Andy_A

We own a 2017 C63S coupe. About (4) months ago we had a issue with the navigation screen going totally blank as if it were shut off. The dealership replaced the screen and updated the software. Today we had an issue that my wife was using the navigation system, I called her on the cell phone and the screen went blank. It did however start to work again. I attempted to simulate the issue but was unable to do so. Anyone else have similar issues?

Thanks in advance.

BrownDog09

amg8

Its rare but yes this happened to me 2 to 3 times since ownership about a year.

Slack Beries

Twice in about a year and a half the screen went black. The computer was still working because I could hear Bluetooth streaming. The solution in my case was to reset the computer (by holding the disc eject button for about ten seconds, you'll hear the power cut if the engine isn't on) and then turning the display back on (by just pressing down the volume scroll-wheel, the wheel is also a button that powers the display).

Andy_A

Thanks to all for the responses. We made an appointment at the dealer. Hopefully, there was a code stored for the error.

amg8

Yeah there are a couple of quirky electrical gremlins with the W205s. Another one is from time to time, I lose all my Individual settings. It resets back to default all by itself. Or sometimes, I can't even switch to Individual mode.

But good luck to you sir, I hope the dealership is able to fix it for you.

HarrySeaward

Locate the volume wheel on the center console - then push it in.

4LTwinTurbo

Screen sometimes doesnt turn on right away or goes black in my 17 coupe too. Also when this happens the individual drive mode settings go back to their default.

wolfe155

i have an early model 17 and its been doing this a lot lately. Last year i remember it maybe happening two or three times. I just got it out of winter storage 2 weeks ago and its happened 4 or 5 times. Twice i even turned the car off and on, hit the power button a bunch of time and it still wont work. What finally got it working both times was putting it in reverse so the back up camera would turn on, then after I put it back in drive the nav would come back like nothing happened. Also one of the times i couldn't change the engine mode out of comfort even after the screen started back up. I had to restart the car yet again before the worked.

Alexpark911

Apparently with all these high tech computers and sensors are super sensitive with voltage. My issue was that my battery was running low wattage, so they replace the battery. Problem solved.

ethanhooo

Andy_A

If I am not mistaken the entire Screen was replaced and all has been fine since.

sjsperry

Dude! Thank you so much! I was freaking out because I just bought this car a week ago (certified so u would think there wouldn't be problems so quickly) and I have a super hot date later, but this worked for me too. Crisis averted!

lovepower1

ethanhooo

lovepower1

C6Jeff

My CLS63S had the same issue quite a few times and was replaced more than once. They finally got it fixed though I don't know what they had to do other than replace the module.

Reeslan

Hi guys, I have this same problem with my E63s from 2017.
Mercedes have refused to help with this problem.
Does anyone have some papers/courtdocuments where its stated that it is a factory fault or that you have got it replaced?
Would really help me!
Thanks in advance

Reeslan

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