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Looking for any ideas as MB techs seem clueless

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Old Jan 24, 2021 | 10:05 AM
  #1  
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2019 C43 AMG
Looking for any ideas as MB techs seem clueless

Hey everyone,

I don't own a C63 but a 2019 C43 (but I do hope to one day...so I'm a little jealous of all of you) but I am looking for any ideas or help from other MB owners as I am getting an odd "grinding" noise that only seems to happen when the boost gauge recedes and right before blow off. I am hoping any of you may have heard of or experienced this noise. I have K&N filters in and besides that everything else is stock.

I put my GoPro inside the engine bay to record the sound. You'll hear the noise around the 4 second mark.

Mysterious Grinding noise:



Timeline since November 10th with local MB dealership here in Calgary trying to fix it:

- Replaced drive shaft centre bearing and rubber mount
- Replaced the left turbo charger assembly, diverter and right side diverter
- Replaced the front axle propeller shaft assembly
- Replace intake and exhaust cam solenoids
- Replaced transmission assembly without the torque converter
- Replaced transmission torque converter
- Replaced flywheel bolts
- Replaced front propeller shaft bolts

Noise is still present and is getting worse which has been acknowledged and confirmed by technician on January 5th 2021.

Not sure what to think anymore and they still have no idea what is causing the noise.
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Old Jan 24, 2021 | 11:27 AM
  #2  
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Trade it in for a c63
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Old Jan 24, 2021 | 11:31 AM
  #3  
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Originally Posted by skratch77
Trade it in for a c63
hahaha the best advice yet
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Old Jan 24, 2021 | 12:01 PM
  #4  
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Originally Posted by gabemcclintock
hahaha the best advice yet
or do a lemon buy back.
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Old Jan 24, 2021 | 12:05 PM
  #5  
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Originally Posted by skratch77
or do a lemon buy back.
Unfortunately here in Canada we don't have "lemon laws" like the USA...which sucks as this situation would definitely fall under the lemon law.
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Old Jan 24, 2021 | 12:39 PM
  #6  
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Originally Posted by gabemcclintock
Hey everyone,

I don't own a C63 but a 2019 C43 (but I do hope to one day...so I'm a little jealous of all of you) but I am looking for any ideas or help from other MB owners as I am getting an odd "grinding" noise that only seems to happen when the boost gauge recedes and right before blow off. I am hoping any of you may have heard of or experienced this noise. I have K&N filters in and besides that everything else is stock.

I put my GoPro inside the engine bay to record the sound. You'll hear the noise around the 4 second mark.

Mysterious Grinding noise:

https://youtu.be/LGqSwAXVlRM


Timeline since November 10th with local MB dealership here in Calgary trying to fix it:

- Replaced drive shaft centre bearing and rubber mount
- Replaced the left turbo charger assembly, diverter and right side diverter
- Replaced the front axle propeller shaft assembly
- Replace intake and exhaust cam solenoids
- Replaced transmission assembly without the torque converter
- Replaced transmission torque converter
- Replaced flywheel bolts
- Replaced front propeller shaft bolts

Noise is still present and is getting worse which has been acknowledged and confirmed by technician on January 5th 2021.

Not sure what to think anymore and they still have no idea what is causing the noise.
What caused all these massive repairs on an almost new car? Is there more to the story?
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Old Jan 24, 2021 | 01:02 PM
  #7  
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Originally Posted by tobeit
What caused all these massive repairs on an almost new car? Is there more to the story?
nope...no more to the story. These are all the items they’ve replaced in hope to fix the abnormal noise and after all this time, shop hours and money the noise is still there.

Hence why I’m looking for any ideas as they don’t seem to have the slightest clue as to what is causing it.

If you can believe it the last thing the tech checked on Friday was the windshield wiper blades....HUH!?!

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Old Jan 24, 2021 | 01:31 PM
  #8  
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Originally Posted by gabemcclintock
nope...no more to the story. These are all the items they’ve replaced in hope to fix the abnormal noise and after all this time, shop hours and money the noise is still there.

Hence why I’m looking for any ideas as they don’t seem to have the slightest clue as to what is causing it.

If you can believe it the last thing the tech checked on Friday was the windshield wiper blades....HUH!?!
Very weird that they do all that to fix a noise like that. Can't blame them for not trying. I think it would help of you systematically figure out when that noise happens to narrow it down. From the video it sounds like when the car is shifting up but that may not be the case. Therefore taking videos at various drive conditions and record them to correlate when it happens may give the tech a glue.
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Old Jan 24, 2021 | 01:44 PM
  #9  
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Originally Posted by tobeit
Very weird that they do all that to fix a noise like that. Can't blame them for not trying. I think it would help of you systematically figure out when that noise happens to narrow it down. From the video it sounds like when the car is shifting up but that may not be the case. Therefore taking videos at various drive conditions and record them to correlate when it happens may give the tech a glue.
No I can't fault them for trying...but after this long and this many parts I am starting to question them.

As for when, it only happens on partial load, slow boost increase and when the boost recedes right before the blow off (you can hear it in the video).

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Old Jan 24, 2021 | 01:50 PM
  #10  
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Originally Posted by gabemcclintock
No I can't fault them for trying...but after this long and this many parts I am starting to question them.

As for when, it only happens on partial load, slow boost increase and when the boost recedes right before the blow off (you can hear it in the video).
Time to take that info, together with the long list of what did not fix it, to a new shop. If it happens right before blow-off that should tell them a lot what it may be and more importantly what not.
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Old Jan 24, 2021 | 01:52 PM
  #11  
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Originally Posted by tobeit
Time to take that info, together with the long list of what did not fix it, to a new shop. If it happens right before blow-off that should tell them a lot what it may be and more importantly what not.
Yes this is where I am at right now. 74 days of trying to fix a problem unsuccessfully...time to try another MB shop.
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Old Jan 24, 2021 | 02:16 PM
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Originally Posted by gabemcclintock
Yes this is where I am at right now. 74 days of trying to fix a problem unsuccessfully...time to try another MB shop.
Maybe the sound is 100% normal. Put stock filters on and go drive a stock 2019 and see if it does it.

Lol if you hear a c63 with intakes your car sounds like a kitten sleeping.
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Old Jan 24, 2021 | 02:24 PM
  #13  
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Originally Posted by skratch77
Maybe the sound is 100% normal. Put stock filters on and go drive a stock 2019 and see if it does it.

Lol if you hear a c63 with intakes your car sounds like a kitten sleeping.
I would expect the original MB tech was expert enough to determine that noise is not normal.

Agree on the C63 noises..with my ZAC's and open BOV's it makes all kind of sounds and I don't try to listen to carefully or I would just get worry - it's a noist engine. My wife called it a snake from all the hissing and blow off noise.
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Old Jan 24, 2021 | 02:30 PM
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Originally Posted by tobeit
I would expect the original MB tech was expert enough to determine that noise is not normal.

Agree on the C63 noises..with my ZAC's and open BOV's it makes all kind of sounds and I don't try to listen to carefully or I would just get worry - it's a noist engine. My wife called it a snake from all the hissing and blow off noise.
And that's with our hoods closed and windows up. The op put the go pro under the hood next to the intakes so I would think you can barely hear it under normal conditions.

Techs will swap an engine out for the warranty money they get on labor from Mercedes.
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Old Jan 24, 2021 | 04:37 PM
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Originally Posted by gabemcclintock
Yes this is where I am at right now. 74 days of trying to fix a problem unsuccessfully...time to try another MB shop.
Yikes! My 2018 E63s spent 70 days in service in less than 6 months and MB bought back the car.
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Old Jan 24, 2021 | 06:14 PM
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Originally Posted by W213e63s
Yikes! My 2018 E63s spent 70 days in service in less than 6 months and MB bought back the car.
yes USA lemon laws. Here in Canada we as consumers aren’t so lucky.

Frustrating to say the least.
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Old Jan 24, 2021 | 06:16 PM
  #17  
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Originally Posted by skratch77
And that's with our hoods closed and windows up. The op put the go pro under the hood next to the intakes so I would think you can barely hear it under normal conditions.

Techs will swap an engine out for the warranty money they get on labor from Mercedes.
it’s definitely noticeable in the cabin...my 10 year can hear it and asked “what’s the sound?”
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Old Jan 25, 2021 | 10:33 AM
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Originally Posted by gabemcclintock
No I can't fault them for trying...but after this long and this many parts I am starting to question them.

As for when, it only happens on partial load, slow boost increase and when the boost recedes right before the blow off (you can hear it in the video).
Sometimes the dealerships really do try to take care of the issues for you but sometimes the shop foreman just is not experienced enough to find the issue on their own. Tell them to open a ticket with the mothership (i.e a TIPS case using Xentry). If they still cannot figure it out try another dealership.

With my C43 I had techs that could not identify the source of certain noises period. Another tech from another dealership identified it in a heartbeat.
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Old Jan 25, 2021 | 11:10 AM
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Originally Posted by munis
Sometimes the dealerships really do try to take care of the issues for you but sometimes the shop foreman just is not experienced enough to find the issue on their own. Tell them to open a ticket with the mothership (i.e a TIPS case using Xentry). If they still cannot figure it out try another dealership.

With my C43 I had techs that could not identify the source of certain noises period. Another tech from another dealership identified it in a heartbeat.
Yes they have definitely put in the time and tried. I know they mentioned the other day that they have opened a TIPS case but no help or word from the "mother ship" as of yet...which is extremely disappointing since this all stared back on Nov. 10th.

I think the plan for me now is to bring it another shop...as I do think a fresh set of eyes and ideas is needed at this point.

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Old Jan 25, 2021 | 11:39 AM
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Originally Posted by gabemcclintock
Yes they have definitely put in the time and tried. I know they mentioned the other day that they have opened a TIPS case but no help or word from the "mother ship" as of yet...which is extremely disappointing since this all stared back on Nov. 10th.

I think the plan for me now is to bring it another shop...as I do think a fresh set of eyes and ideas is needed at this point.
Becareful because that mother ship might void your warranty from those filters.
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Old Jan 25, 2021 | 01:27 PM
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Originally Posted by gabemcclintock
Yes they have definitely put in the time and tried. I know they mentioned the other day that they have opened a TIPS case but no help or word from the "mother ship" as of yet...which is extremely disappointing since this all stared back on Nov. 10th.

I think the plan for me now is to bring it another shop...as I do think a fresh set of eyes and ideas is needed at this point.
Sorry to hear about the issues getting your problem resolved. I've been in the same boat before and it definitely can be frustrating.

Which stealership are you currently dealing with in Cowtown?

Last edited by mischief; Jan 25, 2021 at 01:57 PM.
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Old Jan 26, 2021 | 01:17 AM
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Originally Posted by gabemcclintock
Hey everyone,

I don't own a C63 but a 2019 C43 (but I do hope to one day...so I'm a little jealous of all of you) but I am looking for any ideas or help from other MB owners as I am getting an odd "grinding" noise that only seems to happen when the boost gauge recedes and right before blow off. I am hoping any of you may have heard of or experienced this noise. I have K&N filters in and besides that everything else is stock.
This is f*cked mate MB need to buy the car back or fix it.

I've listened to your video about 10 times and I'm really curious what that sound is, it's almost like something is engaging and disengaging. Or something is rocking back and forth as it goes "cruck cruck cruck" and the boost ventilates after. Now I'm stressed, is there anything that's loose inside the engine bay? Something that's loose with the piping? I'm scratching my head but almost sounds like the wastegate actuator because it's making the sound when you're coming on boost then disappears after it vents.

Have you shown this to the foreman? Get him to sit in the car while you drive it and it makes that noise. I tell you now, I would go mental if that was my car making that noise. C63's aren't that much better when it comes to these types of things so trading it in would just start a whole new saga of problems. I've had every noise you could imagine in my Coupe and still trying to get to the bottom of it. My latest noise problem is here.

Let us know how you go.

Last edited by Jimmy_c63s; Jan 26, 2021 at 01:19 AM. Reason: Spelling
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