Has anyone heard from Weistec? My car died!
Thread Starter
Super Member
Joined: Jan 2011
Posts: 666
Likes: 3
2015 CLS63 S-AMG
Has anyone heard from Weistec? My car died!
I was on Lake Shore Dr for 4-5 hours trying to get my car to start back up with no luck. When merging, I did a short little pull and about 5-10 seconds after letting off my car just died while cruising. Thank god there was a little emergency lane and I was able to pull over safely. I tired absolutely everything to get the car started, I even put a new battery in it with no luck! At around 1am I gave up and had it towed to my shop. Funny thing is I have only put about 100 miles on it since I got the car back from Weistec so not really sure what could be the issue. Hoping to find out more in the next couple days, but I am waiting to hear back from Wiestec, I have sent emails and texted Steve with no response. Any ideas why it would turn back on?
Super Member
Joined: Jun 2014
Posts: 568
Likes: 20
From: Silver Spring, MD
'18 Audi A4
I'm guessing you had your car supercharged by them? You're not being descriptive of what you had done to the car other than it just died on you. With these cars, hard to say with all the electronic nannys and gizmos. Are you at least getting anything on the dash panel? CEL or something to that effect?
MBWorld Fanatic!
Joined: Jan 2008
Posts: 6,621
Likes: 55
From: Naperville, IL/Chicago
2008 CLK63 Black Series 2012 C63 Black Series 2014 SLS Black Series
I was on Lake Shore Dr for 4-5 hours trying to get my car to start back up with no luck. When merging, I did a short little pull and about 5-10 seconds after letting off my car just died while cruising. Thank god there was a little emergency lane and I was able to pull over safely. I tired absolutely everything to get the car started, I even put a new battery in it with no luck! At around 1am I gave up and had it towed to my shop. Funny thing is I have only put about 100 miles on it since I got the car back from Weistec so not really sure what could be the issue. Hoping to find out more in the next couple days, but I am waiting to hear back from Wiestec, I have sent emails and texted Steve with no response. Any ideas why it would turn back on?
Now...give us more info on " MyCar Died", your description is VERY vague. Does it crank at all? Any CEL's? What type of work did Wesitec recently do to it? If you had something rebuilt a 10 second WOT pull is probably not the smartest thing to do with under 100 miles on it.
Last edited by jrcart; Sep 10, 2014 at 12:11 PM.
Thread Starter
Super Member
Joined: Jan 2011
Posts: 666
Likes: 3
2015 CLS63 S-AMG
I'm guessing you had your car supercharged by them? You're not being descriptive of what you had done to the car other than it just died on you. With these cars, hard to say with all the electronic nannys and gizmos. Are you at least getting anything on the dash panel? CEL or something to that effect?
Weistec Stage 3, 6.3L AMG M156 Supercharger System
Weistec M156 Forged Pistons and Billet Rods
Weistec 722.9 Bullet Proof Trans
Weistec 722.9 Valve Body and TCU Upgrade
Weistec M156 CNC Ported Heads
Weistec M156 Head Studs
Weistec Trunk Ice Tank
Weistec M156 Oil - Air Separator
Weistec M156 High Flow Air Filters
MBH Long-tubes & X-Pipe
Evosport Rotors
Quaife LSD
KW v3 Coilovers
Dad’s CF Hood
Carbon Fiber Air Intake
With the history i have built with them over the past year, i have learned to talk with Steve directly.
I sent the email to them last week and texted Steve yesterday.
Former Vendor of MBWorld
Joined: Dec 2010
Posts: 585
Likes: 29
From: Anaheim California
Weistec
Just give us a call during our business hours or send tech@weistec.com and email. We have a ticket system and our average response time is far less than a day. Your current approach is not the best way to handle the situation.
We have been in contact with your installing shop, and last we heard, you were out of the country and we were waiting on an answer on how you would like to proceed with the issues your car has.
Weistec Engineering
We have been in contact with your installing shop, and last we heard, you were out of the country and we were waiting on an answer on how you would like to proceed with the issues your car has.
Weistec Engineering
MBWorld Fanatic!
Joined: Jan 2008
Posts: 6,621
Likes: 55
From: Naperville, IL/Chicago
2008 CLK63 Black Series 2012 C63 Black Series 2014 SLS Black Series
Trending Topics
MBWorld Fanatic!
Joined: Dec 2012
Posts: 6,775
Likes: 1,152
From: NY
E63S | X5
Just give us a call during our business hours or send tech@weistec.com and email. We have a ticket system and our average response time is far less than a day. Your current approach is not the best way to handle the situation.
With that history you mentioned I wouldn't have used the thread title and been so vague, but I understand the frustration of having a top tier type of car and not getting the response you want in the manner you prefer.
Seems like your shop and Weistec are on it already. Shouldn't be long until you're back on the road!
MB World Stories
The Best of Mercedes & AMG
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)
Verdad Gallardo
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
MBWorld Fanatic!
Joined: Sep 2013
Posts: 1,673
Likes: 4
From: Pittsburgh
C63 AMG
I know you have quite a beast of a car, and I hope your issues get fixed quickly!
With that history you mentioned I wouldn't have used the thread title and been so vague, but I understand the frustration of having a top tier type of car and not getting the response you want in the manner you prefer.
Seems like your shop and Weistec are on it already. Shouldn't be long until you're back on the road!
With that history you mentioned I wouldn't have used the thread title and been so vague, but I understand the frustration of having a top tier type of car and not getting the response you want in the manner you prefer.
Seems like your shop and Weistec are on it already. Shouldn't be long until you're back on the road!
But as stated the thread doesn't grant much more than a vague description.
Product quality takes you so far, service keeps the business in motion.
Nice work chiming in though Weistec, I'm sure she will be fixed in a jiffy.
MBWorld Fanatic!
Joined: Jun 2008
Posts: 4,455
Likes: 31
From: Ny
Anything W/4Wheels
Something like his happened to me. it turned out to be the key and the ignition went into some security mode.
No dash lights no sound and steering wheel couldn't get it unlocked . Had the car towed to dealer problem fixed in 1 day.
GL with u fix u car build Is sick.
No dash lights no sound and steering wheel couldn't get it unlocked . Had the car towed to dealer problem fixed in 1 day.
GL with u fix u car build Is sick.
MBWorld Fanatic!
Joined: Feb 2010
Posts: 4,650
Likes: 74
From: Gdynia, Poland
'08 C63 Estate
Exactly what I was pointing at with my questions.
I had the same issue.
MBWorld Fanatic!
Joined: Dec 2012
Posts: 6,775
Likes: 1,152
From: NY
E63S | X5
I agree to an extent. I don't have Weistec experience but I have a long history of business experience and if I spent $20k on a service that installed high end products in a scenario where the confidence builder was handing out a personal contact, I would then tell you to wipe your *** with your "ticket system"! That contact upon receiving payment better make time for high dollar paying customers!
But as stated the thread doesn't grant much more than a vague description.
Product quality takes you so far, service keeps the business in motion.
Nice work chiming in though Weistec, I'm sure she will be fixed in a jiffy.
But as stated the thread doesn't grant much more than a vague description.
Product quality takes you so far, service keeps the business in motion.
Nice work chiming in though Weistec, I'm sure she will be fixed in a jiffy.
Not to mention they came in here within a day, said they were already handling it, and that should end there.
This was a thought I had, but isn't it strange that it happened while driving? Or is that exactly when it happens?
Thread Starter
Super Member
Joined: Jan 2011
Posts: 666
Likes: 3
2015 CLS63 S-AMG
The car did respond to the key turning but just to be sure I tried both keys and both did not work. I don't recall the radio being on (I tried keeping everything off) but the light would turn on when i opened the door and the lights in the dash that were on.
MBWorld Fanatic!
Joined: Dec 2012
Posts: 6,775
Likes: 1,152
From: NY
E63S | X5
Still not ruling out the key thing because I feel like once triggered the dealer would have to program something regardless of what keys were being used.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 2,087
Likes: 6
360 Modena TT
I agree to an extent. I don't have Weistec experience but I have a long history of business experience and if I spent $20k on a service that installed high end products in a scenario where the confidence builder was handing out a personal contact, I would then tell you to wipe your *** with your "ticket system"! That contact upon receiving payment better make time for high dollar paying customers!
But as stated the thread doesn't grant much more than a vague description.
Product quality takes you so far, service keeps the business in motion.
Nice work chiming in though Weistec, I'm sure she will be fixed in a jiffy.
But as stated the thread doesn't grant much more than a vague description.
Product quality takes you so far, service keeps the business in motion.
Nice work chiming in though Weistec, I'm sure she will be fixed in a jiffy.
Weistec is a stand up company and they have some great customer service
Obviously , Weistec and the shop that did the install seem to be already be taking care of the customer's car
MBWorld Fanatic!
Joined: Sep 2013
Posts: 1,673
Likes: 4
From: Pittsburgh
C63 AMG
You sir are looking at it all wrong. No he is not sleeping with Steve, but you best believe his business contributes to the bank account that pays the bills where Steve lays his head to sleep with whomever he so chooses!
You lose sight of that and kiss your business goodbye.
Btw, op wasn't asking for instant responses, timely manner seems to be what all customers are asking for.
If it takes more than 24 hrs to get your chance in the "ticket" line, makes me wonder how long the line of issues are...
You lose sight of that and kiss your business goodbye.
Btw, op wasn't asking for instant responses, timely manner seems to be what all customers are asking for.
If it takes more than 24 hrs to get your chance in the "ticket" line, makes me wonder how long the line of issues are...
So i'm guessing both you guys have received instant support on every problem you have had in every situation . You guys need to understand that Blown63 is not sleeping with Steve . He is a paying customer like many others have been , including myself . When i first got my car back from Weistec , many moons ago , i had an issue with hesitation and the car would stall . I had to tow it back to my house and wait for a call back from Steve . He called me back the next day and set up a way to get things taken care of but i would have never expected him to answer that call , or any call i ever made to him , within minutes . I would be willing to bet that Jim and Earl don't get their calls answered every time and they have done more business than anyone else .
Weistec is a stand up company and they have some great customer service
Obviously , Weistec and the shop that did the install seem to be already be taking care of the customer's car
Weistec is a stand up company and they have some great customer service
Obviously , Weistec and the shop that did the install seem to be already be taking care of the customer's car
Super Member
Joined: Mar 2012
Posts: 521
Likes: 3
From: North East
2011 C63 AW
When someone comes on here to say that their car is dead after spending a boat load of money on performance upgrades from a brand, it's an opportunity for them to show case great customer service.
Instead, I sensed a reprimand. Hardly hospitable and if I were in the guys shoes I'd be pissed even more. I'm not talking about a lawn mower that doesn't work. He broke down on the side of a highway right after the upgrades were added. His TV didn't go out, HIS CAR DIED AND LEFT HIM STRANDED!
No apologies here, and I double down on my point. In this economy, you bend over backwards for customers that give you dispensable income. Don't treat them like they ordered soup and it came out luke warm.
Raise your expectations as a customer. Some of us don't wipe our butts with hundreds.
Instead, I sensed a reprimand. Hardly hospitable and if I were in the guys shoes I'd be pissed even more. I'm not talking about a lawn mower that doesn't work. He broke down on the side of a highway right after the upgrades were added. His TV didn't go out, HIS CAR DIED AND LEFT HIM STRANDED!
No apologies here, and I double down on my point. In this economy, you bend over backwards for customers that give you dispensable income. Don't treat them like they ordered soup and it came out luke warm.
Raise your expectations as a customer. Some of us don't wipe our butts with hundreds.
MBWorld Fanatic!
Joined: Jan 2009
Posts: 2,087
Likes: 6
360 Modena TT
You sir are looking at it all wrong. No he is not sleeping with Steve, but you best believe his business contributes to the bank account that pays the bills where Steve lays his head to sleep with whomever he so chooses!
You lose sight of that and kiss your business goodbye.
Btw, op wasn't asking for instant responses, timely manner seems to be what all customers are asking for.
If it takes more than 24 hrs to get your chance in the "ticket" line, makes me wonder how long the line of issues are...
You lose sight of that and kiss your business goodbye.
Btw, op wasn't asking for instant responses, timely manner seems to be what all customers are asking for.
If it takes more than 24 hrs to get your chance in the "ticket" line, makes me wonder how long the line of issues are...
I see that you have a tune from Eurocharged . I can't imagine that if you called Jerry and he didn't answer , you would say negative things about them . Neither Jerry or Steve are a one man show and they both have plenty of other contacts for their companies .
To me , this sounds like this whole thing got blown way out or proportion due to the wording of the title
MBWorld Fanatic!
Joined: Sep 2013
Posts: 1,673
Likes: 4
From: Pittsburgh
C63 AMG
Text book business ethics right here.
Not sure who sat behind the keyboard that posted up in here from Weistec, but if you are some chap that does nothing more than screen forum issues and or phone calls, this is a guy who spent more than half your yearly salary on MODS for his CAR.
Should he have had to spend an evening screwing with his car that left him stranded on the side of a road, no, but guess what, that is the risk you take for modding! Having said that, when in fact this does happen, customer service and or owner better have better answers than take a ticket and wait you turn. If your products are as great as your purchase prices require them to be, and you want to be big boys, then your customer service and or ability to fix repairs better match it!
Not sure who sat behind the keyboard that posted up in here from Weistec, but if you are some chap that does nothing more than screen forum issues and or phone calls, this is a guy who spent more than half your yearly salary on MODS for his CAR.
Should he have had to spend an evening screwing with his car that left him stranded on the side of a road, no, but guess what, that is the risk you take for modding! Having said that, when in fact this does happen, customer service and or owner better have better answers than take a ticket and wait you turn. If your products are as great as your purchase prices require them to be, and you want to be big boys, then your customer service and or ability to fix repairs better match it!
When someone comes on here to say that their car is dead after spending a boat load of money on performance upgrades from a brand, it's an opportunity for them to show case great customer service.
Instead, I sensed a reprimand. Hardly hospitable and if I were in the guys shoes I'd be pissed even more. I'm not talking about a lawn mower that doesn't work. He broke down on the side of a highway right after the upgrades were added. His TV didn't go out, HIS CAR DIED AND LEFT HIM STRANDED!
No apologies here, and I double down on my point. In this economy, you bend over backwards for customers that give you dispensable income. Don't treat them like they ordered soup and it came out luke warm.
Raise your expectations as a customer. Some of us don't wipe our butts with hundreds.
Instead, I sensed a reprimand. Hardly hospitable and if I were in the guys shoes I'd be pissed even more. I'm not talking about a lawn mower that doesn't work. He broke down on the side of a highway right after the upgrades were added. His TV didn't go out, HIS CAR DIED AND LEFT HIM STRANDED!
No apologies here, and I double down on my point. In this economy, you bend over backwards for customers that give you dispensable income. Don't treat them like they ordered soup and it came out luke warm.
Raise your expectations as a customer. Some of us don't wipe our butts with hundreds.
Last edited by Autosport7; Sep 10, 2014 at 07:29 PM.
Super Member
Joined: Jan 2012
Posts: 564
Likes: 1
From: Australia
AMG
I think this is being blown out of the water.
I can only speak on my behalf on dealing with Weistec and they have been great. I've spent a lot of $$ through them and their support has been second to none!
I think the thread title could have been worded a little bit differently.
From my experience, Weistec does bend over backwards for its customers and they are extremely grateful for customers spending a fortune for quality within their company.
This matter should have been kept privately between you and Weistec. Sometimes things don't happen instantly, just like your motor wouldn't have been built in an hour.
I hope it works out for you, but in my opinion maybe you should've dealt with it differently. I completely understand your frustrations but you need to keep in mind things don't happen with a click of the fingers. Weistec will help you find a solution to your problem i have no doubt about that.
Good Luck
I can only speak on my behalf on dealing with Weistec and they have been great. I've spent a lot of $$ through them and their support has been second to none!
I think the thread title could have been worded a little bit differently.
From my experience, Weistec does bend over backwards for its customers and they are extremely grateful for customers spending a fortune for quality within their company.
This matter should have been kept privately between you and Weistec. Sometimes things don't happen instantly, just like your motor wouldn't have been built in an hour.
I hope it works out for you, but in my opinion maybe you should've dealt with it differently. I completely understand your frustrations but you need to keep in mind things don't happen with a click of the fingers. Weistec will help you find a solution to your problem i have no doubt about that.
Good Luck
MBWorld Fanatic!
Joined: Sep 2013
Posts: 1,673
Likes: 4
From: Pittsburgh
C63 AMG
There were 1-2 times where it almost started, unfortunately i didn't capture that but here is a video.
http://youtu.be/7-o7GeYnP9U
http://youtu.be/7-o7GeYnP9U
Was this taken before or after you installed a new battery?
