Flash Loaders for Mercedes Benz - NOW Available @OE Tuning
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AMG, M
MBWorld Fanatic!
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'20 GLC300 SUV
MBWorld Fanatic!
Joined: Feb 2008
Posts: 2,829
Likes: 95
'20 GLC300 SUV
I assume you mean next Wednesday (as it is already Thursday)?
Last edited by zibby43; Sep 26, 2013 at 03:56 PM.
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AMG, M
That is correct. Ben@OE had told me that and even tried to get me in touch with Jeremy with no lock. He's the person Jeremy has who answers customer calls and I worked with for days trying to get Jeremy to respond. The worst part is that even Ben couldn't get Jeremy to respond to my emails/calls. I offered to Skype with Jeremy at my expense for a few min, no luck.
Jeremy,
If you are reading this, I have no interest in making your company's name look bad... it doesn't get me anything. ALL I want is to get my car back and running with the correct software... THAT'S IT... It's not much to ask.
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Joined: Jun 2013
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From: Jersey
C63 Coupe
That is correct. Ben@OE had told me that and even tried to get me in touch with Jeremy with no lock. He's the person Jeremy has who answers customer calls and I worked with for days trying to get Jeremy to respond. The worst part is that even Ben couldn't get Jeremy to respond to my emails/calls. I offered to Skype with Jeremy at my expense for a few min, no luck.
Jeremy,
If you are reading this, I have no interest in making your company's name look bad... it doesn't get me anything. ALL I want is to get my car back and running with the correct software... THAT'S IT... It's not much to ask.
Jeremy,
If you are reading this, I have no interest in making your company's name look bad... it doesn't get me anything. ALL I want is to get my car back and running with the correct software... THAT'S IT... It's not much to ask.
OE was actually the tune I was gonna choose for my 13 coupe "Lease" but after reading this.. not to sure anymore..
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Thread Starter
SPONSOR
Joined: Dec 2010
Posts: 5,745
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From: Santa Ana, CA
OE Tuning C63 AMG
Just for what it's worth... I have had the OE Tune and was happy with it until I got updated from Mercedes and then reached out to Jeremy to get guidance on what to do next, applied the OE file and it overwrote the fix AMG had put in for me... now it's been a week that I have emailed and called many times to Jeremy and he has not provided the support that I was led to believe he would... basically my car is at the dealer with the dealer wondering what happened to the ECU.
Jeremy, I ask that you return my many calls and try to sort this out. I don't like to post things on the forums but I had no other choice.
We shall wait and see if OE helps their customer "POST" sales.
Jeremy, I ask that you return my many calls and try to sort this out. I don't like to post things on the forums but I had no other choice.
We shall wait and see if OE helps their customer "POST" sales.
BTW, website is down for maintenance and will be back online later today.
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AMG, M
Please email support@oetuning.com so we can assist. If you are wanting new files to suit updated software version, you must go through "RESET" process so that the new information can be read from your car and updated tuned files to suit new update can be provided.
BTW, website is down for maintenance and will be back online later today.
BTW, website is down for maintenance and will be back online later today.
I don't know if this is Ben or Jeremy responding but if it's Ben, Ben you know my story and frustration, and if it's Jeremy, please check your voicemail, email and missed calls.
I'm going to assume this is a joke!!!
Should I post the many emails (to Sales@oetuning and Jeremy's own OE address) and phone calls I have made over the past week?!!!
I just called your number 30 min ago with no answer. I left a message yesterday as well. I also JUST made another call to your number NOW before hitting Submit on this reply with no one answering.
Thread Starter
SPONSOR
Joined: Dec 2010
Posts: 5,745
Likes: 134
From: Santa Ana, CA
OE Tuning C63 AMG
I don't know if this is Ben or Jeremy responding but if it's Ben, Ben you know my story and frustration, and if it's Jeremy, please check your voicemail, email and missed calls.
I'm going to assume this is a joke!!!
Should I post the many emails (to Sales@oetuning and Jeremy's own OE address) and phone calls I have made over the past week?!!!
I just called your number 30 min ago with no answer. I left a message yesterday as well. I also JUST made another call to your number NOW before hitting Submit on this reply with no one answering.
I'm going to assume this is a joke!!!
Should I post the many emails (to Sales@oetuning and Jeremy's own OE address) and phone calls I have made over the past week?!!!
I just called your number 30 min ago with no answer. I left a message yesterday as well. I also JUST made another call to your number NOW before hitting Submit on this reply with no one answering.
We have all MB dealer tools (flashing and diagnosis) and experience to diagnose and address any cause of any issue. First we must know what the issue is before we can address it.
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Joined: Jul 2013
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AMG, M
You say you must know what the issue is before addressing it. I told you EXACTLY what the issue was, more than 4-5 times, in email and over the phone. I'll gladly post all the emails here if you want.
I emailed you when I got the update and 5 days past without a single response.
I gave you the update number so you can be as informed as possible. Still nothing back.
I emailed you again and again. No response back. I took the car to 2 dealerships to seek help and they couldn't find the issue.
As I said before and I say again, please CALL me to discuss and I will gladly remove my comments here once the issue is handled. This type of indirect negotiation will only lengthen the solution. My phone is with me ready to discuss. I will refrain from posting on here until resolution is achieved.
Last edited by pfl; Sep 26, 2013 at 03:35 PM.
