Night pack trim loss of black gloss shine
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Joined: Aug 2012
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From: Pearland, Tx
2020 AMG GTC Coupe & 2018 Macan Turbo
What was their lame excuse? If it happens to mine, I’d be screaming manufacturing defect. Ask to speak to the service manager. If they say no, ask for the general manager. Keep asking until you get the answer you want.
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From: Florida
AMG C63s
MBWorld Fanatic!
Joined: Aug 2012
Posts: 1,218
Likes: 315
From: Pearland, Tx
2020 AMG GTC Coupe & 2018 Macan Turbo
So at least lm not alone!!! Although I’m not sure what you mean by sprinkler water, is that non drinkable stuff not from the main supply? We don’t have that (guess vegas is the desert!!) so I only use tap water to wash it with.
I didn’t get any ceramic coating or anything like that but I did get StarGuard protection applied by the dealership when I purchased it, which reminds me I think that was supposed to give me some extra insurance.
I would be surprised if its caused by clothes rubbing as it feels coarse to touch, I think it just defective and worn away from air / grit when driving then maybe? Either way it shouldn’t do it. You might expect it on an old cheap car but not on an AMG. I think its not fit for purpose. Quite suprising just to have cheap plastic stuck on like that 😜 I think the part is £77, that why I’m so surprised they won’t do it under warranty. Its going to cost the dealership more than that in labour to polish it out surely?
God forbid anything major goes wrong as I have no faith that the warranty is worth anything now.
I didn’t get any ceramic coating or anything like that but I did get StarGuard protection applied by the dealership when I purchased it, which reminds me I think that was supposed to give me some extra insurance.
I would be surprised if its caused by clothes rubbing as it feels coarse to touch, I think it just defective and worn away from air / grit when driving then maybe? Either way it shouldn’t do it. You might expect it on an old cheap car but not on an AMG. I think its not fit for purpose. Quite suprising just to have cheap plastic stuck on like that 😜 I think the part is £77, that why I’m so surprised they won’t do it under warranty. Its going to cost the dealership more than that in labour to polish it out surely?
God forbid anything major goes wrong as I have no faith that the warranty is worth anything now.
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Joined: Jun 2019
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From: Flat Earth
AMG C63s Sedan , AMG C43 , AMG G63 , GLK 250
In your case, The only logical cause (as stated by others) is and as , it is at the same location your legs, would be at when exiting the vehicle, would point directly at Wear.
But just my opinion...
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From: on my way
2012 CLS63
Thread Starter
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Joined: Aug 2020
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C63S AMG
That being said, I don’t think trim on any 1 year old car should wear out from your jeans rubbing on it as you get out of it (if that’s the cause) and I would be shocked if ANY OEM failed to warranty replace it. I wonder how the cheaper makes that offer 5 year warranty compare?
My dealership have been left out to dry by Merc I think on this one, but I guess they need more clout? Anyhow I’ll let you know how they get on with polishing it out although they are not doing it until September (partly mine and their availability).
Last edited by matts-uk; Aug 7, 2020 at 07:10 PM.
MBWorld God!
Joined: Jul 2010
Posts: 31,273
Likes: 3,916
From: on my way
2012 CLS63
Exactly, I know we’re spending the money on the engineering in the car and its a hell of a car, I was expecting more from Merc in terms of customer service.
That being said, I don’t think trim on any 1 year old car should wear out from your jeans rubbing on it as you get out of it (if that’s the cause) and I would be shocked if ANY OEM failed to warranty replace it. I wonder how the cheaper makes that offer 5 year warranty compare?
My dealership have been left out to dry by Merc I think on this one, but I guess they need more clout? Anyhow I’ll let you know how they get on with polishing it out although they are not doing it until September (partly mine and their availability).
That being said, I don’t think trim on any 1 year old car should wear out from your jeans rubbing on it as you get out of it (if that’s the cause) and I would be shocked if ANY OEM failed to warranty replace it. I wonder how the cheaper makes that offer 5 year warranty compare?
My dealership have been left out to dry by Merc I think on this one, but I guess they need more clout? Anyhow I’ll let you know how they get on with polishing it out although they are not doing it until September (partly mine and their availability).
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Joined: Oct 2018
Posts: 156
Likes: 35
2018 c63
Strange then. I do have a piece of front bumper trim that has gone bluey but the whole piece has gone. Going to bring it up tomorrow when dropping off for 2 year service. It’s not going to be my man battle though. Discs and pads all replaced under warrent due to vibration 10k ago, and back exactly the same one year on. Sure they will try to blame me somehow like they did last time and had to kick off. Good luck sorting. Let us know how it gets resolved.
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