Anyone ever have to return good to them because they are damaged? or don't fit ? I am trying to reach them and they do not have a phone # nor do they respond to my e-mail that requires a quick repsonce because my car is in the body shop !

 

I tried 2 years ago. They never replied my email about returning their products. They replied me only when I was interested in purchasing the items.

 

Yep. I tried contact for purchasing one of their diffuser, they never reply at all....

 

Emailed 3 times for some of their products not a single reply back lol

 

I'm seeing a trend here.....I have started a payment dispute via paypal. I''m out a 1000 bucks if they do not do right by me. But I will blog away on this one boys!

keep you posted !

 

they always replied to my email inquiries. i never bought anything from them, though, so dont have any product return experiences to share.

 

I have ordered 2(two) different shipments from them. 4(four) pieces in all, with a 5(five) month gap in between the orders. I have had no issues contacting them or in getting a response. All products were as advertised and fir great. I was kind of shocked hearing this. I have ZERO connections to them, other than being a customer.

Not sure what to tell you. Just wanted to give you my experience with them. Sorry, that sucks!

 

I was contacted by them today and they are making good on all issues! If I have to say anything bad about the situation is that no one has a phone number to actually speak with someone. So when I'm in a urgent spot, like this I am un able to get to a fast resolution. But I will stand up and say they are stand up guys!

 

Glad u got ur problem taken care off C63INTORONTO. What was the issue? Broken diffuser?

 

Their Carlson front diffuser doesn't fit by 1/2" and has stress fractures and one of the carbon side vents is cracked also!

 

that sux. do you mean it doesn't reach all the way around to the front of the wheel well?

 

Like the whole unit is too short....like the whole width of the car....

 

Jame's a great guy. I bought a lot of CF stuff from him. Some of JL products fit perfect, while others may not. For me, any time I address such issue about flaws, he'd take care of me. I can't ask for more. Sorry to hear about others' complaints about their customer service. Just give him some time to reply to you is all I can say.

 

must've been weird to discover that, to say the least.

 

Well for sure....tried from several different angles...no luck!

 

ohhh....well at least it's minor issues

i guess their QC department missed those

 

Interesting that i stumbled across this post while googling JL-Motoring..I recently purchased a Carbon Fiber Diffuser from JL for my CL550 to accomadate a Mesiterschaft exhasut..and the Diffuser doesn't fit.
It's approx 1 inch too small ( Width wise).
I sent them an email requested an RMA..I find odd they don't have a phone number.

 

Told Everyone that I would update this as it went along. Well the date has past where paypal can do anything anf the parts went back to JL " JAMES" and now I can not get a response from him on the status of my replacement parts. I have sent more than 4 emails over the last 2 weeks.....is this guy f**king with me or what? if someone knows who this "James" is maybe you could but a bee up his but for me before I completely distroy his integrity on this site.

 

^^ I'll txt James about this. I'm sure he's not messing with you. He's probably very busy or something.

 

Thanks man.....Just want to get this done!

 

James just got back to me. He'll contact you soon.

 

It seems to be a trend in this business. Everyone I have dealt with with the exception of Weistec has slacked off with their customer service. I'm currently dealing with a shop that doesn't bother to call me back and I am looking to give them money for DIY stuff. What's the matter with shops these days?

 

and I thought the economy was bad....

 

Apparently not.... We all drive C63s and pay a retarded amount of money to fill them up with gas.... Every couple of days =Op