, maybe he got pulled over by the cops or he had a flat tire and couldn't make it.
If someone tells me they are on they're way I don't stop everything im doing and wait for him. If he shows up on time, great. If his a late while your on a job then tell him to wait for a little longer. Plus whats a 1/2 hour gonna do to you? If im diriving from 250 miles away and I was only 1/2 hour late Id say I made some pretty good timing.
Being an hour late or 1.5 hours without informing anybody is a different story.

 

You must have missed the different compression/rebound settings between right side and left side. The car must have felt weird transferring weight in corners.

 

No offense but how would corner balancing going to "help" the fact that you guys did a crap suspension adjustment or whatever Matt was there for? 90% of people won't even notice the difference between a corner balanced car and non corner balanced car as you usually have to be hauling *** around a track to notice. So the fact that your blaming the adjustments on your end on a corner balance is wrong?

Corner balancing doesn't mess with any of the adjustments you should've made or in this case didn't make but told him you made it.

 

I bet FMUs mom runs the whole show

 

that's why they aren't open on saturdays anymore...chores and learning how to actually tune a car...

 

Lol, that's true isn't it?
I heard the same thing.

 

I was just quoting my inner kevin dillon (bunny)

 

Found reviews about FMU from another forum.

The negative
http://www.euroteknik.com/forum/loca...xperience.html

The positive
http://www.euroteknik.com/forum/loca...nfield-il.html