Rebellion Piggyback Harness: Customer Service?
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Joined: Nov 2008
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G37
Rebellion Piggyback Harness: Customer Service?
Anyone else have problems with the Rebellion harness? I've contacted their customer service via e-mail several times and have not received a response. Are they sponsors on this site? In any case, I read somewhere that they have changed modules due to issues with the previous version. Can someone confirm this and did you receive a replacement from Rebellion. TIA.
Super Member
Joined: May 2014
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EQS 580+ SUV, G550, Porsche Taycan Turbo S, McLaren Artura Spider
Yes, I had my Rebellion piggyback replaced about a year ago after the original started failing due to heat in the engine bay.
The new redesigned piggyback was significantly better constructed and gave me no problems until I switched to the prototype Dinan tune earlier this year, which was just released to the public this month.
They were a bit unresponsive initially but did respond to me eventually, and they made good their promise on remedying the issues I had. That was about a year ago.
The new redesigned piggyback was significantly better constructed and gave me no problems until I switched to the prototype Dinan tune earlier this year, which was just released to the public this month.
They were a bit unresponsive initially but did respond to me eventually, and they made good their promise on remedying the issues I had. That was about a year ago.
Super Member
Joined: Jul 2008
Posts: 583
Likes: 23
From: Colorado
2021 E63 S Sedan
Yes, I had my Rebellion piggyback replaced about a year ago after the original started failing due to heat in the engine bay.
The new redesigned piggyback was significantly better constructed and gave me no problems until I switched to the prototype Dinan tune earlier this year, which was just released to the public this month.
They were a bit unresponsive initially but did respond to me eventually, and they made good their promise on remedying the issues I had. That was about a year ago.
The new redesigned piggyback was significantly better constructed and gave me no problems until I switched to the prototype Dinan tune earlier this year, which was just released to the public this month.
They were a bit unresponsive initially but did respond to me eventually, and they made good their promise on remedying the issues I had. That was about a year ago.
Super Member
Joined: May 2014
Posts: 640
Likes: 70
EQS 580+ SUV, G550, Porsche Taycan Turbo S, McLaren Artura Spider
I can't really comment too much without appearing like I'm bashing one vendor or another. But suffice to say I'm happy with the Dinan tune and wouldn't do any other piggyback tune given it's performance and warranty.
I can't speak to the Vivid piggybacks' tunes, but the external hardware (piggyback + harness) looks exactly like the same coming from Rebellion, both their current one at $1500 and the previous one at $1300. I'd avoid the $1300 one if you were going with Vivid.
I can't speak to the Vivid piggybacks' tunes, but the external hardware (piggyback + harness) looks exactly like the same coming from Rebellion, both their current one at $1500 and the previous one at $1300. I'd avoid the $1300 one if you were going with Vivid.
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Joined: Aug 2011
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CL500
I can't really comment too much without appearing like I'm bashing one vendor or another. But suffice to say I'm happy with the Dinan tune and wouldn't do any other piggyback tune given it's performance and warranty.
I can't speak to the Vivid piggybacks' tunes, but the external hardware (piggyback + harness) looks exactly like the same coming from Rebellion, both their current one at $1500 and the previous one at $1300. I'd avoid the $1300 one if you were going with Vivid.
I can't speak to the Vivid piggybacks' tunes, but the external hardware (piggyback + harness) looks exactly like the same coming from Rebellion, both their current one at $1500 and the previous one at $1300. I'd avoid the $1300 one if you were going with Vivid.
Super Member
Joined: May 2014
Posts: 640
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EQS 580+ SUV, G550, Porsche Taycan Turbo S, McLaren Artura Spider
You would be correct in that assumption, at least from a hardware standpoint. Now whether each individual disti also customizes the tune provided, that's up in the air. AFAIK Rebellion did play around with the tune. Don't know about Vivid.
Dinan's is all in-house. I've been rocking a 3D printed housing for their custom board for the last six months.
Dinan's is all in-house. I've been rocking a 3D printed housing for their custom board for the last six months.
Junior Member
Joined: Feb 2016
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AMG C63
OP: Did you get this resolved? I just heard back from them and they want me to send my harness to them for repair. I'm not sure I agree with a repair since it will also cost me about $180 to mail the thing to the UK. I might just "eat" my loss on this one and go with Dinan. Lesson learned is always go with local or domestic if maintenance or warrantee work might be required. That's my warning to others looking at this box.
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Super Member
Joined: Mar 2016
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C63S
OP: Did you get this resolved? I just heard back from them and they want me to send my harness to them for repair. I'm not sure I agree with a repair since it will also cost me about $180 to mail the thing to the UK. I might just "eat" my loss on this one and go with Dinan. Lesson learned is always go with local or domestic if maintenance or warrantee work might be required. That's my warning to others looking at this box.
Dont cut your losses, if it's faulty request a full refund.
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