I've not received an updated pricing invoice since I went back and had the dealer add the 3rd component into the order. I requested an updated invoice yesterday but have not received it yet. I am going to assume it's listed as full price for now, hope that it is prorated, and be prepared to fight for it being prorated otherwise.

Getting the updated pricing combination is what I meant by "hopefully I will be able to see that later this week". I'll share it when I get it.

-j

 

I paid full price for the 3 but they are either giving me a 3500$ credit or letting me wait to get the 2020 side inserts in the aero design in cf when it is available. The cost of the regular side inserts in carbon is 3500$. They haven’t forced me to do either yet. So I am still waiting for the 2020 aero part to be available. They don’t expect it to be available for another 4 months or so

 

Any updates to this?
From your post, I am led to believe that the 2020 model will come with carbon fiber side inserts if you get both the Aero package and carbon fiber package

 

My car is in the shop now getting the side inserts installed. They ordered the parts once and the gloss blacks ones arrive, so they reordered them. They arrived and were going to install them last Wednesday, but it turns out only a body shop could do the work. They are glued on it seems. I saw how the broke the olds ones off and then realized this was body shop work. Now it turns out they need some other part, which will need to be ordered. Once it's all done I'll try to get a list of all the part numbers that were needed to complete the job. Even with all the parts, this is a couple day job at a body shop.

 

It's been a while since we discussed this issue. Has anybody come to any kind of resolution on the gloss black vs carbon fiber side sills? I took it up with MBUSA, and I finally spoke with their manager who has been looking into the issue. They are adamant that the side sills are supposed to be gloss black with the aero package even if you add the CF II package and that this information was available to dealerships etc. I explained to him that nobody was able to give confirmation or anything that this is how it's gonna be. The 2020 DOG now clearly states that they are gloss black. Apparently, the side sills are now available in carbon fiber, and the offer to me is $1000 off the parts if I decide to have the gloss black side sills replaced. The cost of the CF side sills is around $3400, not sure if that includes installation, so basically I would have to pay another $2400 to get them in carbon fiber. Definitely not gonna do that. What adds insult to injury is that my car is currently in the shop, partly because the original side sills started to fall off. It's at the body shop now. As @Sullicc4 stated, replacing them is a job for a body shop. They actually had to order the rocker panels last week after they were unable to properly remove the original adhesive to make a good bonding surface for the replacement sills. Supposedly, the new adhesive is gonna be of better quality, but my side sills are still gonna be gloss black. I don't mind them gloss black. I think it works because all the other aero pieces are gloss black on the lower part of the car, so I don't think I even want them in carbon fiber, but the whole thing is just kinda frustrating.

 

My sales manager is supposed to be talking with a MB representative today to move this issue forward. I told my dealership that they could put the gloss black inserts back on and then credit me for the difference in price, as I, like others believe that the side inserts are supposed to be CF. I hope to hear something soon. My car now has CF side inserts, but not Aero Kit CF, and I definitely prefer the Aero Kit inserts even though they hit my legs when getting out of the car. They just look so much better to me.

There was no documentation on this last year, so if MB is saying there was, that isn't true. I watched my SA build the car and it took the configuration. I even had him ask to confirm that the parts would be CF and he couldn't get anyone at MB to help him. Before the car arrived I was the one telling him it might not arrive as it should and that I would want that dealt with. We took pictures of the car when it arrived and he talked with someone at MB on the day of arrival. At that point, even the folks at MB thought that the parts should have been CF and they were trying to order the parts for me. It has been crazy.

I'll let folks know if they come back with CF Aero parts. I'll be happy with Gloss Black and some $$ or CF Aero inserts. Win-Win, but I would like them to get on with it.

Superswiss: Do you have the Gloss Black Inserts and rocker panels part numbers?

 

Yeah, I gave the guy an earful that his claim that this was documented is complete BS. I even have a copy of the 2019 DOG and I offered to send it to him but he ultimately really can't make the decision. From the online configurator to the DOG to the dealerships, this was not documented at all, but it is what it is. I got their offer in writing now, and it wasn't clear to me on the phone, but they actually gave me a $1000 service credit redeemable towards future services or accessories. It expires at the end of next year, but it is essentially a credit as I was looking for, so I consider the issue resolved at this point. I would have preferred to have the credit in the bank, but I'm sure I'll figure something out in the next 12 months to redeem it.

I was wondering what they had put on your car when you last posted. Getting the regular CF side sills would definitely not be something I wanted. The Aero side sills make a big difference optically. Yes, they do make it a bit harder to get in and out of the car, but the looks are worth it. I don't have the part numbers currently. The rocker panels were expected to arrive today and then my car is supposed to be ready on Wednesday. Waiting for an update to hear if the parts arrived. They originally ordered the side sills right away, but weren't expecting that the adhesive wouldn't come off, otherwise they would have ordered the rocker panels right away. Both parts come from Germany and each took about a week. It'll be two weeks and one day on Wednesday since I dropped off the car. Not too bad, but I'm going on a trip over the holidays, so I'm hoping the rocker panels did actually arrive today and I get the car back before I'm leaving. I'll post the part numbers if they are on the invoice.

P.S. BTW, the side sills come unpainted so part of why this has to be done by a body shop is because they have to be painted. Now obviously they'll also have to paint my new rocker panels.

 

I recounted my nightmare dealing with this in another thread a couple of months ago but here's the abbreviated version. MBUSA refused to acknowledge that the CF sills were not on the car because their computer system was telling them they were. Probably because I got the CF packages and the Aero package. Either way I had been promised by my SA that I would not be expected to pay for something that wasn't on the car and I was told the CF package should convert the sills when I ordered it. So there may have been an error from MBUSA to the dealer in explaining what does and doesn't come with the packages but that was not conveyed to me and I refused to take delivery of the car until they got me an answer. MBUSA essentially told the dealer to pound sand and so the dealer gave me a credit on the purchase price and I let them deal with MBUSA after I was gone.

FWIW - there is an absurd amount of confusion between MBUSA, their own AMG sales reps and the dealers and their own salespeople. No one was able to provide a correct answer and no one was aware of the issue so every time we got ahold of a new person we had to start from scratch. It was ridiculous to say the least. So I'm keeping the gloss black sills and happy I took the credit.

Also my drivers side sill was coming off on one end when I picked it up but it went in for PPF two days later and they fixed it for me. Sounds pretty common.

 

Yeah, clearly one side doesn't know what the other does. Kicker came this morning in the email. Apparently the original offer in writing was wrong. It's not a $1000 service credit, but as he said originally on the phone it would only be a credit towards me spending even more money to get the carbon side sills. At this point, I'm not even trusting him that the Aero side sills are actually available in carbon fiber as the 2020s still get gloss black ones, although as opposed to your situation, they did acknowledge that my side sills are gloss black. I wrote back a stern email and how insulting the offer is and threatened legal action against MBUSA. I don't think there will be any resolution on this and frankly it's not worth the time to take this further, but I'll remember it when time comes to buy a new car. I am getting some Schadenfreude out of the fact that they are getting a bill now for fixing my original side sills. I would be wary of your PPF place fixing it. Apparently, the original adhesive is crap.

 

Sorry to hear about how they are handling this Superswiss. It always amazes me that dealers are not more involved in forums like this. If they were, they would see that you are passionate about the car and provide great information back to the community. They would understand that they should take care of folks such as yourself. As a sales manager myself, I hate to see silly mistakes being made like this that could hurt their brand when it isn't necessary. The dealer and MB need to do the right thing.

My dealer sent a note today indicating that they have ordered my parts. We shall see if they ordered the correct parts and if they get this done. We shall also see if they stick to the plan and provide me $1K in service/parts/accessories. After all, we've paid these parts as far as we could tell. I would have made different choices had they documented this properly and shown that these pieces were not CF. I likely would have gone Brilliant Blue with the night package and saved a ton of money.

I'll update once the parts come in and have a chance to discuss it with the dealer.

 

The parts did eventually arrive and they were installed on the car. So, the car is back to the original condition that it arrived in.

When I inquired about getting my credit for parts or service, the dealership began to equivocate. The wanted to talk with MBUS again, etc. Long story short, they came back and said they would offer nothing. They put this back on MBUS, who after repeated calls agreed to provide a credit for a Service A. So, they provided a credit for $200.

Needless to say, I'm disappointed in both the dealership and MBUS. They accepted an order they couldn't deliver upon, and MBUS and the dealership kept pointing the finger at each other. When I was ordering I discussed this issue before placing my order with the dealership. I showed them information that folks on this forum provided about this issue, and I was assured they would stand by me to ensure satisfaction to the deal we discussed. Sadly, that didn't happen. In my case, they ordered CF parts that are not Aero CF parts and had them installed so they made investments. They ordered parts the 1st time and I inspected them before they put them on the car, and told them they were incorrect. They ordered them again, and I again offered to inspect them, but they assured me that they had it right this time. Well, they did get CF parts, just not the Aero parts because they didn't exist, so they had to take them off and put the original back on. So, the dealership is trying to stop the bleeding, but that isn't my problem. They made errors and have decided to cut their losses.

I still enjoy the car. It's been great so far. My wife loves her C43. I always knew I was buying this for the experience and wouldn't be keeping it long term, so my biggest gripe is the loss of sound for the FL C63S. It appears that is the way forward, so I missed the opportunity to get a great-sounding car unless I want an older version, which I do not. I really like the other features of the FL. The car still produces a great sound, just not what it could have been. Some folks like the sound where it is, but I'm in the camp the much prefers the older cars sound.

Will I buy another car from the dealership? No, I will not.
Will i get my car serviced by the dealership? No. This dealership was near where I used to work, and now it's out of the way because I now work from home I do still take my Porsche to Annapolis for service. I could do the same for the C63S, but I will not. I'll have it serviced close to home.
Will I buy another MB? TBD. I do miss having a manual, so that puts MB out of the picture, but I do think they are making really nice cars these days. I could still pick up other used high end AMG's that offer great value for money.

Overall the C63S has been and is a great car. I'll enjoy it for a few more years and then make a decision.

 

Pretty much like my situation turned out. Getting my original sidesills fixed and properly attached turned into a multiple visit headache. The body shop is mostly to blame as they didn't discover one of the replacement sidesills was warped and they just went ahead and stuck it on anyway leaving noticeable gaps. Eventually I got my SA to order a new part and ended up talking to the body shop owner who made it all right. He got involved too late, but now I have his contact information in case I need body work in the future. While all this was going on, I accidentally destroyed the front Aero splitter and the body shop agreed to replace it for free due to my troubles with them, so it sort of worked out in the end. Otherwise I've moved on. My sidesills are sticking on so far, still gloss black, but its not making me enjoy the car any less. I'm antsy for the shelter-at-home to be over, so I can start hitting up the canyons. For now I have to make due with taking my bike out into the hills .