Junior Member
Quote:
Contacted MBUSA again and got the issue resolved. Unf^&*ing real.
Do you have the contact info at MBUSA? Anyone in particular that you talked to?Originally Posted by xabo
Car was repaired under CPO warranty but not without a fight. The SA wanted to charge me $490 to replace the drive belt and steam clean the engine as it was contaminated with ABC fluid. I said that said contamination was a direct result of the failure which was covered under warranty. He said belts are not covered under warranty.Contacted MBUSA again and got the issue resolved. Unf^&*ing real.
What was burning? ABC fluid?
Your SA sucks. I would let him know the next time he makes a dumb ruling that you have to escalate, you plan to take it up with his GM and expect compensation for your time.
Your SA sucks. I would let him know the next time he makes a dumb ruling that you have to escalate, you plan to take it up with his GM and expect compensation for your time.
Quote:
I called the number posted on the warranty. First spoke with the person who answered the phone then asked to speak to her supervisor.Originally Posted by AMG1919
Do you have the contact info at MBUSA? Anyone in particular that you talked to?
Mercedes-Benz USA,LLC
One Mercedes Drive
Montvale,NJ 07645
Phone
800)367-6372
Quote:
Your SA sucks. I would let him know the next time he makes a dumb ruling that you have to escalate, you plan to take it up with his GM and expect compensation for your time.
Yes, the ABC fluid. We have a much better understanding now Originally Posted by sloanbj
What was burning? ABC fluid?Your SA sucks. I would let him know the next time he makes a dumb ruling that you have to escalate, you plan to take it up with his GM and expect compensation for your time.
Quote:
Which dealership did you go to? I have a ABC issue now on my 2002 cl55 and I want to take it to someone like the shop foreman you referred to that knows his stuff. My only thing is I KNOW the dealer will try to rape me with the price to fixOriginally Posted by xabo
Yes, the ABC fluid. We have a much better understanding now
American Service Center in Arlington Va.
Junior Member
If you are not covered by a warranty, check out these guys for struts vice Mercedes OEM............
https://www.arnottindustries.com/par...ENZ_yid18.html
Good Luck,
Mark
https://www.arnottindustries.com/par...ENZ_yid18.html
Good Luck,
Mark
Quote:
Thanks xabo Originally Posted by xabo
American Service Center in Arlington Va.
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