Assyst Plus Service is wrong.
Thread Starter
Junior Member
Joined: May 2024
Posts: 28
Likes: 4
From: Halesowen, West Midlands.
CLA 200 AMG Line Executive 2023 facelift model, Cosmos Black with Sage Grey interior.
Assyst Plus Service is wrong.
Had my first service today at Mercedes on my 1 year old CLA200. It was showing that Service A was due. Paid for the service and got in the car. It now says Service B is due. It comes up on the dash with a notification and asks to call and book a service. I went back inside and told them, they said the car needs booking in again to fix it. She said it was the second 73 plate CLA this had happened to in two days. I am now waiting for them to book the car back in to fix it.
Also, the oil level is now on the minimum after the oil change, which they say will level out once its settled. It hasnt yet!
Also, the oil level is now on the minimum after the oil change, which they say will level out once its settled. It hasnt yet!
Last edited by N31PMR; Nov 22, 2024 at 11:19 AM.
Thread Starter
Junior Member
Joined: May 2024
Posts: 28
Likes: 4
From: Halesowen, West Midlands.
CLA 200 AMG Line Executive 2023 facelift model, Cosmos Black with Sage Grey interior.
Update...
I can now give an update on my faulty Assyst Plus that was showing the B Service was due immediately after the A service was completed.
Car went back in for a 'powertrain update'. Got the car there for 8.10am and as is normal for dealerships, the car didn't move until 2.00pm. 4.30pm I am calling asking if I need to start the journey across to them, yes it's fixed. Travel over only to find it is now showing Service A1 due in 365 days. (A service done 11 days earlier) Initially told they can't fix it and it will always be out of sync. Not happy with that as was obvious BS and just trying to get rid of me. Car left there overnight.
Collected next day, now showing Service B1 due in 353 days which is back in sync with the A service. Not sure why it's now saying B1 rather than B but it did have a software update. Everything on the Mercedes Me Portal and app are showing correct including the Roadside Assistance which was showing Service overdue.
Hoping this is all resolved and I don't have an issue next year when serviced.
Overall, not a great experience, three visits for what is essentially just an oil and filter change for a car less than a year old with 5,600 miles.
Car went back in for a 'powertrain update'. Got the car there for 8.10am and as is normal for dealerships, the car didn't move until 2.00pm. 4.30pm I am calling asking if I need to start the journey across to them, yes it's fixed. Travel over only to find it is now showing Service A1 due in 365 days. (A service done 11 days earlier) Initially told they can't fix it and it will always be out of sync. Not happy with that as was obvious BS and just trying to get rid of me. Car left there overnight.
Collected next day, now showing Service B1 due in 353 days which is back in sync with the A service. Not sure why it's now saying B1 rather than B but it did have a software update. Everything on the Mercedes Me Portal and app are showing correct including the Roadside Assistance which was showing Service overdue.
Hoping this is all resolved and I don't have an issue next year when serviced.
Overall, not a great experience, three visits for what is essentially just an oil and filter change for a car less than a year old with 5,600 miles.
Last edited by N31PMR; Dec 6, 2024 at 06:28 AM.
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