Eurocharged Memorial Day Sale Group buy- $699 handheld and tune
06-03-2014, 03:58 PM
#101
Super Member
I have been asking this question for some time now and while I understand the process might be super easy, I don't want to plug in the handheld without knowing what to do exactly.
Can you please provide instructions? Once I plug in the handheld, which file do I pull out and how do I do that?
06-03-2014, 04:10 PM
#102
MBWorld Fanatic!
06-03-2014, 06:02 PM
#103
Junior Member
Join Date: Mar 2014
Posts: 33
Likes: 0
Received 0 Likes
on
0 Posts
C63
Message to eurocharged re problem
I had just ordered the ecu retune and got confirmation of payment last night.
The car's engine developed a ticking noise, and I sent this pm to eurocharged, requesting that I be refunded as I would like to wait for the engine issue to be fully sorted out.
"Unfortunately, this am the engine has suddenly developed a loud ticking noise, just took it to the dealer to have this assessed. I am concerned that this may be a valve lifter issue, or worse. The car is just 15000 miles old. Given this current uncertainty, I would like to wait on the ECU retune. Can I rescind the order and request the amount back- i sent it via paypal. This is not buyers remorse and is a genuine problem that I am having to deal with, and should be a very reasonable request as the processing of the order has not been done. If the car runs fine for a while after repair, then I will look into the ecu retune again. Thank you very much."
The car's engine developed a ticking noise, and I sent this pm to eurocharged, requesting that I be refunded as I would like to wait for the engine issue to be fully sorted out.
"Unfortunately, this am the engine has suddenly developed a loud ticking noise, just took it to the dealer to have this assessed. I am concerned that this may be a valve lifter issue, or worse. The car is just 15000 miles old. Given this current uncertainty, I would like to wait on the ECU retune. Can I rescind the order and request the amount back- i sent it via paypal. This is not buyers remorse and is a genuine problem that I am having to deal with, and should be a very reasonable request as the processing of the order has not been done. If the car runs fine for a while after repair, then I will look into the ecu retune again. Thank you very much."
06-03-2014, 08:18 PM
#106
Member
06-03-2014, 08:30 PM
#107
Member
Join Date: May 2014
Location: San Diego, CA
Posts: 99
Likes: 0
Received 0 Likes
on
0 Posts
09 c63 P30
06-03-2014, 09:27 PM
#108
06-03-2014, 09:32 PM
#109
Member
06-03-2014, 10:42 PM
#110
Senior Member
Jealous!!! Stil waiting on my tracking number!!!
06-03-2014, 11:20 PM
#111
MBWorld Fanatic!
Jerry is awesome. I am away from my car for work until Saturday, but I want the v5 tune when I get home (currently have v4). I looked in my sent folder in my email and the original file was still there. So I sent that to Jerry and within 10 minutes he has me the new v5 tune! Awesome customer service. I can't wait to get home and try it!
06-04-2014, 12:46 AM
#112
MBWorld Fanatic!
I have an EC tune V2 with long tube headers and no cats. Will V5 work for me and can I ship my ECU to you guys and get it updated? I don't own a handheld device?
06-04-2014, 11:27 AM
#113
Junior Member
Join Date: Mar 2014
Posts: 33
Likes: 0
Received 0 Likes
on
0 Posts
C63
Follow up on rescinding the order for engine issues prior to the tune
I wanted you all to know about excellent response I got from eurocharged after my engine tick issue as posted above. Here is my response to an email from Phillip @ eurocharged.
"Thank you Philip for getting back promptly, and for agreeing to rescind my order/returning my amount- great customer service.
As discussed over the phone, I would like 1 week to see how the engine works, after the dealer completes their check of the engine today, to decide whether i want to go ahead with the tune. I will contact you next week. Again, thank you for all of the above and agreeing to wait for a week or so at the same price or money back.
I will post this on the boards to tell folks about your excellent customer service.
Regards"
"Thank you Philip for getting back promptly, and for agreeing to rescind my order/returning my amount- great customer service.
As discussed over the phone, I would like 1 week to see how the engine works, after the dealer completes their check of the engine today, to decide whether i want to go ahead with the tune. I will contact you next week. Again, thank you for all of the above and agreeing to wait for a week or so at the same price or money back.
I will post this on the boards to tell folks about your excellent customer service.
Regards"
!! 
06-04-2014, 03:22 PM
#115
SPONSOR
Thread Starter
Join Date: Jul 2007
Location: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Posts: 5,459
Received 149 Likes
on
109 Posts
Eurocharged Performance ML63 and TT lambo
I wanted you all to know about excellent response I got from eurocharged after my engine tick issue as posted above. Here is my response to an email from Phillip @ eurocharged.
"Thank you Philip for getting back promptly, and for agreeing to rescind my order/returning my amount- great customer service.
As discussed over the phone, I would like 1 week to see how the engine works, after the dealer completes their check of the engine today, to decide whether i want to go ahead with the tune. I will contact you next week. Again, thank you for all of the above and agreeing to wait for a week or so at the same price or money back.
I will post this on the boards to tell folks about your excellent customer service.
Regards"
"Thank you Philip for getting back promptly, and for agreeing to rescind my order/returning my amount- great customer service.
As discussed over the phone, I would like 1 week to see how the engine works, after the dealer completes their check of the engine today, to decide whether i want to go ahead with the tune. I will contact you next week. Again, thank you for all of the above and agreeing to wait for a week or so at the same price or money back.
I will post this on the boards to tell folks about your excellent customer service.
Regards"
06-04-2014, 03:50 PM
#116
Super Member
I have a V4 and want to get the V5 tune file
I have been asking this question for some time now and while I understand the process might be super easy, I don't want to plug in the handheld without knowing what to do exactly.
Can you please provide instructions? Once I plug in the handheld, which file do I pull out and how do I do that?
I have been asking this question for some time now and while I understand the process might be super easy, I don't want to plug in the handheld without knowing what to do exactly.
Can you please provide instructions? Once I plug in the handheld, which file do I pull out and how do I do that?
06-04-2014, 04:23 PM
#117
SPONSOR
Thread Starter
Join Date: Jul 2007
Location: Houston/ Austin /Toronto / UAE / Minneapolis / Orlando /Cincinnati
Posts: 5,459
Received 149 Likes
on
109 Posts
Eurocharged Performance ML63 and TT lambo
that make sense?
06-04-2014, 04:46 PM
#118
Super Member
just send us the oem file the same way you did when we first tuned. No need to read off the car, just off the handheld and desktop software (dimsport) You might already have the myg.fpf stored in email/folder on your desktop. We just need that as well as what mods are on the car/elevation/location/gas ran.
that make sense?
that make sense?
06-04-2014, 07:04 PM
#119
Senior Member
I am a bit confused, I always thought that the "claimed" 540BHP seemed a lot, but that is what it states on the Eurocharged website. So it is not actually 540BHP but 525-530BHP?
Also another thing is the pulley is available for purchase for our C63's on the Eurocharged website here http://www.eurocharged.com/products/...-pulley-detail but your post says it is not available? I am just a bit confused since I do look forward in purchasing the pulley in the future
Still curious....
Last edited by BiturboSF; 06-04-2014 at 07:07 PM.
06-06-2014, 12:44 AM
#125
Member
Join Date: Nov 2003
Location: Santa Clara, CA
Posts: 109
Likes: 0
Received 0 Likes
on
0 Posts
2000 C280
