CL65, what is a reasonable time for dealer to get parts?
Thread Starter
Member
Joined: Jan 2009
Posts: 136
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From: Eastern NC
CL 65/LX470
CL65, what is a reasonable time for dealer to get parts?
I am getting miffed by delays for parts. My vehicle is at dealer and they examined it on Tuesday and I assume ordered a new relay and trunk latch that were supposed to be there Thursday. Friday I call and parts still not in and my car is still gone. Earlier, last month it took 4 days to get plugs.
Is this reasonable or is the dealer or regional supplier below par?
Is this reasonable or is the dealer or regional supplier below par?
Member
Joined: Dec 2013
Posts: 126
Likes: 12
2005 CL65
I have encountered issues with mercedes parts as well. I ordered parts and was told they would be a week. 2 weeks later I get a call saying they cant get the parts. I also have found a bit of a delay on some other parts I have ordered of around a week (these parts needed to come from Germany)..
Super Member
Joined: Jul 2013
Posts: 930
Likes: 24
06 SL65AMG, 13 Tesla Model S 60kwh, 02 Jaguar S-Type 3.0, 12 S550 4 Matic, 07 E320 Bluetec, 06 LX470
If it's a part at one of the 3 warehouses then about a week, but if its Germany it can be from 2 weeks to months depending on the part. Now you may ask why months? I was talking to the parts guy a few months ago about some parts I ordered that needed 2 weeks from Germany to ship, but one owner bought a brand new 2013 S Class W222 when they first came out. A month later a rock went right through his windshield. He had to wait 4 months for a replacement windshield cause MB didn't have any spares as they were fitting all of them on the assembly line. As a result they had to give him a loaner car for that period cause you wouldn't want to **** off an S Class customer who paid for full options just to wait 4 months for a part.
MBWorld Fanatic!
Joined: Aug 2013
Posts: 1,077
Likes: 80
From: Anchorage
05 CL65
Ok guys, I'm in Alaske so parts should make it ANYWHERE else quicker than here. Yea I have a hook up at the dealership, but still..... Everything I order gets here in 48-72 hours. The only exception is parts not in the USA that have to come from Germany. Those can take 2 weeks or more. If your dealer is treating you right, parts in the us are never more than 2 days away.
