Not sure how the dealer make any money on mine $1300 for 3 services
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C63s Cabriolet, BMW M4, Civic
Not sure how the dealer make any money on mine $1300 for 3 services
It took them 2 weeks to completed the 3 services (transmission, rear differential and oil change). They provided me with a rental car from Enterprise. The 14 days car rental probably cost them half of what I paid.
Last edited by Klinh; Jan 9, 2022 at 12:39 PM.
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2019 AMG GT R
lol what? What kind of incompetent dealership takes 2 weeks for fluid changes? Smh
biggest thing i took my car to the dealer was to replace my rear differential and even for that my car was only kept for two days
biggest thing i took my car to the dealer was to replace my rear differential and even for that my car was only kept for two days
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I thought it was because they are too busy with other cars but hmmm....
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2019 AMG GT R
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1991 964 Turbo, 2002 Black E55, 2002 Black E55 " The Beast"- 2014 E63s
Transmission/ differential service:
$30 (parts- if that) + $ 110 ( labor cost for 90 minutes ) = $ $140
Engine oil:
$30 (parts) + $30 ( labor 30 minutes) = $60
Car rental:
$35/day - discounted rates- $500
Total dealer cost: $ 700 --if that
Total customer cost: $1300
Money in the dealer pocket- $600
They knew they were busy and they did not want to lose you to another dealer and they also knew even with 2 week rental, they could still make at least $600 or more,
or
They might have had a learner do the work-- possibly messed something up- took several days to fix his crappy work
The rest is write off for the dealer, for they make friggen tons of money on these services
Last edited by C2 Turbo; Jan 9, 2022 at 10:49 AM.
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From: Florida
GLE400, 2017 Porsche 911S
KLINH, I think you deserve more answers and better explanations. Taking this up with Mercedes Benz higher ups would be advisable. Letting you have a loaner for two weeks was a pacifier that worked so it seems. It would be a shame if you have a problem down the road that isn't covered by warranty or out of warranty repair that stemmed from something that possibly happened as a cover-up. Sorry to be a Sh*t disturber but I would not let this go. If nothing else just to cover your *** for the future.
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Techs: Hourly about $50+ give and take
Transmission/ differential service:
$30 (parts- if that) + $ 110 ( labor cost for 90 minutes ) = $ $140
Engine oil:
$30 (parts) + $30 ( labor 30 minutes) = $60
Car rental:
$35/day - discounted rates- $500
Total dealer cost: $ 700 --if that
Total customer cost: $1300
Money in the dealer pocket- $600
They knew they were busy and they did not want to lose you to another dealer and they also knew even with 2 week rental, they could still make at least $600 or more,
or
They might have had a learner do the work-- possibly messed something up- took several days to fix his crappy work
The rest is write off for the dealer, for they make friggen tons of money on these services
Transmission/ differential service:
$30 (parts- if that) + $ 110 ( labor cost for 90 minutes ) = $ $140
Engine oil:
$30 (parts) + $30 ( labor 30 minutes) = $60
Car rental:
$35/day - discounted rates- $500
Total dealer cost: $ 700 --if that
Total customer cost: $1300
Money in the dealer pocket- $600
They knew they were busy and they did not want to lose you to another dealer and they also knew even with 2 week rental, they could still make at least $600 or more,
or
They might have had a learner do the work-- possibly messed something up- took several days to fix his crappy work
The rest is write off for the dealer, for they make friggen tons of money on these services
MBWorld God!
Joined: Dec 2019
Posts: 32,534
Likes: 6,354
KLINH, I think you deserve more answers and better explanations. Taking this up with Mercedes Benz higher ups would be advisable. Letting you have a loaner for two weeks was a pacifier that worked so it seems. It would be a shame if you have a problem down the road that isn't covered by warranty or out of warranty repair that stemmed from something that possibly happened as a cover-up. Sorry to be a Sh*t disturber but I would not let this go. If nothing else just to cover your *** for the future.
Thread Starter
MBWorld Fanatic!
Joined: Mar 2008
Posts: 3,632
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C63s Cabriolet, BMW M4, Civic
Thread Starter
MBWorld Fanatic!
Joined: Mar 2008
Posts: 3,632
Likes: 150
C63s Cabriolet, BMW M4, Civic
KLINH, I think you deserve more answers and better explanations. Taking this up with Mercedes Benz higher ups would be advisable. Letting you have a loaner for two weeks was a pacifier that worked so it seems. It would be a shame if you have a problem down the road that isn't covered by warranty or out of warranty repair that stemmed from something that possibly happened as a cover-up. Sorry to be a Sh*t disturber but I would not let this go. If nothing else just to cover your *** for the future.
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From: Arizona
c450
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1991 964 Turbo, 2002 Black E55, 2002 Black E55 " The Beast"- 2014 E63s
Senior Member
Joined: Dec 2021
Posts: 268
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From: Maryland
2018 C63s
*****Mistakes happen for sure. My old car (not my current Benz) still under warranty at the time, went in for a thermostat housing and water pump recall, and I got a call from the dealership that I would be getting a rental car for a week or so as they were waiting on parts. Something seemed odd about that as usually you verify you have the recall part before beginning the work, etc.. Anyway, the tech put the wrong housing/water pump on the car, which altered the alignment of the serpentine belt enough that when they started the car, the belt came off and wrapped itself around other pulleys and ripped off the alternator, an air pump, the a/c compressor, and put a big hole in the radiator... I saw a tech using what looked like a snow shovel under my car which was on the lift, scooping up broken parts...!!!
So, I got a rental for almost a month, as my car got fixed. The GM offered to buy my car back for what I paid for it (it was only a couple of years old), and trade up to the latest model as they feared I would come back if anything went wrong with my old car after what had happened... I took them up on their offer and got a new car, and I guess they sold my old car once it was fixed. I paid extra for a couple of options I wanted and the car got ordered and came in pretty quickly (pre-Covid..).
Worked out well for me. Dunno what happened to the tech, but it was probably a bad day for him once they realized I saw what happened to my old car...
So, I got a rental for almost a month, as my car got fixed. The GM offered to buy my car back for what I paid for it (it was only a couple of years old), and trade up to the latest model as they feared I would come back if anything went wrong with my old car after what had happened... I took them up on their offer and got a new car, and I guess they sold my old car once it was fixed. I paid extra for a couple of options I wanted and the car got ordered and came in pretty quickly (pre-Covid..).
Worked out well for me. Dunno what happened to the tech, but it was probably a bad day for him once they realized I saw what happened to my old car...
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*
Now that's a quality dealer. If you're in a service business, "stuff" _will_ happen. Owning up and "making a customer whole, again" is what happens when you have a truly great service organization ... and,yes, this means that you need to have a profit margin that allows for such incidents because, no matter how hard you try to prevent them, they will happen.
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1991 964 Turbo, 2002 Black E55, 2002 Black E55 " The Beast"- 2014 E63s
Oh absolutely these things can and would happen , we all gotta learn some where, don't we? The question is, when we do come out straight and tell the customers? I guess as long as the damage is transient and back to normal, no love lost except the time and if they arranged the rental, then it's all good.
Out Of Control!!
Joined: Nov 2018
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From: San Francisco Bay Area
2019 C63CS
So I just dropped mine off for service this morning. It's due for the A1 service, but I'm also having them look into a couple of other small issues. I'll see how long it takes. They gave me a C300 loaner. They are short-staffed, tough. The place was kinda deserted. There were only a couple of other people dropping off their cars. The service drop-off area is normally overflowing at this place, even on a Monday. 12 months ago it was busier. I was a bit bummed out. Both my initial SAs are gone. Working with yet another new one. The service manager was staffing the loaner desk and the showroom is dead and boarded off. They seem to be doing some construction. I guess this is the time to do it. The service bays seemed to be full, though. I made my appointment a while back based on when the Mercedes me app said I was due for service. Only drove about 4000 miles, so this one is due based on time, and was easy to schedule. Not sure how long one would have to wait if scheduling with less lead time.
Last edited by superswiss; Jan 10, 2022 at 02:06 PM.
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none
My wife had her GLE in for B service and it took almost the entire week to complete. She also had to schedule a month out in order to get a loaner. These dealers are struggling to maintain service backlog with the shortened staff. I've had similar delays with scheduling service with my car as well.
Out Of Control!!
Joined: Nov 2018
Posts: 11,472
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From: San Francisco Bay Area
2019 C63CS
Yeah, I used to have to schedule at least a week in advance for a loaner. Not sure what it is now. The silly part is that I don't really even need a loaner. It's probably just gonna be sitting in my garage most of the time, but it's 25 minutes to my dealership by car and at least 1 hour 15 minutes if I took public transportation. The VW dealership where I service my wife's car offers complimentary Lyft rides. Not sure why MB dealerships don't start doing that. I suppose I could just take Uber/Lyft myself, but why would I pay $40 each way if I can get a free loaner.
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Yeah, I used to have to schedule at least a week in advance for a loaner. Not sure what it is now. The silly part is that I don't really even need a loaner. It's probably just gonna be sitting in my garage most of the time, but it's 25 minutes to my dealership by car and at least 1 hour 15 minutes if I took public transportation. The VW dealership where I service my wife's car offers complimentary Lyft rides. Not sure why MB dealerships don't start doing that. I suppose I could just take Uber/Lyft myself, but why would I pay $40 each way if I can get a free loaner.
