shanusanus

thats really bad IMO. So much for customer service. A friend of mine is a lawyer and he said that we would have a case with trading standards as the glass used was not fit for the purpose esp as there was a known manufacturing fault with the pilkington glass. He advised me to contact BBC Watchdog in the first instance and give it some publicity clout. And failing that then get legally heavy with them. A win is not guaranteed though and you could end out losing cash - which could have gone towards replacing the windows!!

My aim is to see if they will do mine now - and if so then you can use that in your case as it would be a UK win for us

SO - il let you know how I get on after 7th Jan.

Jay9722

It's funny you say that because I just had to have my cats replaced...or I should say cat...wouldn't replace the 2nd even though it DOES rattle. My service tech had to pretty much part the Red Sea before MB would allow replacing the one. It seems the dealers have to fight to get even minor things authorized. The BS I had to go through before they would replace a rattling cat was ridiculous. It was almost falling off when they finally ok'd it. My tech was telling me how frustrated they get because they sometimes can't fix things (even safety issues) because MB says "absolutely not" because they would be liable for fixing all the problems so don't bother fixing any!!! Have you ever heard something so crazy? It doesn't surprise me that they won't budge on a cosmetic issue. Sorry man.

BlownV8

Call the USEPA and let them know that Mercedes US is refusing to replace the rattling cats. They will tell you to get a letter from MBUSA refusing to replace the faulty emission components.

If you call their bluff and demand the letter, they will replace your cats assuming they are faulty and you have less than 80,000 miles. Let us know how it goes.

shanusanus

Just an update - My CL went into Merc on 7th Jan - they were supposed to have it a week. Well there now having another week. SO still no definate answer on the windows though - but I WILL keep you all informed.

Annoying to be put in a B150 for 2 weeks though while my CL is being fixed - various warrenty issues:
New Comand unit
New Seat Heaters both sides
New Seat control switches
New something to stop engine emisions error
Recall of hose on Air Suspension

Just cant wait to get her back now

shanusanus

Oh and 2 more things on warrenty:

New seat motor
New Passenger side window motor.

Jud Chapin

What year is your CL, shan?

shanusanus

2000 mate

Jud Chapin

What warranty do you have?

shanusanus

Mercedes TIER 1 warrenty - covers almost everything for 2 years. However it specifically states it does NOT cover glass. Hence why that wont pick up teh bill. Damn it.

Jud Chapin

Too bad. Is that the same as the MB Starmark warranty? To get it in the US you buy the car (used) from a MB dealer.

AMWebby

Really keen to hear how you get on. I'm the guy who gave the first VIN number to Beacham. Thing is that was in the US too. I suspect we're on a hiding to nothing here in the UK.

shanusanus

you have glass issues too AMWebby?

beacham

hi shan, that's quite a list of problems. i take it no luck on the glass? i even had a phone call from merc UK, some sort of survey. he said he was sorry to here of my problem with the glass and that how in the UK we get better cover ect.. than the U.S , i said that's great but not any help to me and many others here with defective windows!

AMWebby

The same I think. All four windows on a 2000 CL500 have some degree of 'bubbling'.

It was me who determined that the problem is with Pilkington rather then St Gobain.

shanusanus

Just so you all know - I got my car back with hardly anything fixed inc the windows. Its booked in again for another 2 weeks on feb 4th and all should be done. As for the windows this is whats happened:

Called What Car! and they put me in touch with Consumer Direct. They made it very clear that a car has to satisfactory inc appearance and FREE FROM DEFECT. The dealership has already admitted that the windows are defective so this should be interesting.

Anyway thsi is what the dealership does: they agree with me that there is an issue then they use a system called EVA to raise a 'good will' request from Mercedes. Now this part is automatic - the computer at Merc automatically comes back with a yes or no. No human is involved at thsi stage. Im sure there are many parametres that help it make the decision. But in any case its non human. if it come sback with a yes it will also say what percentage of good will they will give - so if its 50% good will then the customer would have to pay half the costs etc.

If EVA comes back as NO then usually the dealership will say 'sorry no go'
BUT if you have a good service tech he will then raise a manual request - that means the EVA request will be raised gaain but this time asking for human intervention. and with the fact that I now have trading standards\consumer direct support I have a better chance of forcing MB to deal with this. Consumer Direct has said that if the human comes back and says NO goodwill then they want to know the full name and telephoen number fo the person - im guessing they will then directly deal with MB. But I had to get this part of the procedure in progress first.

As before - ill keep you all posted. Lets see if we can win this one against MB

beacham

hope all goes well mate, cant wait to see how this goes.

AMWebby

Ditto. It must help our case that at least two of these have been fixed in the US. If Mercedes won't budge I suggest we put pressure on Plikington Glass, which is what Mercedes should be doing.

User110

good luck man


ALi

AMWebby

Any update on this? Beacham I are really keen to hear.

beacham

i just sent him a PM, really want to know how its going.

shanusanus

Hi there

Beleive it or not my car is STILL with MB Tonbridge. Yes its now been a total of 5 weeks with them to have all my work dealt with.

As regards the D\Glazing - right an ESILAB (I think thats what its called) was raised by MB Tonbridge - automatic reply by computer was NO GOODWILL surprise surprise. They then asked for a manual reply - a real human being reply - guess what NO GOODWILL - CAR TOO OLD. So I called MB Customer Service - told them I've got Consumer Direct involved and they reopened the case and said they would reassess the case. I havnt heard anything but I'm hoping to pick my car up today - maybe I'll know more then?!?!

I have been told bt MB Tonbride though that the selling dealership MB Manchester have been involved as they sold me the car in the state it was. Maybe MB are going to make them pay or something? Either way I havnt heard any more - I promise when I finally do know I will let you all know

Man its taking bloody long to get a result though!!

AMWebby

Did you get a name from the person you spoke to at MB Customer Service?

shanusanus

No name but I have a ref number. I guess no one person is dealing with thsi maybe? If it finally comes back as a no no then I will ask for a name for consumer direct to communicate with.

AMWebby

A reference number is good. I just wondered if you have uncovered some helpful person at MB Customer Service. I know, but I can't help it, I'm an optimist.

AMWebby

No news yet?