The C63S really IS built like rubbish
Super Member
Joined: Jun 2015
Posts: 643
Likes: 92
From: Houston, TX
'15 C63S
Mine is at the dealer for a second time in a few weeks right now trying to address the same driver's side window rattle (same rattle my '08 C63 had) and a nasty loud creak coming from the center-right portion of the dash that acts up anytime the front suspension compresses.
They said they "fixed" both these the first time and put 50 miles on my car and burned an entire tank of gas in doing so. Neither were fixed and obviously now I have brought the car in a second time. Their best explanation for the 50 miles on my car was "these problems can be difficult to diagnose." Bullsh*t, I replicated it for a tech driving it literally 100 feet over the nearest speed bump on the service drive. Just tell me the truth and someone drove it home for the night and probably ragged the crap out of it. How do you burn through an entire tank of gas (of course they did not fill it up, that's how I knew) while only driving 50 miles? Either driving it like a dumbass or leaving it running non-stop for hours on end. Both of which probably happened.
I can't even get a free detail out of them for all that. I was told, "it's very difficult to get a free detail because there's paperwork that must be filled out." Then fill the effing paperwork out! Thanks Park Place Mercedes!
They said they "fixed" both these the first time and put 50 miles on my car and burned an entire tank of gas in doing so. Neither were fixed and obviously now I have brought the car in a second time. Their best explanation for the 50 miles on my car was "these problems can be difficult to diagnose." Bullsh*t, I replicated it for a tech driving it literally 100 feet over the nearest speed bump on the service drive. Just tell me the truth and someone drove it home for the night and probably ragged the crap out of it. How do you burn through an entire tank of gas (of course they did not fill it up, that's how I knew) while only driving 50 miles? Either driving it like a dumbass or leaving it running non-stop for hours on end. Both of which probably happened.
I can't even get a free detail out of them for all that. I was told, "it's very difficult to get a free detail because there's paperwork that must be filled out." Then fill the effing paperwork out! Thanks Park Place Mercedes!
Just playing the devil's advocate here, but "diagnose" and "replicate" are two very different things.
It's one thing to replicate the noise so you can understand what your complaint is, and it is a completely different thing to diagnose what is causing the problem and to fix it.
Don't get me wrong though, I very much understand your frustration.
Member
Joined: Nov 2016
Posts: 133
Likes: 31
From: Oxfordshire UK
2017 AMG C63S Coupe, Triumph 675R Daytona, Triumph Explorer.
Its the same with any new car. Its always a lottery if you get a good or bad one, no matter how much money you spend.
We all want the latest best car, but with that comes no ownership experience and parts that may have had lots of lab testing but limited "real world" road testing. Not to mention all the technical notes and known issues bulletins dealers have for cars that have been around for 5 years.
It took me 18 months to get rid of all the rattles and minor problems with my BMW M3, once resolved it was perfect.
My wifes company Ford Kuga she took delivery of in April decided 1 month in it would start spitting diesel every where from underneath the car.
A friends Aston DB9 had to go back 4 times due to problems that developed over his first 3 months ownership.
Another friend had a Alpha Romeo (which have a rep for problems) and it was trouble free...
Dealers often dont have a clue how to fix it as they dont have the technical notes for known issues yet, plus if your engineer cannot (or is allowed to), think out of the box to problem solve it takes time to resolve problems.
The majority of the rattles in my M3 were resolved by me finding posts by other users sharing their experiences. This is why forums like this are so popular!
Its all part of the fun of new car ownership.
We all want the latest best car, but with that comes no ownership experience and parts that may have had lots of lab testing but limited "real world" road testing. Not to mention all the technical notes and known issues bulletins dealers have for cars that have been around for 5 years.
It took me 18 months to get rid of all the rattles and minor problems with my BMW M3, once resolved it was perfect.
My wifes company Ford Kuga she took delivery of in April decided 1 month in it would start spitting diesel every where from underneath the car.
A friends Aston DB9 had to go back 4 times due to problems that developed over his first 3 months ownership.
Another friend had a Alpha Romeo (which have a rep for problems) and it was trouble free...
Dealers often dont have a clue how to fix it as they dont have the technical notes for known issues yet, plus if your engineer cannot (or is allowed to), think out of the box to problem solve it takes time to resolve problems.
The majority of the rattles in my M3 were resolved by me finding posts by other users sharing their experiences. This is why forums like this are so popular!
Its all part of the fun of new car ownership.
Super Member
Joined: Jul 2013
Posts: 505
Likes: 17
From: Irvine
C204 C63 507, W164 ML63, 996 C4S
Super Member
Joined: Sep 2010
Posts: 738
Likes: 40
From: Dallas, TX
ED1 e63S
Just playing the devil's advocate here, but "diagnose" and "replicate" are two very different things.
It's one thing to replicate the noise so you can understand what your complaint is, and it is a completely different thing to diagnose what is causing the problem and to fix it.
Don't get me wrong though, I very much understand your frustration.
It's one thing to replicate the noise so you can understand what your complaint is, and it is a completely different thing to diagnose what is causing the problem and to fix it.
Don't get me wrong though, I very much understand your frustration.
Senior Member
Joined: Mar 2016
Posts: 406
Likes: 49
C43 Coupe
Have put 2k kms on my 43 coupe, and it has been completely rattle free. Even in - 35 degree weather, no rattles have developed. My ONLY complaint so far is that my passenger side windows squeaks sometimes when I lower it.
Member
Joined: Jun 2016
Posts: 146
Likes: 26
2017 c63 Amg s (almost)
Update: got my car back tonight and took it for a decent drive. It sat out in the 30 degree weather all day today so it had some good time to get cold which makes the creaks very noticeable. After picking it up I immediately noticed a huge difference during normal driving. I went over all the bumps and it's a million times better. It's not perfect by any means but there no consistent noises and all the rattles I told them about were addressed. They did a great job. About all I get now is the occasional creak on big jolting bumps while the car is cold. Seems like it comes from the cold, stiff suspension, and the fact they filled my tires back up with air after putting the new wheels on. Overall very happy and would say my complaints have been taken care of. Well worth giving up the car for 2 days.
MBWorld Fanatic!
Joined: Nov 2015
Posts: 1,095
Likes: 52
C63s
Originally Posted by Tej7
Have put 2k kms on my 43 coupe, and it has been completely rattle free. Even in - 35 degree weather, no rattles have developed. My ONLY complaint so far is that my passenger side windows squeaks sometimes when I lower it.
Member
Joined: Feb 2015
Posts: 124
Likes: 8
From: Belgium
polarwhite AMG C63s W205
Update: got my car back tonight and took it for a decent drive. It sat out in the 30 degree weather all day today so it had some good time to get cold which makes the creaks very noticeable. After picking it up I immediately noticed a huge difference during normal driving. I went over all the bumps and it's a million times better. It's not perfect by any means but there no consistent noises and all the rattles I told them about were addressed. They did a great job. About all I get now is the occasional creak on big jolting bumps while the car is cold. Seems like it comes from the cold, stiff suspension, and the fact they filled my tires back up with air after putting the new wheels on. Overall very happy and would say my complaints have been taken care of. Well worth giving up the car for 2 days.
Can you tell us what they did and how? That would be useful.
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Member
Joined: Jun 2016
Posts: 146
Likes: 26
2017 c63 Amg s (almost)
I'm not sure I didn't watch them do it. That's something you'd have to ask them. I assume the small cheap parts like sunglasses holder were replaced altogether. Some of the vibrations were fixed with small amounts of foam and the rest I couldn't tell ya.
Thread Starter
Member
Joined: Sep 2016
Posts: 92
Likes: 10
Porsche
Bringing this thread to life again to see if anyone has follow-ups. My car is at the dealer and of course they are oblivious to the common problems I am experiencing. First time with MB service and not thrilled so far... Hoping for a positive outcome though although not optimistic. I would love for them to fix at least some of the obvious rattles.
Also, my car is eating coolant. They offered to "top it off" for me. Umm.... I'd like to know where the coolant is going!
Also, my car is eating coolant. They offered to "top it off" for me. Umm.... I'd like to know where the coolant is going!
Senior Member
Joined: Mar 2016
Posts: 406
Likes: 49
C43 Coupe
Bringing this thread to life again to see if anyone has follow-ups. My car is at the dealer and of course they are oblivious to the common problems I am experiencing. First time with MB service and not thrilled so far... Hoping for a positive outcome though although not optimistic. I would love for them to fix at least some of the obvious rattles.
Also, my car is eating coolant. They offered to "top it off" for me. Umm.... I'd like to know where the coolant is going!
Also, my car is eating coolant. They offered to "top it off" for me. Umm.... I'd like to know where the coolant is going!
Member
Joined: Nov 2016
Posts: 179
Likes: 12
C43
Agree on finding another dealer--I just had my car in for some creaks. They had somebody from QC drive the car with me for about 10 minutes to try to figure out where the noises were coming from. He worked with the service techs to track down everything and make sure it was taken care of. They did mention that MB is only paying for 0.5 hours for techs to fix any given rattle, so they have very little incentive to be thorough. If that's true, it's a lousy move by MB.
Thread Starter
Member
Joined: Sep 2016
Posts: 92
Likes: 10
Porsche
The SA tried to get someone to come along with me; no luck after waiting an hour. I showed video from my iPhone to back up my requests.
I had reservations about the service department as soon as I arrived. Definitely a high volume focus. In all honesty, they seem incompetent. I'm having trouble getting in touch with my SA other than his one voicemail stating they are having trouble replicating anything. Hopefully they will not scratch er wash my car like I asked them not to. That would be the icing on the cake... Will find new dealer.
I had reservations about the service department as soon as I arrived. Definitely a high volume focus. In all honesty, they seem incompetent. I'm having trouble getting in touch with my SA other than his one voicemail stating they are having trouble replicating anything. Hopefully they will not scratch er wash my car like I asked them not to. That would be the icing on the cake... Will find new dealer.
Thread Starter
Member
Joined: Sep 2016
Posts: 92
Likes: 10
Porsche
Yep. Need a new dealer. Unbelievably bad.
I didn't pay this much for a car to have crap build quality AND deal with a dealer that is more like a Toyota dealership than anything else. I'm going to talk to their manager today. Within seconds of driving out of the lot could tell that most of the minor issues were not fixed. Plus, to make matters worse, they rubbed my HRE wheels against something, marring them. While I was able to clean it up mostly, I now have a scratch on them that was not there. Aside from a waste of time I will have to do an oil analysis now to see whether the coolant is getting in to the cylinders. It has to be going somewhere...
I have to wonder how many Mercedes owners, especially those that buy 10+ AMG cars are just lemmings. Compared to the Porsche ownership experience, I am very very very very very disappointed. My wife told me that she wished we had purchased the Porsche...
I didn't pay this much for a car to have crap build quality AND deal with a dealer that is more like a Toyota dealership than anything else. I'm going to talk to their manager today. Within seconds of driving out of the lot could tell that most of the minor issues were not fixed. Plus, to make matters worse, they rubbed my HRE wheels against something, marring them. While I was able to clean it up mostly, I now have a scratch on them that was not there. Aside from a waste of time I will have to do an oil analysis now to see whether the coolant is getting in to the cylinders. It has to be going somewhere...
I have to wonder how many Mercedes owners, especially those that buy 10+ AMG cars are just lemmings. Compared to the Porsche ownership experience, I am very very very very very disappointed. My wife told me that she wished we had purchased the Porsche...
Super Member
Joined: Jan 2016
Posts: 537
Likes: 81
From: North NJ
2016 C63S
I have had the exact opposite experience at the dealer. they go out of their way the two times i have visited. had the head tech go for a drive to point out the rattles. fixed/replaced everything with no issues at all. give another dealer a shot before you swear off MB
Thread Starter
Member
Joined: Sep 2016
Posts: 92
Likes: 10
Porsche
To make matters worse... everything in this service department seems like a s@$! show. I had trouble connecting with my SA; as in, they routed me to the wrong person, couldn't get me to voicemail, or just putting me on hold trying to get to voicemail for 10 mins. I tried calling the service manager and you cannot even get ahold of that person either. Is it worth complaining to Mercedes? I mean, this is just bad for the brand. I will put them on the bad dealer list shortly pending resolution. This is all time and money wasted. I forgot how annoying it can be to own a non-Porsche German car!!!
I noticed you are in Northern NJ.. what dealer do you use?
Super Member
Joined: Sep 2014
Posts: 850
Likes: 111
From: NYC
18 E63S
Agree. Going to go to a different dealer. Unfortunately I drive a lot and need a loaner car so I started with the dealer where I purchased the car. I'm not sure how they even allow these vehicles to go back out. The center dash noise is 100% replicable and happens *all the time*. You roll the car 5 feet and it squeaks. I'm okay with them having trouble resolving the electronic buzzing sound coming from my speakers. They didn't fix the rattle though despite me giving them the Mercedes bulletin and playing them a video showing how it vibrates like mad.
To make matters worse... everything in this service department seems like a s@$! show. I had trouble connecting with my SA; as in, they routed me to the wrong person, couldn't get me to voicemail, or just putting me on hold trying to get to voicemail for 10 mins. I tried calling the service manager and you cannot even get ahold of that person either. Is it worth complaining to Mercedes? I mean, this is just bad for the brand. I will put them on the bad dealer list shortly pending resolution. This is all time and money wasted. I forgot how annoying it can be to own a non-Porsche German car!!!
I noticed you are in Northern NJ.. what dealer do you use?
To make matters worse... everything in this service department seems like a s@$! show. I had trouble connecting with my SA; as in, they routed me to the wrong person, couldn't get me to voicemail, or just putting me on hold trying to get to voicemail for 10 mins. I tried calling the service manager and you cannot even get ahold of that person either. Is it worth complaining to Mercedes? I mean, this is just bad for the brand. I will put them on the bad dealer list shortly pending resolution. This is all time and money wasted. I forgot how annoying it can be to own a non-Porsche German car!!!
I noticed you are in Northern NJ.. what dealer do you use?
this is my second AMG . I had no issues with the first one. 3yrs I had it.
also have had excellent experiences with my dealer.
go some were else.
Last edited by tekfoc; Jan 27, 2017 at 12:11 PM.
Member
Joined: Aug 2013
Posts: 230
Likes: 10
From: Chicago
2016 C63 S, 2011 C63 R.I.P.
Agree. Going to go to a different dealer. Unfortunately I drive a lot and need a loaner car so I started with the dealer where I purchased the car. I'm not sure how they even allow these vehicles to go back out. The center dash noise is 100% replicable and happens *all the time*. You roll the car 5 feet and it squeaks. I'm okay with them having trouble resolving the electronic buzzing sound coming from my speakers. They didn't fix the rattle though despite me giving them the Mercedes bulletin and playing them a video showing how it vibrates like mad.
To make matters worse... everything in this service department seems like a s@$! show. I had trouble connecting with my SA; as in, they routed me to the wrong person, couldn't get me to voicemail, or just putting me on hold trying to get to voicemail for 10 mins. I tried calling the service manager and you cannot even get ahold of that person either. Is it worth complaining to Mercedes? I mean, this is just bad for the brand. I will put them on the bad dealer list shortly pending resolution. This is all time and money wasted. I forgot how annoying it can be to own a non-Porsche German car!!!
I noticed you are in Northern NJ.. what dealer do you use?
To make matters worse... everything in this service department seems like a s@$! show. I had trouble connecting with my SA; as in, they routed me to the wrong person, couldn't get me to voicemail, or just putting me on hold trying to get to voicemail for 10 mins. I tried calling the service manager and you cannot even get ahold of that person either. Is it worth complaining to Mercedes? I mean, this is just bad for the brand. I will put them on the bad dealer list shortly pending resolution. This is all time and money wasted. I forgot how annoying it can be to own a non-Porsche German car!!!
I noticed you are in Northern NJ.. what dealer do you use?
Super Member
Joined: Sep 2010
Posts: 738
Likes: 40
From: Dallas, TX
ED1 e63S
Just playing the devil's advocate here, but "diagnose" and "replicate" are two very different things.
It's one thing to replicate the noise so you can understand what your complaint is, and it is a completely different thing to diagnose what is causing the problem and to fix it.
Don't get me wrong though, I very much understand your frustration.
It's one thing to replicate the noise so you can understand what your complaint is, and it is a completely different thing to diagnose what is causing the problem and to fix it.
Don't get me wrong though, I very much understand your frustration.
Super Member
Joined: Sep 2010
Posts: 738
Likes: 40
From: Dallas, TX
ED1 e63S
Agree. Going to go to a different dealer. Unfortunately I drive a lot and need a loaner car so I started with the dealer where I purchased the car. I'm not sure how they even allow these vehicles to go back out. The center dash noise is 100% replicable and happens *all the time*. You roll the car 5 feet and it squeaks. I'm okay with them having trouble resolving the electronic buzzing sound coming from my speakers. They didn't fix the rattle though despite me giving them the Mercedes bulletin and playing them a video showing how it vibrates like mad.
To make matters worse... everything in this service department seems like a s@$! show. I had trouble connecting with my SA; as in, they routed me to the wrong person, couldn't get me to voicemail, or just putting me on hold trying to get to voicemail for 10 mins. I tried calling the service manager and you cannot even get ahold of that person either. Is it worth complaining to Mercedes? I mean, this is just bad for the brand. I will put them on the bad dealer list shortly pending resolution. This is all time and money wasted. I forgot how annoying it can be to own a non-Porsche German car!!!
I noticed you are in Northern NJ.. what dealer do you use?
To make matters worse... everything in this service department seems like a s@$! show. I had trouble connecting with my SA; as in, they routed me to the wrong person, couldn't get me to voicemail, or just putting me on hold trying to get to voicemail for 10 mins. I tried calling the service manager and you cannot even get ahold of that person either. Is it worth complaining to Mercedes? I mean, this is just bad for the brand. I will put them on the bad dealer list shortly pending resolution. This is all time and money wasted. I forgot how annoying it can be to own a non-Porsche German car!!!
I noticed you are in Northern NJ.. what dealer do you use?
Junior Member
Joined: Oct 2018
Posts: 18
Likes: 5
AMG C63S
I had a terrible squeaking noise happen right after I bought my c63s. It drove me nuts! I would literally touch and press things to see which part was making the noise. Nothing seemed to help! It was always coming from the center-Ish, far right area. Finally one day, out of frustration, I happened to touch my garage door opener that I slapped on the visor.... Yeah, guess what was making the noise. Anyway, there are some cricks and squeaks still now, but nothing more than I would expect from a stiff rigid frame car with good brakes. It was the same on my Porsche.
Thread Starter
Member
Joined: Sep 2016
Posts: 92
Likes: 10
Porsche
I had a terrible squeaking noise happen right after I bought my c63s. It drove me nuts! I would literally touch and press things to see which part was making the noise. Nothing seemed to help! It was always coming from the center-Ish, far right area. Finally one day, out of frustration, I happened to touch my garage door opener that I slapped on the visor.... Yeah, guess what was making the noise. Anyway, there are some cricks and squeaks still now, but nothing more than I would expect from a stiff rigid frame car with good brakes. It was the same on my Porsche.
