Mak C63

I got check engine light after 80 miles and 2 days from delivery. Car went back to dealer 6 times before it was finally fixed and has run great ever since. This was in IL and I sued under IL lemon law and settled after 6 months.

OCJeff

I would think he meant they (the dealer) bought back the car as a lemon.

dkay007

In Ontario we only have CAMVAP (like a Lemon law) but I'm not going to escalate it to this point just yet (unless I get some funny business). I'm hoping they fix the issue and it never happens again, but I won't take BS.

dkay007

Still no "real" update -- only thing I got from MB today was that there are a tremendous amount of codes; abnormal amounts. That makes me feel better...

bigben320e

You got that right, nor does price mean quality. Especially these days.

Yeah, I noticed that as well.

I know you are being sarcastic...but keep us updated on this. Seems more cases like this are noted on MBW that usual lately. Hope they work this out for you in an expeditious manner.

c32///

wow, paying that much and this happening is horrible service. never liked mercedes mississauga, if oakville isn't far from you, after you resolve this id suggest you bring it to them. they are miles apart from customer experience and wayy nicer

dkay007

No, it is not far from me. The sales rep (Joe) has been great so far but service is a bit sketchy. I feel like they know something, but they do not want me to know until a decision is made by head office. Not sure what head office has anything to do with it. Obviously the car has NO MODS, it was freaken 3 days old when it died on me.

What I'm worried about is the alarming amount of codes that the car has returned (what service said). Now they are going thru the car logs...etc, prob trying find anyway to pin this on me.

The best service to date was at Budd's BMW, by far the best experience I had.

P.S. A smaller issue that happened on day 1 after I washed the car (live in a new area, a lot of construction) is condensation in the light. The day the car broke down I was going to get that light checked out by Benz...lol, awesome luck eh!

dkay007

Ya, I don't think it would be this simple. Once you sign the paper work on delivery its jumping through fire to get any done right.

Now I'm almost convinced that I should have gone with an RS5 and not the C63. The Audi gods have punished me What a terrible experience so far...

w202mylove

I disapprove the way your dealership threats you. I'm sure they would thread you far more polite and useful in germany. If you still have this feeling after let's say a couple of weeks contact AMG germany by yourself. it doesn't seem they really give a f&_)ck about your experience with the car. It's an expensive car they should kiss your feed

Fung63

havent dealt with MB mississauga or oakville but MB burlington is pretty good. If you want to go the other direction, I know the guys up at MB newmarket very well. They will definitely not BS you at all.... give you the straight goods on whats up with your car.

either good luck with getting it resolved. I'm sure MB is as anxious as you are to get this whole fiasco behind them.

dkay007

So MB is saying the car was NOT calibrated properly and one of the sensors caused a bunch of wacky codes. HOWEVER, the reason head office got involved was because MB thought I tuned the car (like I said looking for a way to pin this on me, felt it from a mile). I did not do anything to the car -- NO CPU TUNE, so they fixed it.

What I loved about BMW is that my dealer was affiliated with Dinan and they tuned the car for me before delivery with a Dinan stage 2 package so it was all under warranty, AMG needs the same option for the car buffs. In conclusion, for those of you who want to tune your cars, be careful -- MB will look for it and void your warranty.

I pick up the car tomorrow, I'll see how it runs and report back.

Fung63

good to hear they will fix it.

as for tunes... my local mb gave me a contact with renntech when i inquired about tuning lol... guess they are all different

Swoody

I agree that it does suck that your brand new car crapped out on you and I am glad that they are going to fix it....What I have to say though, is that ANY manufacturer will go over a car with with a fine tooth comb to figure out a failure so early on, and yes if in fact they find something like a tune they will not claim responsibility for the failure. Anyone doing a tune to a vehicle while under warranty, that is not a factory sponsored tune (ie. Dinan) knows this going in or damn well should. Obviously you don't/didn't have a tune, but they still need to examine all possibilities. I don't get all the negativity in the thread towards the dealership as I am sure they were just doing exactly as they were told. We all answer to someone. Anyway as I say, glad it is (seemingly) going to be all worked out. Good Luck

dkay007

I agree that the dealer shouldn't fix someones problem (like a 3rd party tune causing an issue) but its how "service" handled it. They should of been upfront with me and told me, the issue is "X" but we need to follow protocol to see if you tuned it or modified it...etc and not keep me in the dark making it seem like there was 100's of things wrong and than come out at the end stating we spent the last 3 days just looking for patterns to see if the CPU was tuned at any point.

Note, the sales rep was nothing but helpful through this process, but I do have an issue with the service side of things.

dkay007

I just want to be back on the road problem free enjoying the rest of the summer :P

VaclavSV

Victoria star motors in Waterloo is a private dealer (no really affiliated with MB Head office) they have AMG performance techs and had no issue telling me what the codes were for my transmission and they are ok with ECU tunes and various mods!! I highly recommend you find a private MB dealer as they are better equipped to service a modded benz!

SLS Qatar

Sorry about that . I hope it gets fixed soon. Please keep us updated on what happens.

Mischievous M

How long before everything is resolved accordingly? I am a lil taken back with the level of service extended to you guys in the US. Not sure how and why there is a difference in the pre-delivery of the vehicle and/or customer service. I just doesnt make sense if the dealership is claiming that there is a flaw in the coding of the vehicle's ECU? Hmmmm... Have you tried recommending them to expedite a replacement programmed ECU for your vehicle.

The only reason i've made a switch to Merc is because the dealership is owned by a family friend and given their monopoly in our lil country, they wouldn't want to risk their reputation.

Swoody

I hear that LOUD and Clear!! I have been away from mine since June 20th and will not be home until early Oct! Not quite 1500 miles on it!!

dkay007

Picked up the car and it seems to be running great so far. Lets see how it holds!

For the inconvenience Benz of Mississauga will make the 20K maintenance FREE of charge

Mort

Good news hope it stays running strong.

I think it should be a 15000 maintenance for a C63? Your information display will give you a heads up before hand. If you look in your service menu it will tell you when the next service is due.

Jycke

First time i drove mine on the highway the whole car started shaking. First i thought the surface was just uneven since there was construction work but then i pulled over and looked under the hood and the engine was shaking like crazy. Then came to tow-truck.

Sorry to hear about it though. Shouldn't be this way obviously. Hope they get it sorted out soon.

DuaneC63

Given all the electronic complexities of the these cars, I won't go to crasy just yet. Mine had an issue with occationally not starting. Turn out it was just a bad tranny position sensor making the engine thinking it was in gear. Just in case, get the extended factory warranty if you plan to keep this awhile.

CoolBDPhenom03

As long as it's not mechanical...